Garden Terrace Healthcare Center of Houston
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 184 Google reviews
Watch Garden Terrace Healthcare Center of Houston
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
This facility is an excellent choice for short-term rehabilitation due to their highly-rated therapy teams and clean environment. However, if you are seeking long-term care, you must be extremely vigilant about nursing response times and wound care, as multiple families have reported serious neglect in these areas.
Google Reviews
Google Reviews
184 reviews on Google“Families considering Garden Terrace should note that while the facility is frequently praised for its exceptional rehabilitation therapy and clean, beautiful environment, there are serious, recurring reports of nursing neglect and delayed response times. Many reviewers highlight the compassion of the therapy and admissions teams, but several critical reviews detail alarming issues with wound care, hygiene, and medication management.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and physical therapy teams
- Clean and well-maintained facility
- Professional and welcoming admissions process
- Compassionate therapy staff
Concerns
- Delayed response to call lights and nursing requests (mentioned by 6 reviewers)
- Inadequate wound care and pressure ulcer development (mentioned by 3 reviewers)
- Poor food quality and temperature (mentioned by 5 reviewers)
- Understaffing and overworked nursing/CNA staff (mentioned by 4 reviewers)
- Difficulty reaching management or receiving call returns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 184 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates, often using the same phrase for both text-based and empty reviews. Personalization only occurs when the reviewer's name is explicitly mentioned in the text.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation and physical therapy teams; could you tell us more about how they work with residents to maintain mobility?
- 2How does the nursing team manage call lights and requests during the busier night shifts to ensure everyone gets timely attention?
- 3What specific protocols are in place to ensure consistent, high-quality wound care and skin integrity monitoring for all residents?
- 4We noticed the admissions process is very professional; once a resident is settled, how does the staff communicate daily updates or medical changes to the family?
- 5Could you describe the daily dining experience, specifically how you ensure meals are served at the right temperature and meet different nutritional needs?
- 6What kind of daily activities or social engagement programs are available to keep the residents active and connected within the community?
Personalized based on this facility's data
Key Review Excerpts
“The rehab therapists at Garden Terrace Skilled Nursing Facility work in dual roles to understand your level of need. They motivate the driven as well as the unmotivatable as they push the right amount and support with care to help you excel.”
“I am pleased with the Garden Terrace facility, particularly its cleanliness and lack of odors, which were significant factors in my decision.”
“My mother DIED from complications related to the Stage 4 bed sore (pressure ulcer) she received due to the gross negligence of the nursing staff”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning complaint patterns, with 11 of 21 deficiencies triggered by family reports. Key problem areas include wound care (pressure ulcer issues appearing twice), medication management, and respiratory care. Most troubling is a December 2024 respiratory care deficiency with no correction plan submitted. While most issues show correction dates, the repeated problems in critical care areas and recent uncorrected deficiency warrant careful evaluation during visits.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 19, 2025Routine4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Jul 10, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 23, 2024Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nov 1, 2023Complaint6
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 5, 2023Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Federal Penalties
Fine
Dec 9, 2025
$50,490
Fine
Jul 10, 2024
$54,094
Fine
Oct 5, 2023
$51,630
Ownership & Operations
Who Operates This Facility
Cambridge Medical Investors, LLC
for profit
LIFE CARE CENTERS OF AMERICA, INC
MS. CHRISSY L ROPER
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 7
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
184 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Holly Hall
< 1 miAssisted Living · Houston, TX
The Tradition Buffalo Speedway
2.1 miAssisted Living · Houston, TX
Paradigm at Westbury
5.3 miNursing Home · Houston, TX
The Hallmark
5.7 miAssisted Living · Houston, TX
Seven Acres Jewish Senior Care Services INC
6.6 miNursing Home · Houston, TX
Richard a Anderson Texas State Veterans Home
6.8 miNursing Home · Houston, TX