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Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 194 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
This facility has areas of concern that warrant careful consideration. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Families considering Garden Terrace should note that while the facility is frequently praised for its exceptional rehabilitation therapy and clean, beautiful environment, there are serious, recurring reports of nursing neglect and delayed response times. Many reviewers highlight the compassion of the therapy and admissions teams, but several critical reviews detail alarming issues with wound care, hygiene, and medication management.
Quality Themes
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Concerns
Rating Trends
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Distribution · 195 analyzed
The owner relies heavily on a small set of repetitive templates, often using the same phrase for both text-based and empty reviews. Personalization only occurs when the reviewer's name is explicitly mentioned in the text.
Personalized based on this facility's data
Key Review Excerpts
“The rehab therapists at Garden Terrace Skilled Nursing Facility work in dual roles to understand your level of need. They motivate the driven as well as the unmotivatable as they push the right amount and support with care to help you excel.”
“I am pleased with the Garden Terrace facility, particularly its cleanliness and lack of odors, which were significant factors in my decision.”
“My mother DIED from complications related to the Stage 4 bed sore (pressure ulcer) she received due to the gross negligence of the nursing staff”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has concerning complaint patterns, with 11 of 21 deficiencies triggered by family reports. Key problem areas include wound care (pressure ulcer issues appearing twice), medication management, and respiratory care. Most troubling is a December 2024 respiratory care deficiency with no correction plan submitted. While most issues show correction dates, the repeated problems in critical care areas and recent uncorrected deficiency warrant careful evaluation during visits.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Federal Penalties
Fine
Dec 9, 2025
$32,819
Fine
Jul 10, 2024
$54,094
Fine
Oct 5, 2023
$51,630
Cambridge Medical Investors, LLC
for profit
LIFE CARE CENTERS OF AMERICA, INC
MS. CHRISSY L ROPER
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.0/5 · Rank 5 of 7
Owners
Developers Investment Company INC
Owner · Organization
Key personnel
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Google Reviews
194 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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