Holly Hall
Families consistently rate this highly — reviewers highlight exceptional admissions and intake coordination. Schedule a visit to confirm the fit.
based on 103 Google reviews
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What this means for your family
Holly Hall is an excellent choice for independent living or short-term rehab due to its beautiful grounds and professional admissions team. However, if your loved one requires skilled nursing, you must closely monitor staffing levels and hygiene, as multiple families have reported serious neglect in the health wing.
Google Reviews
Google Reviews
103 reviews on GoogleHolly Hall offers a beautiful, well-maintained campus with highly praised admissions and administrative staff, particularly Reina Gonzalez and Patrick Collier. However, families should be extremely cautious regarding the skilled nursing and health wings, as multiple reviewers report severe understaffing, neglect, and hygiene issues.
Quality Themes
Tap a score for detailsStrengths
- Exceptional admissions and intake coordination
- Beautiful, well-maintained campus and grounds
- Professional and friendly administrative staff
- High-quality physical and occupational therapy
Concerns
- Severe understaffing in the health/skilled nursing wing (mentioned by 4 reviewers)
- Neglect regarding hygiene and patient turning (mentioned by 3 reviewers)
- Inconsistent food quality and temperature (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 162 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We were so impressed by how smooth the admissions process seemed; who will be our main point of contact for coordinating care as we transition?
- 2The grounds here are absolutely beautiful; are there specific outdoor spaces or garden areas where residents enjoy spending their afternoons?
- 3With the high-quality physical and occupational therapy available on-site, how often do residents typically participate in these sessions?
- 4How does the care team ensure that residents' personal hygiene and daily comfort needs are met consistently throughout every shift?
- 5Could you tell us more about how the dining team manages food temperature and variety to ensure every meal is enjoyable?
- 6In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
Personalized based on this facility's data
Key Review Excerpts
“Reina Gonzalez, the Admissions Coordinator, is a true God sent guardian angel. She went above and beyond to help my mom and I ensure she got her care needs met.”
“The nurses, CNAs, physical and occupational therapists, housekeeping, kitchen and administrative staff were wonderful and they all worked together to make his stay so beneficial”
“Facility is woefully understaffed. If you ask the drastically overworked nurses how many patients they are responsible they will respond “I’m not allowed to tell you”.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Holly Hall's most recent comprehensive inspection in March 2022 showed no recorded violations in the health code section. However, a previous inspection in June 2019 identified several Life Safety Code deficiencies related to fire safety systems and equipment, all of which were marked as corrected by July 2019.
Mar 15, 2022RoutineCleanReport
No deficiencies found during this inspection.
Jun 28, 2019Routine
Life Safety Code (5 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
Ownership & Operations
Who Operates This Facility
Holly Hall
nonprofit
DANA SHORT
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit hollyhall.org
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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