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Public Google reviewers rate this highly and often mention exceptional admissions and intake coordination. Schedule a visit to confirm the fit.
based on 104 Google reviews
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Public Google reviewers rate Holly Hall highly. Reviewers highlight: exceptional admissions and intake coordination, beautiful, well-maintained campus and grounds. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Holly Hall offers a beautiful, well-maintained campus with highly praised admissions and administrative staff, particularly Reina Gonzalez and Patrick Collier. However, families should be extremely cautious regarding the skilled nursing and health wings, as multiple reviewers report severe understaffing, neglect, and hygiene issues.
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Key Review Excerpts
“Reina Gonzalez, the Admissions Coordinator, is a true God sent guardian angel. She went above and beyond to help my mom and I ensure she got her care needs met.”
“The nurses, CNAs, physical and occupational therapists, housekeeping, kitchen and administrative staff were wonderful and they all worked together to make his stay so beneficial”
“Facility is woefully understaffed. If you ask the drastically overworked nurses how many patients they are responsible they will respond “I’m not allowed to tell you”.”
Source: Texas Health & Human Services Commission
Key Findings
Holly Hall's most recent comprehensive inspection in March 2022 showed no recorded violations in the health code section. However, a previous inspection in June 2019 identified several Life Safety Code deficiencies related to fire safety systems and equipment, all of which were marked as corrected by July 2019.
No deficiencies are reported in this inspection record.
Life Safety Code (5 violations)
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure resident bedroom doors were in compliance with licensing standards for assisted living facilities.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
Holly Hall
nonprofit
DANA SHORT
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Google Reviews
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TX HHSC — View Official Record
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