Nursing HomeMedicaid

Hillview Health Center

Strong Medicare quality ratings; families often praise effective physical and rehabilitation therapy. Still worth an in-person visit.

1666 Hillview Drive, Elizabethton, TN 37643|76 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 82 Google reviews

(423) 542-5061 Directions Website

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What this means for your family

While Hillview's rehab program is frequently praised for getting patients back on their feet, the facility has a concerning pattern of reports regarding long-term care neglect and unprofessional staff behavior. If you are considering this facility, we strongly recommend unannounced visits during off-hours and weekends to observe the actual level of care and staff responsiveness firsthand.

Google Reviews

82 reviews on Google

“Hillview Health Center receives highly polarized reviews, with many families praising the rehab therapy and specific staff members, while others report severe concerns regarding neglect, poor communication, and unprofessional behavior. While some families describe a clean and caring environment, a significant number of negative reports highlight issues with patient hygiene, slow response times to call lights, and dismissive attitudes from management. Families should be aware that experiences appear to vary greatly depending on the specific unit and staff on duty.”

Quality Themes

Tap a score for details

Strengths

Effective physical and rehabilitation therapy
Clean and well-maintained physical environment
Some highly attentive and compassionate nursing staff
Serene, attractive facility setting

Concerns

Neglect of basic hygiene and patient care (e.g., not changing linens, infrequent showers) (mentioned by 6 reviewers)
Slow response times to call lights and patient needs (mentioned by 4 reviewers)
Unprofessional, rude, or dismissive staff behavior (mentioned by 7 reviewers)
Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
Inconsistent quality of food and dietary management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 88 analyzed

How They Respond to Reviews

50%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given that Hillview has a 4-star staffing rating, could you walk me through your current process for monitoring and responding to call lights to ensure residents receive timely assistance?
2I noticed some feedback regarding hygiene routines; what is your standard protocol for ensuring consistent linen changes and scheduled bathing for residents?
3How does your leadership team approach communication with families, and what is the best way for us to stay updated on our loved one's daily care and well-being?
4Since rehabilitation therapy is a noted strength here, how do you integrate those therapy goals into the daily life and activities of residents who aren't in active sessions?
5I see that dietary management is an area you are working on; could you describe how you handle individual dietary preferences and ensure residents are satisfied with their meal quality?
6How does your nursing team coordinate with attending physicians to manage medications, and what is your process for notifying family members if there is a change in a resident's health status?

Personalized based on this facility's data

Key Review Excerpts

“The CNA came in, yelled at her and told her she was only allowed to come in patient rooms every two hours. I asked her not to talk to my mother like that and she proceeded to tell me to watch my mouth it was none of my business.”

Daughter of resident · 2024★☆☆☆☆

“The Rehab Center is acceptable,only because it is short term and they are nice, caring and attentive for short term patients. However, if you move to long term care, they become...”

Family member · 2023★☆☆☆☆

“My mother in law was a resident there 2023 through 2024. She previously was also in their rehab facility. I was very happy with the medical support staff, the physical therapists, the housekeeping staff, the activities staff and the office/social workers.”

Daughter-in-law of resident · 2025★★★★★

Source: 82 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.76hrs

Registered nurses for medical care

Total Nursing

3.87hrs

94%

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

11%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility49.2%

Worse than Avg

Here

49.2%

19.5%

31.9%

Carter

38.4%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

15.3%

18.5%

Carter

12.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

14.4%

14.6%

Carter

12.8%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

93.4%

89.5%

Carter

95.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility22.0%

Worse than Avg

Here

22.0%

12.1%

12.9%

Carter

17.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility25.1%

Worse than Avg

Here

25.1%

19.4%

20.1%

Carter

19.1%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.8%

Better than Avg

Here

98.8%

81.8%

79.4%

Carter

82.9%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.5%

Better than Avg

Here

98.5%

79.8%

Carter

79.6%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility3.1%

Worse than Avg

Here

3.1%

1.6%

Carter

1.8%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies

Near state avg (5.9)

Hillview Health Center shows a mixed record with 10 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve care planning and resident assessments, appearing in multiple surveys, alongside problems with medication labeling and safety compliance. While all deficiencies were addressed with correction dates, the repeated care planning issues suggest families should inquire about current assessment processes during visits.

Nov 14, 2023Routine5 findings

0900Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Meet Health Care Facilities Code mechanical requirements.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Mar 18, 2020Routine1 finding

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Mar 6, 2019Routine4 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hillview Health Center

Organization Type

government

Chain Affiliation

Chain Name

Twin Rivers Health & Rehabilitation

Chain Size

12 facilities nationwide

Chain avg rating: 3.6/5 · Rank 7 of 11

Ownership & Management

Owners

Ocoee Foundation INC

Owner · Organization

Key personnel

Kupchynsky, KathleenManaging Control - Governing BodyPhillips, DorothyManaging Control - Governing BodySheehan, JohnManaging Control - Governing BodySheehan, MargaretManaging Control - Governing BodySheehan, JohnOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(423) 542-5061

hillviewhealthcenter.com

1666 Hillview Drive

Elizabethton, TN 37643

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

82 reviews from families & visitors

Official Website

Visit hillviewhealthcenter.com

Medicare data downloads

Original nursing home datasets

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