Hermitage Health Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
Hermitage Health Center is highly regarded for its compassionate nursing staff and effective rehabilitation programs, making it a strong candidate for short-term recovery. However, because some families have reported discrepancies between rehab and long-term care quality, we recommend that you visit frequently and stay actively involved in your loved one's care plan to ensure their specific needs are consistently met.
Google Reviews
Google Reviews
59 reviews on Google“Hermitage Health Center receives a high volume of positive feedback praising the compassionate, attentive nursing staff and the facility's clean, homelike atmosphere. However, some families have expressed significant concerns regarding the quality of long-term care and the adequacy of rehabilitation services during insurance transitions. Potential families should be aware of these contrasting experiences and are encouraged to maintain a regular, active presence to monitor their loved one's care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Effective rehabilitation and recovery outcomes
- Responsive communication with family members
Concerns
- Inadequate long-term care quality compared to rehab (mentioned by 2 reviewers)
- Discharge planning and insurance-driven care transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that Hermitage Health Center is highly regarded for its rehabilitation programs, how do you ensure that long-term residents receive the same level of consistent, personalized attention?
- 2I noticed the facility has a strong reputation for communication; how do you keep families informed regarding care transitions or changes in a resident's insurance-covered services?
- 3With your high CMS health inspection rating, what specific protocols do you have in place to maintain this standard of cleanliness and safety on a daily basis?
- 4Since your staffing rating is a 4 out of 5, could you describe how your team manages shift handovers to ensure residents feel supported by familiar faces throughout the day?
- 5What kind of social activities or enrichment programs are available to help residents build community and stay engaged within the facility?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“I was always kept in the loop with updates, and anytime I had a concern—like a new medication—they truly listened and took the time to talk things through with me.”
“Dementia makes her challenging but they provide the best comfort possible. Clean facility and well equipped for elderly needs.”
“The staff at Hermitage wanted to try and see what could be done before they said the same. Well I'm a matter of a week she has taken a 360 turn around. Thanks to the staff she has made a huge improvement and is talking and eating once again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hermitage Health Center has 11 deficiencies across four surveys, with one complaint-triggered issue involving improper space heater restrictions that families reported. The facility shows recurring problems with resident assessments and medical records, fire safety systems, and building maintenance. All deficiencies have been corrected by the facility, though assessment and record-keeping issues have persisted across multiple survey periods.
May 20, 2025Routine4
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jan 10, 2024Complaint1
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Aug 10, 2022Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Nov 6, 2019Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Hermitage Health Center
nonprofit
Chain Affiliation
Twin Rivers Health & Rehabilitation
12 facilities nationwide
Chain avg rating: 3.6/5 · Rank 2 of 11 (Best)
Ownership & Management
Owners
Ocoee Foundation INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit hermitagehealthcenter.com
Medicare data downloads
Original nursing home datasets
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