Memory CareMemory Care

Hillside Terrace Memory Care

Name: Hillside Terrace Memory Care
Address: 1937 Jackson Ave., Ann Arbor, MI, 48103, US
Telephone: (734) 761-4451
Rating: 4.5

Public Google reviewers rate this highly and often mention warm, family-oriented atmosphere. Schedule a visit to confirm the fit.

1937 Jackson Ave., Eberwhite · Ann Arbor, MI 48103|Reported capacity: 24|Licensed & active

Source: MI LARA — view official record

Google rating

4.5/5

based on 36 Google reviews

(734) 761-4451 Directions Website

Street View

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What this means for your family

Public Google reviewers rate Hillside Terrace Memory Care highly. Reviewers highlight: warm, family-oriented atmosphere, compassionate and dedicated care staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

93 public Google reviews available

Hillside Terrace is a family-owned facility that receives high praise for its warm, community-oriented atmosphere and dedicated, compassionate staff. However, recent reviews from late 2025 and 2026 highlight serious concerns regarding cleanliness, supervision in the memory care unit, and the loss of personal belongings. Families should weigh the long-standing reputation for kindness against these recent reports of neglect and operational lapses.

Quality Themes

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Strengths

Warm, family-oriented atmosphere
Compassionate and dedicated care staff
Engaging activities and outings
High-quality, chef-prepared meals

Concerns

Lack of supervision and resident neglect in memory care (mentioned by 2 reviewers)
Unsanitary conditions including odors and soiled linens (mentioned by 2 reviewers)
Loss of resident personal belongings and property (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 93 analyzed

⚡10 reviews posted between Nov 8, 2019 – Nov 8, 2019 · 10 were 5-star

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

1With your focus on a family-oriented atmosphere, how do you ensure consistent, one-on-one supervision for residents throughout the day and night?
2Could you walk me through your protocols for maintaining hygiene and cleanliness in resident suites, specifically regarding laundry and linen management?
3What systems do you have in place to help residents keep track of their personal belongings and ensure items are safely managed?
4Since you have a dedicated chef, how do you tailor meal plans to accommodate the specific nutritional or sensory needs of residents in memory care?
5What specific types of outings or sensory-based activities do you offer to keep residents engaged and connected to the community?
6How do you handle medical emergencies or changes in health status, and how quickly would our family be notified of any concerns?

Personalized based on this facility's data

Source: 93 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: MI Dept. of Licensing & Regulatory Affairs

1total

2deficiencies

Key Findings

During the December 2024 renewal inspection, two rule violations were identified regarding employee tuberculosis screening procedures and inadequate ventilation in the housekeeping closet. The facility was recommended for license renewal pending the submission of an acceptable corrective action plan.

Dec 4, 2024Routine2 deficiencies reported

View official report

R 325.1923

Employee health: A review of Employee #1's file showed that she was hired on 10/29/2024, but her Tuberculosis test was conducted by her previous employer on 4/8/2024, failing to meet the requirement for initial screening by the home within 10 days of hire.

R 325.1964

Interiors: The housekeeping closet lacked a vent, resulting in inadequate and discernible air flow for cleaning chemicals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Glendale Orchard, LLC

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(734) 761-4451

hillsideterrace.net

1937 Jackson Ave.

Ann Arbor, MI 48103

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

36 reviews from families & visitors

Official Website

Visit hillsideterrace.net

MI LARA — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.