Hillside Terrace Memory Care
Families consistently rate this highly — reviewers highlight warm, family-oriented atmosphere. Schedule a visit to confirm the fit.
based on 38 Google reviews
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What this means for your family
Hillside Terrace has a long-standing reputation for a warm, family-like environment and excellent activities. However, recent reviews from late 2025 and 2026 raise serious concerns about supervision and cleanliness in the memory care unit. If you are considering this facility, we strongly recommend conducting an unannounced visit during off-hours to observe staffing levels and cleanliness firsthand.
Google Reviews
Google Reviews
38 reviews on Google“Hillside Terrace is a family-owned facility that receives high praise for its warm, community-oriented atmosphere and dedicated, compassionate staff. However, recent reviews from late 2025 and 2026 highlight serious concerns regarding cleanliness, supervision in the memory care unit, and the loss of personal belongings. Families should weigh the long-standing reputation for kindness against these recent reports of neglect and operational lapses.”
Quality Themes
Tap a score for detailsStrengths
- Warm, family-oriented atmosphere
- Compassionate and dedicated care staff
- Engaging activities and outings
- High-quality, chef-prepared meals
Concerns
- Lack of supervision and resident neglect in memory care (mentioned by 2 reviewers)
- Unsanitary conditions including odors and soiled linens (mentioned by 2 reviewers)
- Loss of resident personal belongings and property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With your focus on a family-oriented atmosphere, how do you ensure consistent, one-on-one supervision for residents throughout the day and night?
- 2Could you walk me through your protocols for maintaining hygiene and cleanliness in resident suites, specifically regarding laundry and linen management?
- 3What systems do you have in place to help residents keep track of their personal belongings and ensure items are safely managed?
- 4Since you have a dedicated chef, how do you tailor meal plans to accommodate the specific nutritional or sensory needs of residents in memory care?
- 5What specific types of outings or sensory-based activities do you offer to keep residents engaged and connected to the community?
- 6How do you handle medical emergencies or changes in health status, and how quickly would our family be notified of any concerns?
Personalized based on this facility's data
Key Review Excerpts
“My mom lived here for 16 months with rapidly advancing dementia... The Hillside motto of their family sharing life with your family is true. I was so grateful for the love and compassion showed to my mom.”
“During a visit to a friend, I observed several concerning conditions within the facility... Multiple residents were wandering without supervision, and others were calling out for assistance with no staff responding. The room had a strong odor of urine.”
“Having worked in senior living for over 16 years, I can say with certainty that I would never place my mother in this memory care facility if I had a choice... the nursing staff behavior is often aggressive, and they routinely ignore alarms and resident concerns.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
During the December 2024 renewal inspection, two rule violations were identified regarding employee tuberculosis screening procedures and inadequate ventilation in the housekeeping closet. The facility was recommended for license renewal pending the submission of an acceptable corrective action plan.
Dec 4, 2024Routine
Employee health: A review of Employee #1's file showed that she was hired on 10/29/2024, but her Tuberculosis test was conducted by her previous employer on 4/8/2024, failing to meet the requirement for initial screening by the home within 10 days of hire.
Interiors: The housekeeping closet lacked a vent, resulting in inadequate and discernible air flow for cleaning chemicals.
Ownership & Operations
Who Operates This Facility
Glendale Orchard, LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit hillsideterrace.net
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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