Hillside Terrace
Families consistently rate this highly — reviewers highlight warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 37 Google reviews
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What this means for your family
Hillside Terrace has a long-standing reputation for a warm, family-like environment and excellent dining. However, recent reports from 2025 indicate significant lapses in memory care oversight and cleanliness. If you are considering this facility, we strongly recommend conducting an unannounced visit specifically to the memory care unit to observe staffing levels and hygiene standards firsthand.
Google Reviews
Google Reviews
37 reviews on Google“Hillside Terrace is a family-owned assisted living and memory care facility that receives high praise for its warm, compassionate staff and home-like environment. While many families report excellent experiences with the care team and activities, recent reviews from late 2025 highlight serious concerns regarding understaffing, cleanliness, and the management of resident belongings in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and attentive staff
- Family-owned, welcoming atmosphere
- Engaging activities and outings
- High-quality, chef-prepared meals
Concerns
- Loss of personal belongings and laundry issues (mentioned by 2 reviewers)
- Understaffing and lack of responsiveness in memory care (mentioned by 2 reviewers)
- Sanitation and hygiene issues in memory care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 39 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Since Hillside Terrace is family-owned, how does that influence the day-to-day culture and the way you connect with families?
- 2I noticed you have a robust calendar of outings and activities; could you walk me through a typical week of events for residents?
- 3How do you handle the tracking and management of personal laundry and belongings to ensure items don't go missing?
- 4What specific protocols are in place to maintain high standards of cleanliness and hygiene, particularly in the memory care neighborhood?
- 5How do you ensure consistent communication and responsiveness for families, especially when a resident's care needs change?
- 6Could you describe the process for handling medical emergencies or urgent health needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff are incredibly patient and caring. She loves sitting on the patios and going on our short 'trips' to the community garden that Hillside hosts.”
“The nurses and staff are supportive, engaged and capable. They all show a sincere interest and concern for each resident and they insure that each feels safe, seen and understood.”
“Multiple residents were wandering without supervision, and others were calling out for assistance with no staff responding. The room had a strong odor of urine.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding medication management, specifically regarding unclear instructions for 'as-needed' medications and failure to follow blood sugar protocols. Additionally, historical reports noted issues with employee background check compliance and required policy documentation.
Mar 10, 2025Routine
Medication administration records (MARs) showed residents prescribed multiple PRN medications for the same purpose (e.g., Acetaminophen and Oxycodone for pain) without clear instructions on how to administer them (together, separately, or as a substitute).
Employee TB screening was performed after the hire date (test date 7/8/2024 for an employee hired 7/24/2024), failing to meet the requirement for screening within 10 days of hire and before exposure.
Staff administered Novolog insulin despite blood glucose levels being below the required threshold of 100.
A medication administration record for Resident E contained a gap where the 6:00 AM dose of Lorazepam was not initialed, making it unclear if the medication was given.
Mar 28, 2024RoutineCleanReport
No deficiencies found during this inspection.
Aug 9, 2007OtherCleanReport
No deficiencies found during this inspection.
Oct 1, 2004Routine
Failure to comply with criminal history check requirements for employees/contractors.
Failure to include the resident's responsibility to follow prescribed medical advice in the facility policy.
Failure to comply with criminal history check/fingerprinting requirements for applicants residing in the state for less than 3 years.
The policy describing resident rights failed to include the minimum required statement regarding non-discrimination of care.
Failure to ensure employees agree in writing to report arrests or convictions for specific criminal offenses.
Ownership & Operations
Who Operates This Facility
Gsb Holdings, LLC
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit hillsideterrace.net
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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