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Public Google reviewers rate this highly and often mention warm, compassionate, and attentive staff. Schedule a visit to confirm the fit.
based on 36 Google reviews
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Public Google reviewers rate Hillside Terrace highly. Reviewers highlight: warm, compassionate, and attentive staff, family-owned, welcoming atmosphere. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Hillside Terrace is a family-owned assisted living and memory care facility that receives high praise for its warm, compassionate staff and home-like environment. While many families report excellent experiences with the care team and activities, recent reviews from late 2025 highlight serious concerns regarding understaffing, cleanliness, and the management of resident belongings in the memory care unit.
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Distribution · 39 analyzed
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Key Review Excerpts
“The staff are incredibly patient and caring. She loves sitting on the patios and going on our short 'trips' to the community garden that Hillside hosts.”
“The nurses and staff are supportive, engaged and capable. They all show a sincere interest and concern for each resident and they insure that each feels safe, seen and understood.”
“Multiple residents were wandering without supervision, and others were calling out for assistance with no staff responding. The room had a strong odor of urine.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding medication management, specifically regarding unclear instructions for 'as-needed' medications and failure to follow blood sugar protocols. Additionally, historical reports noted issues with employee background check compliance and required policy documentation.
A medication administration record for Resident E contained a gap where the 6:00 AM dose of Lorazepam was not initialed, making it unclear if the medication was given.
Medication administration records (MARs) showed residents prescribed multiple PRN medications for the same purpose (e.g., Acetaminophen and Oxycodone for pain) without clear instructions on how to administer them (together, separately, or as a substitute).
Employee TB screening was performed after the hire date (test date 7/8/2024 for an employee hired 7/24/2024), failing to meet the requirement for screening within 10 days of hire and before exposure.
Staff administered Novolog insulin despite blood glucose levels being below the required threshold of 100.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Failure to include the resident's responsibility to follow prescribed medical advice in the facility policy.
Failure to comply with criminal history check requirements for employees/contractors.
Failure to ensure employees agree in writing to report arrests or convictions for specific criminal offenses.
Failure to comply with criminal history check/fingerprinting requirements for applicants residing in the state for less than 3 years.
The policy describing resident rights failed to include the minimum required statement regarding non-discrimination of care.
Gsb Holdings, LLC
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Google Reviews
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Official Website
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MI LARA — View Official Record
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