Hillcrest of Loveland
Families consistently rate this highly — reviewers highlight warm, attentive, and friendly staff. Schedule a visit to confirm the fit.
based on 60 Google reviews

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What this means for your family
Hillcrest of Loveland is highly regarded for its memory care and beautiful, well-maintained environment. However, families should be aware of potential delays in maintenance requests and should clarify service expectations during the tour to ensure the high cost aligns with their specific needs.
Google Reviews
Google Reviews
60 reviews on Google“Hillcrest of Loveland is widely praised for its beautiful mountain views, clean and elegant facility, and a staff that many families describe as caring and professional. While most residents and families report high satisfaction with the environment and care, a few reviewers have pointed to concerns regarding maintenance responsiveness, high costs, and occasional inconsistencies in service quality.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive, and friendly staff
- Beautiful, well-maintained facility with mountain views
- High-quality memory care services
- Spacious, comfortable living units
Concerns
- Unresponsive maintenance and facility upkeep issues (mentioned by 2 reviewers)
- High cost relative to perceived value (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 71 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that resident and family input to shape the daily experience here?
- 2With your beautiful mountain views, what kind of outdoor activities or common spaces do you offer for residents to enjoy the scenery?
- 3Could you walk me through your current process for addressing maintenance requests to ensure that the facility stays in top shape for the residents?
- 4Given the smaller, intimate size of your 30-resident community, how does that environment help your staff provide more personalized medical care and attention?
- 5What steps are taken during a medical emergency to ensure residents receive prompt care, especially during overnight hours?
- 6We want to make sure we understand the full value of the services provided; could you help us break down what is included in the monthly fee to ensure we are comparing apples to apples?
Personalized based on this facility's data
Key Review Excerpts
“My mom started off in Independent Living at Hillcrest, moved to Independent Plus, and then to Assisted Living. She was extremely happy there, and we couldn't have asked for better care.”
“The memory care at Hillcrest at Loveland has been a great experience for the last two years for my 95 year young mother. All of the caregiving staff are very caring and extremely competent.”
“Hillcrest has steadily gone downhill in the last 2 years. Maintenance is completely unresponsive. We submitted a work order, repeatedly asked the head of maintenance for status, and nothing.”
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Mar 5, 2026OtherCleanReport
No deficiencies found during this inspection.
Mar 3, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Apr 17, 2025Complaint
A revisit survey was completed on 4/17/25 for all previous deficiencies cited on 1/7/25. The facility is in compliance with all deficiencies that were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally
Jan 7, 2025Complaint
12.2.2 Infection Control Officer (B) Each facility shall assign at least one (1) staff member responsible for the site management of the facility' s Infection Prevention and Control Program and training. This individual shall be responsible for the following: (1) Completing an infection prevention and control training from a nationally recognize.. A relicensure survey with complaint #CO36039 was completed on 1/7/25. Deficiencies were cited. Based on an interview and record review, the residence failed to ensure that at least one staff member was onsite with a current certification in first aid, affecting 24 current residents. (Cross-reference S0736)Findings include:On 1/7/25, from 9:13 a.m. to 10:43 a.m., the residence provided first aid certifications for the administrator, the busin.. Based on interview and record review, the residence failed to ensure that at least one staff member onsite at all times was certified in cardiopulmonary resuscitation (CPR) and obstructed airway techniques from a nationally recognized organization and included a skills assessment observed and evaluated by an instructor, affecting 24 current residents.. Based on observation and interview, the residence failed to ensure that qualified medication administration persons (QMAPs) were trained in and applied nationally recognized protocols for basic infection control and prevention when preparing and administering medications, affecting nine of 11 sample residents (#1, #2, #5-#11) whose medications w.. Based on observation and interview, the residence failed to place in a visible location a list of all staff who have current certification in first aid or cardiopulmonary resuscitation (CPR) so that the information is readily available to staff at all times, affecting 24 current residents. (Cross-reference S0732, S0734)During the onsite visit on 1/7/25, the.. Based on observation, record review, and interview, the residence failed to request, prior to staff hire, a check of the Colorado Adult Protective Services (CAPS) data system for each prospective staff member for two staff (#1, #2), affecting 24 current residents.Findings include:On 1/7/25 from 7:00 a.m. to 3:00 p.m., Staff #1 and Staff #2 worked .. Based on observation, record review, and interview, the residence failed to request, prior to staff hire, a name-based criminal history record check conducted by the Colorado Bureau of Investigation (CBI) for each prospective staff member for two staff (#1, #2), affecting 24 current residents.Findings include:On 1/7/25 from 7:00 a.m. to 3:00 p.m.. Based on record review and interview the residence failed to provide each staff member a minimum of six hours of general training and education on providing care and services for residents with dementia/cognitive impairment for two staff (#1, #2) affecting 10 current residents in the secure environment (SE). Findings include:On 1/7/25, from 7:.. THIS PORTION OF THE REPORT IS FOR INFORMATIONAL PURPOSES ONLY.No response is necessary.The residence was advised it must review and maintain the following processes in accordance with existing program regulations found at 6 CCR 1011-1, Chapter 7.13.12 The assisted living residence shall develop and implement policies and procedures for ..
Jan 7, 2025OtherCleanReport
No deficiencies found during this inspection.
Mar 5, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Nov 1, 2023Complaint
A licensure complaint, prompted by #CO32152, was completed on 11/6/23. Deficiencies were cited. Based on record review and interview, the residence failed to ensure its written resident agreement specified the understanding between parties regarding the services not provided, affecting seven of seven sample residents (#1-#7). Findings include:The residence' s written resident agreement did not specify the services the residence would not provide. (Cross-reference P1110).On 11/1/23 at approximately 3:00 p.m, the administrator reviewed the agreement and agreed it did not include what services the residence would not provide. The administrator stated the residence .. Based on record review and interview, the residence failed to hold family council meetings, affecting nine residents currently residing in the secure environment of the residence. Findings include: The director of health services (DHS) and administrator were asked to provide the meeting minutes from the Family Council meetings. Subsequently, at 10:59 a.m, the DHS stated the residence did not hold organized, family council meetings and just met with family members on a one on one basis. Subsequently, the administrator stated multiple nurses had quit recently, and a plan.. Based on record review and interview, the residence failed to provide training on the care plans of each resident, before being allowed to work independently in the secure environment, for five of five sample staff (#1-#5), affecting nine current residents residing in the secure environment.Findings include:1. References: Chapter VII regulations governing assisted living residences, part 7.12, requires each personnel file to include written documentation regarding orientation and training. 2. During the 11/1/23 onsite visit, the following was revealed:The.. Based on record review and interviews, the residence failed to provide the required orientation, prior to providing any care or services to residents, for five of five sample staff (#1-#5), affecting nine current residents who resided in the secure environment . Findings include:1. References a. Chapter VII regulation governing assisted living residences, in part 7.8 A, requires residences to ensure each staff member receives orientation and training. The orientation is to include the following topics:The care and services provided by the assisted living residence.Assignm.. Based on record review and interviews, the residence failed to provide the required training, prior to a staff member working independently, for five of five sample staff (#1-#5), affecting nine current residents, residing in the secure environment. Findings include:1. References a. Chapter VII regulation governing assisted living residences, in part 7.8 B, requires residences to ensure each staff member receives training relevant to their specific duties and responsibilities, prior to that staff member working independently. The training is required to include the following t.. Based upon observation, record review and interview, the residence failed to provide protective oversight and personal services, sufficient to meet the needs of six of seven sample residents (#1-#6). Findings include: 1. ReferencesChapter VII regulations governing assisted living residences, part 2.34 defines "Personal services" as those services that an assisted living residence and its staff provide for each resident including, but not limited to: Assistance with activities of daily living.Chapter VII regulations governing assisted living residences, part 2...
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