North Shore Health & Rehab Facility
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 24 Google reviews

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What this means for your family
The facility's rehabilitation therapy team is frequently praised for helping patients regain mobility, making it a potential option for short-term recovery. However, the recurring reports of safety lapses and poor communication regarding patient incidents are serious red flags; we strongly advise families to ask for the facility's recent state survey results and specific protocols for fall prevention.
Google Reviews
Google Reviews
24 reviews on Google“North Shore Health & Rehab Facility receives highly polarized feedback, with some families praising the dedicated therapy teams and attentive nursing staff, while others report severe incidents of neglect and poor communication. While recent reviews highlight improvements in food quality and cleanliness, critical concerns regarding patient safety, fall prevention, and staff professionalism persist. Families should approach this facility with caution and conduct thorough, in-person observations.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained facility environment
- Polite and welcoming nursing and support staff
- Improved food quality
Concerns
- Negligent patient care and safety failures (e.g., falls, lack of proper attire/supplies) (mentioned by 2 reviewers)
- Inadequate CNA responsiveness and poor resident assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily routine?
- 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on our loved one's daily status and any changes in their care?
- 3We want to ensure our loved one feels safe and well-attended to; what specific protocols do you have in place to ensure prompt assistance when a resident calls for help?
- 4Regarding resident safety and fall prevention, could you walk us through how your team monitors residents and what steps are taken to ensure they are properly supported throughout the day?
- 5I see that you actively engage with feedback online; how does that resident and family input help you shape the daily activities and overall environment here?
- 6How do you ensure that personal supplies and hygiene needs are consistently met and tracked for each resident?
Personalized based on this facility's data
Key Review Excerpts
“With her severe cognitive impairment and recovering from anesthesia mom needed two people to help her get out of bed... Today she is able to walk down a long corridor using as walker and is moving back to her memory care facility.”
“I had the most amazing care from ALL staff members. I couldn’t believe how lucky I got as I’ve heard so many nursing home nightmares.”
“In a week they let my mother fall at night and literally break her neck ON fall watch WITH ALARMS. When I called because they DIDN'T CALL ME. She was on her way to the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
7
measures
6
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 52 deficiencies across multiple surveys, with families filing complaints that led to findings about resident rights violations and inadequate daily care assistance. The most recurring issues involve fire safety systems, infection control, and food safety, with problems persisting across multiple years. While all deficiencies show correction dates, the high volume and repeat issues in critical safety areas warrant careful consideration during your visit.
Apr 22, 2026Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 16, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 26, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Mar 10, 2020Routine29
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas and vacuum systems are inspected and tested as part of a maintenance program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure equipment listed for use in oxygen-enriched atmospheres are correctly labeled.
Mar 5, 2019Routine12
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Aug 12, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 23, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 25, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Oct 16, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Jul 9, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Jul 2, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Jun 13, 2024Routine
The Initial Comments (ID Tag 0000) are informational only and are a representation of the facility' s general characteristics. The survey was conducted under the regulatory requirements of 42 CFR Part 483.70(a)The facility is one story, Type V (000) construction and is protected by an automatic fire sprinkler system. The facility is classified as Fully Sprinklered. The 120 bed facility was surveyed on June 13, 2024 using the National Fire Protection Association, (NFPA) Life Safety Code (2012) Chapter 19, Existing Health Care Occupancies. Life safety features that met the requirements for new construction at the time of licensure or certification shall be maintained and not diminished. The deficiencies cited were discussed with Maintenance staff during the exit conference conducted at the end of the on-site survey. The reported daily census to be 80 residents on the day of the survey. Through observation during documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13. This was evidenced by the following:1. Fire sprinkler gauge is outdated in the fire sprinkler riser room (2018).2. Missing fire sprinkler escutcheon plate in the main lobby.3. A 5-year fire sprinkler internal obstruction testing report was not provided for the wet system.5.3.2* Gauges. 5.3.2.1 Gauges shall be replaced every 5 years or tested every 5 years by comparison with a calibrated gauge.5.3.2.2 Gauges not accurate to within 3 percent of the full scale shall be recalibrated or replaced.NFPA 25, 5.2.1.1.5 Escutcheons and coverplates for recessed, flush, and concealed sprinklers shall be replaced with their listed escutcheon or coverplate if found missing during the inspection.NFPA 25 14.2.1 Except as discussed in 14.2.1.1 and 14.2.1.4 an inspection of piping and branch line conditions shall be conducted every 5 years by opening a flushing connection at the end of one main and by removing a sprinkler toward the end of one branch line for the purpose of inspecting for the presence of foreign organic and inorganic material. These deficiencies have the potential to affect occupants, who might include residents, staff, and visitors within the entire facility. Deficient items were discussed with the Administrator and Maintenance Director during the exit conference.
May 16, 2024Routine
A recertification survey was conducted from 5/13/24 to 5/16/24. Six deficiencies were cited. An Emergency Preparedness survey was conducted from 5/13/24 to 5/16/24. No deficiencies were cited. Based on observations and staff interviews, the facility failed to maintain an infection control and prevention program designed to provide a sanitary environment to help prevent the development and transmission of communicable diseases and infections in one of three units. Specifically, the facility failed to:-Follow proper infection control processes for cleaning and disinfecting lifts and vital signs equipment on the Parkview unit; and,-Use proper infectio.. Based on observations, interventions and record review, the facility failed to store, prepare, distribute and serve food in a sanitary manner in the main kitchen.Specifically the facility failed to:-Ensure the high temperature dish washing machine functioned at the proper temperatures for one of two facility dish washing machines;-Ensure, for a high temperature dish washing machine, an irreversible registering surface temperature indicator (test strip) was present .. Based on observations, record review and interviews, the facility failed to assess, accurately document and provide treatment for one (#32) of four residents reviewed for pressure ulcers out of 31 sample residents.Specifically, the facility failed to:-Ensure the progress of Resident #32' s pressure ulcers was documented consistently and accurately;-Identify Resident #32 had a pressure wound which had reopened on her coccyx; and,-Obtain appropriate .. Based on observations, record review and interviews, the facility failed to ensure residents received food and fluids prepared in a form designed to meet his or her needs.Specifically, the facility failed to ensure residents who were prescribed mechanically altered diets had food prepared according to their diet order of level six soft and bite-sized texture as indicated on their meal tray cards.Findings include:I. Professional referenceThe International Dysphagia (d.. Based on observations, record review and interviews, the facility failed to ensure two (#32 and #1) of five residents reviewed for pain management out of 31 sample residents received timely, adequate pain control. Specifically, the facility failed to:-Ensure pain was effectively managed during incontinence care for Resident #32;-Ensure Resident #32 was provided as needed (PRN) pain medication prior to brief changes per physician' s orders;-Ensure staff consistently.. Based on record review, observations and interviews, the facility failed to ensure one (#1) of five residents reviewed for unnecessary medications out of 31 sample residents were free from unnecessary medications. Specifically the facility failed to: -Ensure Resident #1 had appropriate non-pharmacological interventions for behaviors initiated; -Ensure Resident #1 was monitored for side effects of a psychotropic medications; and, -Ensure Resident #1 was moni..
Ownership & Operations
Who Operates This Facility
North Shore Health & Rehab Facility
for profit
Chain Affiliation
Columbine Health Systems
5 facilities nationwide
Chain avg rating: 4.4/5 · Rank 4 of 5
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit northshorehandr.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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