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Nursing HomeMedicaid

Riverbend Health and Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

821 Duffield Ct, Loveland, CO 80537100 bedsLicensed & Active
Source: CO CDPHE — view official record
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 55 Google reviews

5
4
3
2
1
Riverbend Health and Rehabilitation Center Nursing Home in Loveland, CO — Street View
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What this means for your family

This facility has a strong rehabilitation and memory care team that many families appreciate. However, there are consistent, serious reports regarding facility cleanliness and hygiene assistance. We strongly recommend visiting in person to inspect the cleanliness of the rooms and asking specifically about their protocols for daily hygiene and laundry tracking.

Google Reviews

Google Reviews

55 reviews on Google
Riverbend Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the compassionate nursing staff and effective rehabilitation therapy team. However, significant concerns persist regarding facility cleanliness, inconsistent hygiene care, and poor communication during medical emergencies or routine requests. Families should be aware that while some find the environment warm and welcoming, others report serious lapses in basic care and facility maintenance.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean3.0Activities6.0MedsN/AMemory8.0Comms3.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Effective rehabilitation therapy team
  • Welcoming and professional leadership
  • Pet-friendly visitation policy

Concerns

  • Facility cleanliness and hygiene issues (mentioned by 5 reviewers)
  • Poor communication and responsiveness (mentioned by 4 reviewers)
  • Inconsistent personal care and hygiene assistance (mentioned by 3 reviewers)
  • Missing or lost personal belongings (mentioned by 2 reviewers)
  • Poor food quality and meal service (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'17(3)'19(4)'21(8)'24(11)'26(15)

Distribution · 61 analyzed

5
40
4
2
3
1
2
6
1
12

How They Respond to Reviews

30%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that Riverbend is pet-friendly, which is wonderful; how do you integrate pets into the daily activities and social life of the residents?
  • 2With the current staffing rating of 3 stars, could you walk me through how you ensure consistent daily hygiene and personal care for each resident?
  • 3I’ve read that your leadership team is very professional, and I appreciate that you engage with families online; what is your preferred process for keeping families updated on their loved one's daily status?
  • 4Some families have mentioned concerns regarding facility cleanliness; what is your current protocol for housekeeping and deep-cleaning schedules in resident rooms?
  • 5Regarding the dining experience, what steps are you taking to improve the quality and variety of the meals served to ensure residents are enjoying their nutrition?
  • 6How do you manage the security of personal belongings and valuables to ensure that items remain safe and accounted for while a resident is in your care?

Personalized based on this facility's data


Key Review Excerpts

The nurses kept me informed every step of the way and they have a great partnership with Bristol Hospice. Michael was wonderful and even took his ashes to California to honor his last wishes.

Memory care family member · 2024★★★★★

The facility is extremely dirty and smells horrible. It's a serious safety issue. My loved one was left waiting for help for 30 minutes.

Rehab patient's family · 2026☆☆☆☆

They keep me in the loop on the health conditions my dad is dealing with and how he is doing in general on a regular basis. It is nice knowing he is getting the assistance he needs.

Memory care family member · 2024★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.63hrs
84%
Registered nurses for medical care
Total Nursing
3.14hrs
76%
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility36.1%
Worse than Avg
Here
36.1%
US
15.5%
CO
20.0%
Larimer
18.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility26.7%
Worse than Avg
Here
26.7%
US
15.3%
CO
14.4%
Larimer
17.6%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility20.6%
Worse than Avg
Here
20.6%
US
14.4%
CO
13.8%
Larimer
14.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Mixed vs Avgs
Here
17.9%
US
19.5%
CO
11.3%
Larimer
13.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.4%
CO
21.7%
Larimer
21.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility97.4%
Better than Avg
Here
97.4%
US
93.4%
CO
93.6%
Larimer
93.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility51.5%
Worse than Avg
Here
51.5%
US
81.8%
CO
76.3%
Larimer
78.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Better than Avg
Here
83.3%
US
79.8%
CO
75.6%
Larimer
73.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
1.6%
CO
1.5%
Larimer
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Well below state avg (8.8)

Riverbend has a pattern of recurring issues across three surveys with fire safety systems, medication management, and infection control being the most problematic areas. The facility shows persistent challenges with sprinkler system maintenance, fire alarm testing, and medication error rates appearing in multiple surveys, though all deficiencies have correction dates indicating the facility addresses problems when identified.

Jun 27, 2024Routine
18
0222Potential for harm · WidespreadCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0907Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0923Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0351Potential for harm · Isolated

Smoke Deficiencies

Install an approved automatic sprinkler system.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0346Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

0354Potential for harm · IsolatedCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Feb 9, 2023Routine
12
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0929Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure precautions for handling oxygen cylinders and equipment are correctly followed.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

Nov 3, 2021Routine
18
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0521Potential for harm · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0867Potential for harm · WidespreadCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

10total
5deficiencies
Nov 22, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Oct 15, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Aug 15, 2024Follow-up
CleanReport

No deficiencies found during this inspection.

Jul 24, 2024Routine
N/A0000, 0222, 0345 and 12 more

Based on a record review, it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1. Missing two (2) year smoke detector sens.. Based on observation and record review during the survey, it was determined that the facility failed to maintain the backup emergency generator in accordance with National Fire Protection Association (NFPA) Standard 110. This was .. Based on observation and staff interviews during the survey, it was determined the facility failed to maintain smoke barriers in accordance with NFPA 101, 8.5.1. This was evidenced by the following:The printer room has penetration i.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1. Patio exit signs.2. The patio gate.. Based on observation and staff interviews, it was determined that the facility failed to maintain a fire-safe environment within the facility Life Safety Code, Section 19.7.8Space heater in the administration office. Life.. Based on observation during the survey, it was determined that the facility failed to maintain proper gas valve protection in accordance with Life Safety Section 9.1 and NFPA 54, 7.9.2.1. This was evidenced by the following:The .. Based on observations and a review of records, it was determined that the facility did not maintain fire extinguishers in accordance with NFPA 10. 1. Dietary kitchen extinguisher to above 5 feet.2. Kitchen - extinguisher mounted above.. Based on observations and records review, it was determined that the facility did not have out-of-service guidance for the fire alarm in accordance with NFPA 101. Out-of-Service Fire Alarm Guidance was not available at the time of insp.. Based on observations and records review, it was determined that the facility did not have Sprinkler System out-of-service guidance in accordance with NFPA 101 and NFPA 25Out-of-service Sprinkler Guidance - This was unavai.. Based on observations and records review, it was determined that the facility did not maintain oxygen storage in accordance with NFPA 99. Portable concentrators are stored in an oxygen transfill room. 11.5.2.2 Transfilling Cylinde.. Based on observations during the survey, it was determined that the facility failed to maintain a hazardous area in accordance with NFPA 99. This was evidenced by the following:1. Oxygen Transfill rooms need a vent 12" off the floo.. Based on the documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:No written record of the continui.. Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Fire drills closer than an hour apart, not at varied timesNFPA 101, 19.7.1.6 Drills shall b.. INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and represent the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The facility is a one-s.. Through observation during the documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13.1. Missing Semi-annual and quarterly reports.2. Wi..

Jun 27, 2024Complaint
N/A0000, 0600, 0759 and 1 more

A recertification survey with complaint #CO36415 was completed on 6/24/24 to 6/27/24. Three deficiencies were cited. An Emergency Preparedness survey was conducted from 6/24/24 to 6/27/24. No deficiencies were cited. Based on interviews, record review and observations, the facility failed to ensure residents consistently receive food prepared by methods that conserved nutritive value, palatable in taste, texture and temperature.Specifically, the facility failed to ensure the residents' food was palatable in taste, texture and temperature.Findings include:I. Facility policy and procedure The Menus policy and procedure, revised September 2017, was received from the nursing home administrator (NHA) on 6/27/24 at 12:40 p.m. It read in pertinent part, "Menus will be planned in advance to meet the nutritional needs of the residents/patients in accordance with established national guidelines. Menus will be developed to meet the criteria through the use of an approved menu-planning guide."Menu cycles will be developed .. Based on observations, record review and interviews, the facility failed to ensure it was free of a medication error rate of five percent (%) or greater. Specifically, the medication administration observation error rate was 6.25%, or two errors out of 32 opportunities for error. Findings include:I. Facility policyThe Medication Administration policy and procedure, revised 2/9/24, was received from the nursing home administrator (NHA) on 6/27/24 at 12:45 p.m. It documented in pertinent part, "Resident medications are administered in an accurate, safe, timely, and sanitary manner. Medications are administered in accordance with written orders of the attending physician or physician extender." II. Manufacturer' s recommendationsAccording to the National Library of Medicine, Levothyroxine.. Based on record review and interviews, the facility failed to ensure residents were free from abuse for one (#59) of two residents reviewed for abuse out of 35 sample residents.Specifically, the facility failed to:-Protect Resident #59 from sexual abuse by Resident #62; and,-Implement interventions for Resident #62 in order to prevent the abuse from occurring again.Findings include: I. Facility policy and procedureThe Abuse policy was requested from the nursing home administrator (NHA) on 6/25/24 at 3:30 p.m. The Abuse policy was not provided, however, the NHA provided an undated print out titled "What is Intimacy?" on 6/25/24 at 4:43 p.m. It read in pertinent part, "Intimacy can take many forms, from enjoying watching a movie together, to hand holding, to sexual intercourse. Residents ha..

Apr 2, 2024Complaint
CleanReport

No deficiencies found during this inspection.

Feb 20, 2024Routine
N/A0884

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention' s (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation.The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 02/12/2024 and 02/18/2024, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.

Aug 28, 2023Complaint
CleanReport

No deficiencies found during this inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Riverbend Health and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

342 facilities nationwide

Chain avg rating: 3.2/5 · Rank 123 of 328

Ownership & Management

Key personnel

Chohan, JameelManaging Control - Governing BodyDeckman, CourtneyManaging Control - Governing BodyJorgensen, DavidOfficer / DirectorBurnam, SoonOfficer / DirectorGraham, JosephOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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