Riverbend Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 55 Google reviews

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What this means for your family
This facility has a strong rehabilitation and memory care team that many families appreciate. However, there are consistent, serious reports regarding facility cleanliness and hygiene assistance. We strongly recommend visiting in person to inspect the cleanliness of the rooms and asking specifically about their protocols for daily hygiene and laundry tracking.
Google Reviews
Google Reviews
55 reviews on Google“Riverbend Health and Rehabilitation Center receives highly polarized feedback, with many reviewers praising the compassionate nursing staff and effective rehabilitation therapy team. However, significant concerns persist regarding facility cleanliness, inconsistent hygiene care, and poor communication during medical emergencies or routine requests. Families should be aware that while some find the environment warm and welcoming, others report serious lapses in basic care and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy team
- Welcoming and professional leadership
- Pet-friendly visitation policy
Concerns
- Facility cleanliness and hygiene issues (mentioned by 5 reviewers)
- Poor communication and responsiveness (mentioned by 4 reviewers)
- Inconsistent personal care and hygiene assistance (mentioned by 3 reviewers)
- Missing or lost personal belongings (mentioned by 2 reviewers)
- Poor food quality and meal service (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 61 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that Riverbend is pet-friendly, which is wonderful; how do you integrate pets into the daily activities and social life of the residents?
- 2With the current staffing rating of 3 stars, could you walk me through how you ensure consistent daily hygiene and personal care for each resident?
- 3I’ve read that your leadership team is very professional, and I appreciate that you engage with families online; what is your preferred process for keeping families updated on their loved one's daily status?
- 4Some families have mentioned concerns regarding facility cleanliness; what is your current protocol for housekeeping and deep-cleaning schedules in resident rooms?
- 5Regarding the dining experience, what steps are you taking to improve the quality and variety of the meals served to ensure residents are enjoying their nutrition?
- 6How do you manage the security of personal belongings and valuables to ensure that items remain safe and accounted for while a resident is in your care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses kept me informed every step of the way and they have a great partnership with Bristol Hospice. Michael was wonderful and even took his ashes to California to honor his last wishes.”
“The facility is extremely dirty and smells horrible. It's a serious safety issue. My loved one was left waiting for help for 30 minutes.”
“They keep me in the loop on the health conditions my dad is dealing with and how he is doing in general on a regular basis. It is nice knowing he is getting the assistance he needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverbend has a pattern of recurring issues across three surveys with fire safety systems, medication management, and infection control being the most problematic areas. The facility shows persistent challenges with sprinkler system maintenance, fire alarm testing, and medication error rates appearing in multiple surveys, though all deficiencies have correction dates indicating the facility addresses problems when identified.
Jun 27, 2024Routine18
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Feb 9, 2023Routine12
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Nov 3, 2021Routine18
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Nov 22, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Oct 15, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Aug 15, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Jul 24, 2024Routine
Based on a record review, it was determined that the facility failed to maintain the fire alarm system components and devices in accordance with the Life Safety Code Section 9.6 and NFPA 72.1. Missing two (2) year smoke detector sens.. Based on observation and record review during the survey, it was determined that the facility failed to maintain the backup emergency generator in accordance with National Fire Protection Association (NFPA) Standard 110. This was .. Based on observation and staff interviews during the survey, it was determined the facility failed to maintain smoke barriers in accordance with NFPA 101, 8.5.1. This was evidenced by the following:The printer room has penetration i.. Based on observation and staff interviews, it was determined that the facility failed to arrange and maintain the means of egress in accordance with Life Safety Code Section 19.2 and Chapter 7. 1. Patio exit signs.2. The patio gate.. Based on observation and staff interviews, it was determined that the facility failed to maintain a fire-safe environment within the facility Life Safety Code, Section 19.7.8Space heater in the administration office. Life.. Based on observation during the survey, it was determined that the facility failed to maintain proper gas valve protection in accordance with Life Safety Section 9.1 and NFPA 54, 7.9.2.1. This was evidenced by the following:The .. Based on observations and a review of records, it was determined that the facility did not maintain fire extinguishers in accordance with NFPA 10. 1. Dietary kitchen extinguisher to above 5 feet.2. Kitchen - extinguisher mounted above.. Based on observations and records review, it was determined that the facility did not have out-of-service guidance for the fire alarm in accordance with NFPA 101. Out-of-Service Fire Alarm Guidance was not available at the time of insp.. Based on observations and records review, it was determined that the facility did not have Sprinkler System out-of-service guidance in accordance with NFPA 101 and NFPA 25Out-of-service Sprinkler Guidance - This was unavai.. Based on observations and records review, it was determined that the facility did not maintain oxygen storage in accordance with NFPA 99. Portable concentrators are stored in an oxygen transfill room. 11.5.2.2 Transfilling Cylinde.. Based on observations during the survey, it was determined that the facility failed to maintain a hazardous area in accordance with NFPA 99. This was evidenced by the following:1. Oxygen Transfill rooms need a vent 12" off the floo.. Based on the documentation review, it was determined that the facility did not maintain proper electrical practices in accordance with NFPA 99 Health Care Facilities Code (2012). This was evidenced by:No written record of the continui.. Based on the record review, it was determined that the facility failed to conduct fire drills in accordance with the Life Safety Code, Section 19.7.1.6Fire drills closer than an hour apart, not at varied timesNFPA 101, 19.7.1.6 Drills shall b.. INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and represent the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The facility is a one-s.. Through observation during the documentation review, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 25, and 13.1. Missing Semi-annual and quarterly reports.2. Wi..
Jun 27, 2024Complaint
A recertification survey with complaint #CO36415 was completed on 6/24/24 to 6/27/24. Three deficiencies were cited. An Emergency Preparedness survey was conducted from 6/24/24 to 6/27/24. No deficiencies were cited. Based on interviews, record review and observations, the facility failed to ensure residents consistently receive food prepared by methods that conserved nutritive value, palatable in taste, texture and temperature.Specifically, the facility failed to ensure the residents' food was palatable in taste, texture and temperature.Findings include:I. Facility policy and procedure The Menus policy and procedure, revised September 2017, was received from the nursing home administrator (NHA) on 6/27/24 at 12:40 p.m. It read in pertinent part, "Menus will be planned in advance to meet the nutritional needs of the residents/patients in accordance with established national guidelines. Menus will be developed to meet the criteria through the use of an approved menu-planning guide."Menu cycles will be developed .. Based on observations, record review and interviews, the facility failed to ensure it was free of a medication error rate of five percent (%) or greater. Specifically, the medication administration observation error rate was 6.25%, or two errors out of 32 opportunities for error. Findings include:I. Facility policyThe Medication Administration policy and procedure, revised 2/9/24, was received from the nursing home administrator (NHA) on 6/27/24 at 12:45 p.m. It documented in pertinent part, "Resident medications are administered in an accurate, safe, timely, and sanitary manner. Medications are administered in accordance with written orders of the attending physician or physician extender." II. Manufacturer' s recommendationsAccording to the National Library of Medicine, Levothyroxine.. Based on record review and interviews, the facility failed to ensure residents were free from abuse for one (#59) of two residents reviewed for abuse out of 35 sample residents.Specifically, the facility failed to:-Protect Resident #59 from sexual abuse by Resident #62; and,-Implement interventions for Resident #62 in order to prevent the abuse from occurring again.Findings include: I. Facility policy and procedureThe Abuse policy was requested from the nursing home administrator (NHA) on 6/25/24 at 3:30 p.m. The Abuse policy was not provided, however, the NHA provided an undated print out titled "What is Intimacy?" on 6/25/24 at 4:43 p.m. It read in pertinent part, "Intimacy can take many forms, from enjoying watching a movie together, to hand holding, to sexual intercourse. Residents ha..
Apr 2, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Feb 20, 2024Routine
Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention' s (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation.The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 02/12/2024 and 02/18/2024, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.
Aug 28, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Riverbend Health and Rehabilitation Center
for profit
Chain Affiliation
The Ensign Group
342 facilities nationwide
Chain avg rating: 3.2/5 · Rank 123 of 328
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit riverbendhealthandrehab.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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