Good Samaritan Society -- Loveland Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 37 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in CO · Meets national RN staffing standard · Chain outperformer · $35,489 in fines · Very few deficiencies
What this means for your family
This facility is highly regarded for its independent living community and active lifestyle amenities. However, if you are considering the healthcare or rehabilitation wings, we strongly recommend requesting a tour of those specific areas and asking for a clear plan on how they manage medication safety and address family concerns, as these are recurring pain points for some families.
Google Reviews
Google Reviews
37 reviews on Google“Good Samaritan Society - Loveland Village is a large, established campus that receives high praise for its independent living options, beautiful grounds, and active community life. However, experiences in the healthcare and rehabilitation wings are polarized, with some families reporting excellent, compassionate nursing care while others describe serious issues with staff professionalism, medication errors, and poor communication from management.”
Quality Themes
Tap a score for detailsStrengths
- Active, engaging community and social activities
- Well-maintained, beautiful campus and amenities
- Strong independent living and twin-home options
- Compassionate and dedicated long-term nursing staff
Concerns
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Poor quality or poorly prepared food (mentioned by 3 reviewers)
- Medication management and nursing errors (mentioned by 2 reviewers)
- Ineffective or unresponsive management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the community has a very active social calendar; could you walk us through what a typical week of activities looks like for a resident in the nursing care wing?
- 2We understand that managing medications is a complex process; what specific protocols or double-check systems do you have in place to ensure accuracy and resident safety?
- 3Dining is such an important part of daily life; how do you gather feedback from residents about the menu, and what steps are you taking to improve the quality and variety of the meals served?
- 4How does your leadership team foster a positive and supportive culture among the staff to ensure that every resident feels treated with kindness and respect?
- 5When a family has a concern or a question, what is the most effective way to communicate with management, and how quickly can we expect a follow-up?
- 6Given the beautiful campus here, how do you encourage residents to stay active and engaged with the outdoor spaces and the broader Loveland Village community?
Personalized based on this facility's data
Key Review Excerpts
“My brother has resided in independent living, had 3 stays in rehab after surgeries, and is now in healthcare at Good Samaritan in Loveland. All the staff have been wonderful to work with and he is given tender, loving and very competent care.”
“My wife spent over two months in rehabilitation at this facility after an auto accident and surgery. She received the best nursing care and super treatment by everyone in the therapy department.”
“The management is the issue. Olga is the most insincere and ineffective person; and unfortunately she is senior management. She would be cordial to you, but literally transfer you to a phone extension of a room with no one in attendance, just to get you off the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to citations for resident protection failures and accident hazards, with the most recent abuse/neglect complaint occurring in October 2024. This facility shows recurring problems with accident prevention and safety supervision, medication management, and fire safety systems. While most deficiencies appear corrected after being cited, the pattern of complaints and repeated safety violations suggests ongoing supervision concerns that families should investigate during visits.
Apr 2, 2026Complaint4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 29, 2026Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 22, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 7, 2024Routine4
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
May 7, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Feb 26, 2025
$13,059
Fine
Oct 22, 2024
$15,642
Fine
May 7, 2024
$6,788
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Apr 16, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 15, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 15, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Feb 26, 2025Complaint
A survey prompted by complaint #CO39488 was completed on 2/24/25 to 2/26/25. One deficiency was cited. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Feb 26, 2025Complaint
A survey prompted by #CO38935 and Incident #39157 was conducted on 2/24/25 to 2/26/25. One deficiency was cited. This Citation text meets this visualizations limit for 32,000 characters, please reach out to CDPHE HFEMSD Records Team for the full citation text at cdphe_hfemsd_records@state.co.us. Within your email, please include Facility Name, Inspection ID and Citation Code.
Oct 22, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 22, 2024Complaint
A survey for Incident #37974, #37977 and #38033 was conducted on 10/21/24 and 10/22/24. One deficiency was cited. Based on record review and interviews, the facility failed to prevent two of six sample residents (#2 and #3) from sexual abuse by certified nurse aide (CNA) #1. Record review and interviews revealed Resident #2, cognitively impaired and physically dependent, was sexually abused by CNA #1 on 7/27/24. The CNA was suspended immediately and terminated on 8/13/24. Resident #3, cognitively intact but visually impaired, reported on 10/11/24, that she, too, was sexually abused by CNA #1 before his suspension. Findings include:Record reviews and interviews confirmed the facility corrected the deficient practice before the onsite investigation from 10/21/24 to 10/22/24. The deficiency was cited as past non-compliance with a correction date of 8/2/24. I. Situation of serious harmRecord review and interviews revealed Resident #2, cognitively impaired and physically dependent, was sexually abused by CNA #1 on 7/27/24. The CNA was suspended immediately and terminated on 8/13/24. Resident #3, cognitively intact but visually impaired, reported on 10/11/24, that she, too, was sexually abused by CNA #1 before his suspension.I. Facility policy The Abuse and Neglect policy and procedure, dated 7/22/24, was provided by the nursing home administrator (NHA) at approximately 12:00 p.m. on 10/21/24. It read in pertinent part, "The resident has the right to be free from abuse, misappropriation of resident' s property and exploitation. Residents must not be subjected to abuse by anyone, including but not limited to, location, employees, other residents, consultants or volunteers, employees of other agencies serving the resident, family members, legal guardians or other individuals. If an employee receives an allegation of abuse, neglect, exploitation or misappropriation of resident property, the employee will take measures to protect the resident. The employee will then report the allegation to a supervisor." II. Sexual abuse of Resident #2 A. Resident status Resident #2, age over 65, was admitted to the facility on 8/2/19. Acco..
Ownership & Operations
Who Operates This Facility
Good Samaritan Society -- Loveland Village
nonprofit
Chain Affiliation
Good Samaritan Society
92 facilities nationwide
Chain avg rating: 3.0/5 · Rank 26 of 88
Ownership & Management
Owners
Sanford
Owner · Organization
The Evangelical Lutheran Good Samaritan Society
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit good-sam.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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