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Nursing HomeMedicaid Investigative

Gardner Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

59 Eastwood Circle, Gardner, MA 01440124 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.8/5

based on 414 Google reviews

5
4
3
2
1
Gardner Rehabilitation and Nursing Center Nursing Home in Gardner, MA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (16 vs median 7.0)
  • High staff turnover (52%)
  • High RN turnover (53%)

Below average in MA · Below recommended RN staffing · No penalties on record

Source: Medicare data

What this means for your family

Gardner Rehabilitation and Nursing Center is highly regarded for its clean environment and dedicated therapy teams, making it a strong candidate for short-term rehab. While most families report excellent care, we recommend being proactive in your communication with the nursing staff to ensure your loved one's specific needs are clearly understood and addressed.

Google Reviews

Google Reviews

414 reviews on Google
Gardner Rehabilitation and Nursing Center receives overwhelming praise for its warm, attentive staff, particularly the front desk and concierge teams. Families frequently highlight the facility's cleanliness, engaging community events, and effective physical and occupational therapy programs. While the vast majority of reviews are highly positive, a small number of families have raised concerns regarding communication gaps and occasional issues with nursing bedside manner.

Quality Themes

Tap a score for details
Food9.0Staff9.0Clean10.0Activities10.0MedsN/AMemory9.0Comms6.0ValueN/A

Strengths

  • Warm, attentive, and professional nursing staff
  • Highly responsive and helpful concierge/front desk team
  • Clean and well-maintained facility environment
  • Effective physical and occupational therapy programs
  • Engaging community events and activities

Concerns

  • Inconsistent communication with family members (mentioned by 2 reviewers)
  • Nursing staff bedside manner and perceived lack of patience (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.82024(25)4.92025(178)4.32026(4)

Distribution · 207 analyzed

5
196
4
7
3
1
2
1
1
2
24 reviews posted between Jun 1, 2025Jun 7, 2025 · 23 were 5-star
22 reviews posted between Mar 23, 2025Mar 29, 2025 · 22 were 5-star

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about how clean and well-maintained the facility is; could you tell us more about your daily cleaning and maintenance routines?
  • 2The therapy programs here seem very highly regarded; how do you tailor physical and occupational therapy to meet an individual resident's specific goals?
  • 3What kind of community events or social activities do you have planned to keep residents engaged and connected with one another?
  • 4How does the nursing team ensure that communication remains consistent and clear with family members regarding a resident's daily care?
  • 5In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
  • 6We noticed the front desk team is very helpful; how does the concierge staff assist families when they arrive for visits or have questions?

Personalized based on this facility's data


Key Review Excerpts

The nurses were very good and the class and staff was great

Rehab patient · 2025★★★★★

My 94 yr. old dad spent 10 days at Gardner Rehab and Nursing Center, attended and comforted by a polite and professional staff. A medical team greeted him on day one making sure that every detail of his care was covered.

Long-term resident's family · 2025★★★★★

However it seemed if a question was not asked there wasn't a lot of communication. Once we asked everything was great. Highly recommend

Long-term resident's family · 2025★★★★★
Source: 414 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
60%
Registered nurses for medical care
Total Nursing
4.02hrs
98%
All nurses + aides combined
Staff Turnover
47%
Lower is better (< 30% = good)
RN Turnover
47%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

11

measures

Worse Than Avg

5

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.4%
Better than Avg
Here
12.4%
US
15.4%
MA
21.3%
Worcester
21.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.0%
Better than Avg
Here
7.0%
US
12.1%
MA
13.7%
Worcester
13.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
MA
92.4%
Worcester
93.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility24.7%
Worse than Avg
Here
24.7%
US
19.4%
MA
21.4%
Worcester
22.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.7%
Better than Avg
Here
15.7%
US
19.5%
MA
19.4%
Worcester
21.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility8.6%
Worse than Avg
Here
8.6%
US
4.9%
MA
4.3%
Worcester
4.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility92.4%
Better than Avg
Here
92.4%
US
81.8%
MA
77.6%
Worcester
79.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.4%
Better than Avg
Here
89.4%
US
79.7%
MA
77.7%
Worcester
80.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
MA
1.3%
Worcester
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

10deficiencies
Above state avg (8.9)
1 complaint-triggered

Gardner Rehabilitation shows a pattern of recurring deficiencies across multiple surveys, with 52 total violations over four inspections, including one triggered by a family complaint about medical records. The facility struggles most with care planning and assessments, fire safety systems, and infection control, with many of the same issues appearing repeatedly across surveys from 2022 to 2024, suggesting persistent operational challenges despite reported corrections.

Feb 2, 2026Routine
12
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0644Minimal · Pattern

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

Sep 9, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Oct 18, 2024Routine
20
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0742Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Aug 1, 2023Routine
8
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gardner Rehabilitation and Nursing Center

Organization Type

for profit

Ownership & Management

Owners

Gardner Nursing Home Holding Company LLC

Owner · Organization

100%

Jacobowitz, Harry

Owner (parent company)

14%

Jacobowitz, Kalman

Owner (parent company)

12%

Lipman, Eileen

Owner (parent company)

12%

Lipman, Michael

Owner (parent company)

32%

Mermelstein, Elisa

Owner (parent company)

12%

Mermelstein, Howard

Owner (parent company)

11%

Key personnel

Cambridge, JoshuaW-2 Managing EmployeeJacobowitz, KalmanW-2 Managing EmployeeMermelstein, HowardOfficer / DirectorAsghar, IrfanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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