Highland Care Center of Redlands
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 69 Google reviews
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What this means for your family
While the facility is noted for being exceptionally clean and having a great activities program, the presence of multiple reports regarding life-threatening medical errors and severe understaffing is a major red flag. If you choose this facility, you must implement a rigorous daily check-in routine to monitor medication administration and wound care personally.
Google Reviews
Google Reviews
69 reviews on Google“Families should exercise significant caution due to serious reports of medical neglect, including life-threatening incidents and severe understaffing. While some recent reviews praise the cleanliness and specific friendly staff members, there is a recurring pattern of critical failures in medication management, wound care, and emergency responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and compassionate individual caregivers
- Effective physical and occupational therapy
- Engaging activities programs
Concerns
- Severe medical neglect and life-threatening errors (mentioned by 3 reviewers)
- Critical understaffing, especially on weekends (mentioned by 2 reviewers)
- Inconsistent quality of care due to rotating trainees (mentioned by 2 reviewers)
- Poor communication and lost personal property (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 72 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us around the common areas and the dining room?
- 2What kind of engaging activities or social programs do you have planned to keep residents active and connected?
- 3With the recent changes in staffing, what steps is the facility taking to ensure consistent, high-quality care is available every day of the week, including weekends?
- 4How do you manage medication administration and ensure there are strict protocols in place to prevent any errors?
- 5What is the best way for our family to stay in regular, clear communication with the nursing staff regarding our loved one's daily care and health updates?
- 6Can you walk us through the specific protocols the team follows during a medical emergency or after-hours incident?
Personalized based on this facility's data
Key Review Excerpts
“The place is night and day better than all the other places I vetted for my mother's rehab. Immaculate, caring, communicative, and they have P.T and O.T. in thebuilding.”
“A Catastrophic Failure of Care That Nearly Cost My Mother Her Life. Our nightmare with this facility began when my mother, who was struggling to breathe, had to call 911 from her own cell phone because the nursing staff was not taking her condition seriously.”
“My mom was sent here for medical rehabilitation after a toe amputation and after just 4 days was worse than when she arrived. She nearly lost her arm due to staff putting a tourniquet on her fistula to stop bleeding and left it on for over 10 hours.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
3
measures
6
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Care Center of Redlands shows concerning patterns with 78 deficiencies across 13 surveys, including 11 complaint-triggered cases where families filed reports. The most recurring issues involve safety/accident prevention, medication management, and fire safety systems. While all deficiencies show correction dates, the persistent nature of problems across multiple years—particularly repeated safety violations and ongoing family complaints about abuse prevention and accident hazards—suggests systemic challenges that warrant careful consideration during your visit.
Sep 26, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Mar 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 21, 2025Routine16
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Install resident room doors of proper design and width.
Smoke Deficiencies
Provide properly protected cooking facilities.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Nov 14, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jul 26, 2023
$12,931
Ownership & Operations
Who Operates This Facility
Highland Care Center of Redlands
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 12 of 31
Ownership & Management
Owners
Ag Facilities Operations, LLC
Owner · Organization
Ira E Smedra Living Trust
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit redlandshcc.com
Medicare data downloads
Original nursing home datasets
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