Hickory Ridge of Temperance
Strong Medicare quality ratings; families often praise warm, attentive nursing and therapy staff. Still worth an in-person visit.
based on 150 Google reviews
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What this means for your family
Hickory Ridge shows strong performance in rehabilitation and activities, but there is a recurring pattern of serious neglect and communication failures. If you choose this facility, ensure you have a family member present frequently to monitor care, and verify that the facility is strictly following your loved one's specific medical and dietary charts.
Google Reviews
Google Reviews
150 reviews on Google“Hickory Ridge of Temperance receives highly polarized reviews, with many families praising the facility as a clean, welcoming environment with attentive nursing and therapy staff. However, a significant number of critical reviews detail serious concerns regarding neglect, poor communication, medication errors, and inadequate response times to call lights. Families considering this facility should be aware of these inconsistencies and perform thorough, unannounced visits.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and therapy staff
- Clean, well-maintained facility
- Engaging activities and events
- Effective rehabilitation services
Concerns
- Slow response times to call lights (mentioned by 5 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Inadequate or unappetizing food quality (mentioned by 5 reviewers)
- Neglect of basic personal care (hygiene, changing) (mentioned by 4 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 153 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how does that feedback loop help improve the daily care for residents?
- 2We noticed the facility is very well-maintained; could you tell us more about the daily activity schedule and how residents stay engaged with the community?
- 3How do you ensure that call lights are answered promptly, especially during the busier night shifts?
- 4What specific protocols are in place to ensure medication management is handled with 100% accuracy?
- 5Could you describe the dining experience, specifically how the menu is planned to ensure meals are both nutritious and appetizing?
- 6How does the nursing team communicate important updates or changes in health status to family members to ensure we are always in the loop?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides took excellent care of her right up to the end. And when we knew the end was near they brought the family food and coffee and made sure my mother was comfortable until the end.”
“I walk in to my mom having a seizure IN THE HALLWAY IN A CHAIR!!! I asked when the last time she had her meds was, because she had not had a seizure in weeks and I was”
“The staff is so caring and makes my dad feel safe and comfortable. The food has been good! And no matter what time we pop in, the staff is busy helping people!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hickory Ridge of Temperance has 28 deficiencies across three surveys, with one complaint from families regarding pressure ulcer care. The facility shows persistent issues with fire safety systems and electrical equipment, appearing in multiple surveys, plus problems with emergency preparedness and care planning. All deficiencies have reported correction dates, suggesting the facility addresses identified problems when cited.
Mar 5, 2025Routine4
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 25, 2024Routine16
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 25, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 14, 2022Routine7
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Ownership & Operations
Who Operates This Facility
Hickory Ridge of Temperance
for profit
Chain Affiliation
Ciena Healthcare/laurel Health Care
83 facilities nationwide
Chain avg rating: 2.9/5 · Rank 12 of 84 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
150 reviews from families & visitors
Official Website
Visit cienahealthcare.com
Medicare data downloads
Original nursing home datasets
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