Vibrant Life Senior Living Sterns Lodge
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 33 Google reviews
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What this means for your family
While many families report a clean and welcoming environment, the recurring reports of understaffing and neglect in the memory care unit are concerning. We strongly recommend that you visit during off-hours or weekends to observe staffing levels firsthand and ask management specifically about their protocols for protecting resident personal property.
Google Reviews
Google Reviews
33 reviews on Google“Vibrant Life Senior Living Sterns Lodge receives highly polarized feedback, with many families praising the facility for its clean environment and attentive care, while others report significant concerns regarding staffing levels and professional conduct. While some families feel the staff is exceptionally kind and professional, multiple negative reviews highlight issues with neglect, theft of personal items, and staff being disengaged or unavailable.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and helpful administrative leadership
- Warm and attentive care staff
- Engaging environment for residents
Concerns
- Chronic understaffing and staff disengagement (mentioned by 4 reviewers)
- Theft of personal belongings and unexplained injuries (mentioned by 2 reviewers)
- Poor communication and lack of accountability from staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 36 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is quite active in responding to feedback online; how do you use that family input to improve daily operations and communication?
- 2With a smaller community of 46 residents, how do you ensure that staff remain consistently engaged and attentive to each individual's needs throughout the day?
- 3What specific protocols do you have in place to ensure the security of residents' personal belongings and to maintain transparency regarding their physical well-being?
- 4Given the focus on an engaging environment, could you walk me through a typical daily activity schedule and how you tailor these to residents with varying levels of cognitive ability?
- 5Could you explain your current process for medication management and how you keep families informed if there is a change in a resident's health status?
- 6How does your leadership team foster accountability among the care staff to ensure that the high standards of cleanliness and warmth mentioned by many families are maintained consistently?
Personalized based on this facility's data
Key Review Excerpts
“The staff is extremely lazy like to mess around outside while on the clock and have staff sleeping in there cars also have staff sleeping in the break room all while being on the clock”
“They are chronically understaffed. They need to do undercover boss like the tv show! My Mom is there but we give majority of her care daily morning ‘ night.”
“The aides didn't seem to care about the residents. They even became nasty with our family. There were times when the Hospice nurse came that they wouldn't answer the door to let her in because they were too busy playing on their phones.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified serious concerns regarding medication management, including incomplete narcotic logs and unclear administration instructions. Additionally, there have been documented instances of failure to follow emergency protocols following resident falls and gaps in required staff training and health screenings.
Jan 23, 2024Routine
Medication management issues: Narcotic count log was not always signed or completed by staff; Medication Administration Records (MARs) for Residents A, B, and C contained entries marked 'not recorded' without explanation; and prescribed 'as needed' medications (Haloperidol and Lorazepam) lacked sufficient instructions for administration.
The facility's tuberculosis screening binder lacked an annual risk assessment including required details such as the person completing the assessment, date of completion, number of screened individuals, and county TB prevalence.
Incomplete staff training records: Employee #2 lacked training records for personal care and resident rights/responsibilities; Employee #4 lacked training records for reporting requirements, documentation, resident rights/responsibilities, and infectious disease containment.
Jun 5, 2023OtherCleanReport
No deficiencies found during this inspection.
May 31, 2023Complaint
Failure to assure availability of emergency medical care: Resident A experienced two falls, one involving a head injury while on blood thinners, and the facility failed to send the resident to the hospital as required by facility policy.
Apr 5, 2023Complaint
Allegation that staff did not administer medication to Resident A.
Ownership & Operations
Who Operates This Facility
Vibrant Life Senior Living, Oc Temperance LLC
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit vibrantlifeseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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