Hewitt Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 115 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (64%)
Bottom 25% in Texas · Critically understaffed (RN) · Above average staffing · Worst in HMG HEALTHCARE chain · $33,539 in fines
What this means for your family
This facility is an excellent choice for patients focused on intensive physical rehabilitation, as the therapy team is frequently cited as a major strength. However, families must be vigilant regarding hygiene and medication management, as multiple reviewers have reported instances of neglect and errors in these critical areas.
Google Reviews
Google Reviews
115 reviews on Google“Families considering Hewitt Nursing and Rehabilitation will find a facility highly praised for its exceptional rehabilitation therapy and a clean, beautiful, and modern building. While many reviewers highlight a warm, family-like atmosphere and attentive nursing, there are serious, recurring allegations regarding medication errors, hygiene neglect, and inconsistent staffing levels during night shifts.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional rehabilitation and physical therapy results
- Clean, modern, and beautifully maintained facility
- Warm, friendly, and professional nursing staff
- Engaging activities and social programs for residents
Concerns
- Neglect regarding hygiene and incontinence care (mentioned by 3 reviewers)
- Medication management errors and missed doses (mentioned by 3 reviewers)
- Inconsistent communication from staff and management (mentioned by 2 reviewers)
- Staffing shortages and slow response to call lights (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 117 analyzed
How They Respond to Reviews
Responds to positive reviews with high levels of personalization, often using the reviewer's name and referencing specific details about patient progress. Addresses negative reviews with a consistent, professional escalation strategy, providing a direct contact name and phone number.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy results here; can you tell us more about how the rehab program supports a resident's recovery?
- 2The facility looks incredibly clean and modern; how does your team ensure that the high standard of cleanliness is maintained in the resident rooms every day?
- 3How does the nursing team manage medication schedules to ensure every dose is administered accurately and on time?
- 4What specific protocols do you have in place to ensure that call lights are answered promptly, especially during busy shifts?
- 5We noticed the staff is often described as very warm and friendly; how do you foster that kind of culture and ensure consistent communication with families?
- 6Can you describe some of the social programs or daily activities that help residents stay engaged with one another?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department has many success stories of residents that gained their strength and were able to return home.”
“My grandmother stayed here for rehab after a fall, and we had such a great experience. The staff were so kind and took amazing care of her.”
“The staff that works there are amazing and I love them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
3
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 16 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care issues. The most recurring problems involve medication management, care planning and assessments, and infection control. Recent 2024 complaints included serious issues like abuse protection failures and medication errors, though the facility reports correcting each deficiency after citation.
Dec 22, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Apr 17, 2025Routine3
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jul 29, 2024Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 3, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 14, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Federal Penalties
Fine
Jul 29, 2024
$13,887
Fine
May 14, 2024
$6,155
Fine
Feb 25, 2024
$13,497
Ownership & Operations
Who Operates This Facility
Winniestowell Hospital District
for profit
HMG PARK MANOR OF HEWITT, LLC
BENJAMIN P FALLS
Chain Affiliation
Hmg Healthcare
33 facilities nationwide
Chain avg rating: 3.3/5 · Rank 31 of 31 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit hewittrehabilitationandwellness.com
Medicare data downloads
Original nursing home datasets
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