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Nursing HomeMedicaid Investigative

Heritage Ridge Senior Living at Johnstown

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

807 Goucher Street, Johnstown, PA 1590563 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 12 Google reviews

5
4
3
2
1
Heritage Ridge Senior Living at Johnstown Nursing Home in Johnstown, PA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (13 vs median 8.0)

Bottom 25% in PA · Meets national RN staffing standard · Worst in CONTINUUM HEALTHCARE chain · $10,824 in fines

Source: Medicare data

What this means for your family

While some families report successful rehabilitation and kind care, there are serious, recurring reports of neglect, slow response times, and poor communication. If you consider this facility, we strongly recommend conducting unannounced visits and asking specifically about their protocols for call-bell response times and how they manage patient safety during overnight hours.

Google Reviews

Google Reviews

12 reviews on Google
Heritage Ridge Senior Living at Johnstown receives highly polarized feedback, with families either praising the staff as kind and attentive or reporting severe neglect and communication failures. Recurring criticisms focus on slow response times to call bells, poor administrative communication, and safety lapses, while positive reviews highlight successful rehabilitation outcomes and a clean environment.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean8.0ActivitiesN/AMeds2.0Memory5.0Comms2.0ValueN/A

Strengths

  • Successful rehabilitation outcomes
  • Clean and organized facility
  • Helpful administrative staff for admissions

Concerns

  • Slow response times to call bells and patient needs (mentioned by 3 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 2 reviewers)
  • Understaffing leading to neglect or safety incidents (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2341.02017(2)1.02019(2)5.02020(1)2.32023(3)5.02024(4)1.02025(1)

Distribution · 13 analyzed

5
6
4
0
3
0
2
0
1
7

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed the facility has a 4-star staffing rating; could you walk me through how your team manages response times when a resident uses their call bell?
  • 2With 13 recent state violations, what specific changes or quality improvement plans have been implemented to ensure resident safety and care standards?
  • 3I’ve read that your rehabilitation outcomes are quite strong; how do you coordinate the transition from intensive therapy back into daily life at the facility?
  • 4Communication is very important to our family; what is the standard process for updating us on changes in health status or care plans, and who is our primary point of contact?
  • 5Could you describe the daily activity schedule and how you encourage residents to participate in social life to ensure they feel engaged and connected?
  • 6Given the concerns regarding medication management, could you explain the oversight process your nursing team uses to ensure medications are administered accurately and on time?

Personalized based on this facility's data


Key Review Excerpts

Even though they were understaffed at times (it's 2023, we all know), they STILL delivered a GREAT quality of care for her. She received appropriate rehabilitation to bring her home, too.

Rehab patient family member · 2023★★★★★

She got out one night unattended and was found laying in the parking lot bleeding from her head. When they went for assistance no employee's could be found.

Long-term resident's family · 2023☆☆☆☆

Some staff members, nurses,nurse helpers are mean and treat the elderly in a rough way by pushing them down into their beds. When the patient rings their call bell for help, the nurses are in no hurry to assist them.

Visitor · 2017☆☆☆☆
Source: 12 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
3.54hrs
86%
All nurses + aides combined
Staff Turnover
44%
Lower is better (< 30% = good)
RN Turnover
21%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

8

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility76.0%
Worse than Avg
Here
76.0%
US
95.5%
PA
93.5%
Cambria
95.9%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility78.6%
Worse than Avg
Here
78.6%
US
93.4%
PA
87.1%
Cambria
92.3%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility14.6%
Worse than Avg
Here
14.6%
US
5.3%
PA
6.4%
Cambria
5.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility17.9%
Better than Avg
Here
17.9%
US
19.5%
PA
19.9%
Cambria
26.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility10.4%
Better than Avg
Here
10.4%
US
14.4%
PA
17.5%
Cambria
18.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.6%
Better than Avg
Here
4.6%
US
12.1%
PA
8.3%
Cambria
9.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility68.5%
Worse than Avg
Here
68.5%
US
81.8%
PA
69.2%
Cambria
69.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility73.5%
Mixed vs Avgs
Here
73.5%
US
79.8%
PA
68.7%
Cambria
77.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.7%
Worse than Avg
Here
1.7%
US
1.6%
PA
1.4%
Cambria
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

20deficiencies
1penalties
Well above state avg (10.1)
24 complaint-triggered
$10,824 in fines

Heritage Ridge Senior Living has significant concerns with families filing 16 complaints triggering federal inspections across 70 total deficiencies. The most recurring problems involve medication management, food safety and nutrition services, and resident care planning. Recent complaints include serious issues like abuse protection failures and medication errors, with some deficiencies from 2026 still awaiting correction, suggesting persistent operational challenges that may impact resident safety and care quality.

Apr 14, 2026Complaint
8
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0835Potential for harm · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0711Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Jan 14, 2026Routine
11
0605Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0694Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0773Potential for harm · PatternCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Jul 8, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Apr 17, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Feb 12, 2025Routine
20
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jan 23, 2025Complaint
1
0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Federal Penalties

Fine

Aug 5, 2024

$10,824

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Ridge Senior Living at Johnstown

Organization Type

for profit

Chain Affiliation

Chain Name

Continuum Healthcare

Chain Size

13 facilities nationwide

Chain avg rating: 2.4/5 · Rank 10 of 12 (Worst)

Ownership & Management

Owners

Bruckstein, Daniel

Owner (parent company)

Key personnel

Johnstown Pa Propco LLC5% or Greater Mortgage InterestLitman, WarrenOfficer / DirectorDorn, CherylOfficer / DirectorMandelbaum, DanielOfficer / DirectorContinuum Healthcare I INCManager
Source: Medicare provider data

Contact

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Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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