The Villages of Hilltop Heights

An accumulation of approximately 2 inches of snow and ice was observed on the entrance/exit to the personal care home.

Several icicles approximately 3 feet in length were observed hanging from the roof directly above the entrance/exit used by residents.

A staff member engaged in a verbal altercation with a resident and used intimidating language after a resident refused to share food.

Insufficient number of staff certified in First Aid and CPR were present during several shifts in April 2025.

A staff member transporting residents had not completed the required initial new hire direct care staff training.

A resident's medication administration record failed to include the diagnosis or purpose for the prescribed medication.

Resident contracts for residents #1 and #5 did not specify the party responsible for payment.

The commercial kitchen lacked a carbon monoxide detector despite having gas-operated stoves.

The residence did not have a staff training plan developed for the 2024 training year.

Resident contracts for residents #2 and #3 were not signed by the residents.

A resident was subjected to verbal abuse and intimidating gestures by a staff member.

The facility failed to report an allegation of sexual abuse and an incident of verbal abuse to the Pennsylvania Department of Aging in accordance with mandatory reporting laws.

A resident's most recent medical evaluation was outdated, having last been completed on 07/08/2022.

Direct care staff members A and B lacked a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.

A physical altercation between two residents resulted in one resident being hospitalized and another receiving a skin tear and bruising.

The first shift was not staffed adequately to meet the residents' needs based on resident assessments and support plans.

The residence failed to complete an Act 13 form and notify the Area Agency on Aging after a resident was hit and pushed by another resident on 3/10/23.

The residence failed to report an incident involving a resident being hit and pushed to the Department within the required 24-hour timeframe.