Quality Life Services - Westmont
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 18 Google reviews

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What this means for your family
While some families report positive experiences with the personal care team, the recent, severe allegations regarding staff conduct and medical documentation are concerning. We strongly recommend conducting an unannounced visit and speaking directly with current residents' families to verify the consistency of care before making a decision.
Google Reviews
Google Reviews
18 reviews on Google“Reviews for Quality Life Services - Westmont are deeply polarized, with some families praising the personal care staff for their compassion and responsiveness, while others report severe concerns regarding unprofessional behavior and inadequate medical care. Critics have cited incidents of staff mocking residents, poor communication during discharge, and neglect of basic hygiene needs. Prospective families should be aware of these significant inconsistencies in the quality of care provided.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate personal care staff
- Responsive communication for some families
- Effective rehabilitation support for recovery
Concerns
- Unprofessional and rude staff behavior toward residents and families (mentioned by 3 reviewers)
- Poor communication and inaccurate discharge documentation (mentioned by 2 reviewers)
- Inadequate hygiene and sanitation standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent focus on updating facility standards, what specific steps are you taking to ensure high levels of cleanliness and hygiene in resident living areas?
- 2I noticed your team is active in responding to family feedback online; how do you incorporate that family input into your daily care protocols?
- 3With your strong staffing rating, how do you ensure that the personal care team maintains a consistently professional and supportive tone when interacting with residents and their families?
- 4Can you walk me through your process for ensuring discharge documentation is accurate and clearly communicated to families during transitions?
- 5What does a typical weekly activity calendar look like, and how do you encourage residents to participate in social events?
- 6How does your nursing team coordinate with rehabilitation staff to ensure seamless medical care, especially when a resident’s health needs change unexpectedly?
Personalized based on this facility's data
Key Review Excerpts
“The staff in personal care are attentive, caring, compassionate and patient with her care. They have gotten to know her when she’s having a good day, a day when she is not feeling well and when she needs to go to the hospital.”
“The staff at Quality Life has been a big part of that. They were attentive to his needs. He was always clean and fresh and well fed. The staff would keep us informed of his progress and any changes.”
“The staff is completely rude to patients and their families when concerns and needs. I have witnessed, watched and overheard staff making fun of the patients and straight out laughing about them and their families at the nurses station and in the hallways.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies, particularly in care planning, medication management, and food safety, with families filing at least 6 complaint reports that triggered inspections. While most deficiencies show correction dates, the same issues repeatedly appear across multiple surveys from 2023-2025, suggesting ongoing systemic problems with resident assessments, pharmaceutical services, and quality oversight that families should investigate thoroughly during visits.
Mar 12, 2026Routine4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 20, 2025Routine11
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 3, 2024Routine20
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Dec 26, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Oct 12, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 31, 2023Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Quality Life Services - Westmont
for profit
Chain Affiliation
Quality Life Services
10 facilities nationwide
Chain avg rating: 2.6/5 · Rank 7 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit qualitylifeservices.com
Medicare data downloads
Original nursing home datasets
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