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Nursing HomeMedicaid Investigative

Heritage Park Rehabilitation and Skilled Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2806 Real St, East Austin · Austin, TX 78722197 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 48 Google reviews

5
4
3
2
1

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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (26 vs median 8.0)

Below average in Texas · Below recommended RN staffing · Below chain average · $68,371 in fines

Source: Medicare data

What this means for your family

While the physical therapy team is frequently praised, the facility is currently facing severe allegations regarding hygiene, pest issues, and resident safety. If you choose this facility, you must closely monitor room cleanliness and verify that staffing levels are adequate during weekends and overnight shifts.

Google Reviews

Google Reviews

48 reviews on Google
Families should exercise extreme caution when considering Heritage Park, as recent reviews frequently report severe issues with cleanliness, including pests, odors, and unhygienic room conditions. While some long-term residents and rehab patients have praised specific therapists and certain nursing staff for being caring, there are recurring, serious allegations regarding neglect, inadequate staffing, and poor facility maintenance.

Quality Themes

Tap a score for details
Food2.0Staff3.0Clean1.0Activities2.0MedsN/AMemory1.0Comms3.0Value2.0

Strengths

  • Kind and professional physical therapy team
  • Compassionate individual nurses
  • Welcoming attitude from some front-line staff

Concerns

  • Poor facility cleanliness and hygiene (mentioned by 5 reviewers)
  • Inadequate staffing and neglect of patient needs (mentioned by 4 reviewers)
  • Substandard food quality (mentioned by 3 reviewers)
  • Unsafe wandering/elopement of residents (mentioned by 3 reviewers)
  • Facility maintenance and temperature issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'12(2)'15(1)'17(3)'19(4)'21(14)'23(6)'25(14)'26(5)

Distribution · 77 analyzed

5
29
4
7
3
4
2
5
1
32

How They Respond to Reviews

80%response rate
Generic

The owner relies heavily on repetitive, templated scripts that use standardized phrases like 'Our primary focus has always been and continues to be the well-being and satisfaction of our patients.' While they attempt to personalize by using the reviewer's name, they rarely address the specific allegations of neglect, filth, or racism, instead redirecting all conflict to a single email address.

Questions for Your Tour

  • 1I've heard wonderful things about your physical therapy team and nurses; how do you ensure that level of compassion is consistent across all shifts?
  • 2What specific steps are being taken to improve the cleanliness and maintenance of the resident rooms and common areas?
  • 3Could you tell me more about the dining experience, specifically how you are working to improve food quality and nutritional variety?
  • 4How does the facility manage resident safety and monitoring, especially for those who may be prone to wandering?
  • 5What kind of daily activities and social events are planned to keep residents engaged and connected with one another?
  • 6How is communication handled between the nursing staff and family members regarding changes in a resident's medical condition?

Personalized based on this facility's data


Key Review Excerpts

The staff kept us informed of changes in her condition. When we had questions they were quick to reply. And they treated us and our mother with Grace and dignity throughout the pandemic.

Long-term resident's family · 2022★★★★★

PT's are great but seem overworked/overextended, and maybe not supported by owners/admin.

Service provider/Contractor · 2025☆☆☆☆

The staff made my stay a very pleasant experience. They became like family! Thank you for helping me rehab!

Rehab patient · 2019★★★★★
Source: 48 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.45hrs
61%
Registered nurses for medical care
Total Nursing
3.29hrs
80%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
24%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.5%
Better than Avg
Here
0.5%
US
12.1%
TX
2.5%
Travis
2.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
14.4%
TX
16.1%
Travis
22.9%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
15.3%
TX
14.9%
Travis
20.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
TX
98.0%
Travis
92.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
TX
96.9%
Travis
93.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility20.9%
Worse than Avg
Here
20.9%
US
19.4%
TX
14.2%
Travis
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.0%
Better than Avg
Here
99.0%
US
81.8%
TX
89.2%
Travis
79.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.4%
Better than Avg
Here
94.4%
US
79.7%
TX
88.0%
Travis
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility4.5%
Worse than Avg
Here
4.5%
US
1.6%
TX
1.5%
Travis
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
5penalties
Above state avg (9.1)
15 complaint-triggered
$68,371 in fines

Heritage Park has concerning patterns with families filing multiple complaint reports, particularly around recurring accident prevention and safety issues that persist across surveys from 2023 to 2025. The facility shows repeated problems with accident hazards, medication management, pest control, and maintaining safe, clean environments. While most deficiencies show planned corrections, the persistence of safety violations and ongoing family complaints suggest systemic issues that warrant careful consideration before placement.

Feb 20, 2026Routine
7
0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0521Minimal · Widespread

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Oct 14, 2025Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Aug 7, 2025Complaint
3
0584Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jul 15, 2025Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 2, 2025Complaint
1
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Nov 14, 2024Routine
23
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0557Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0912Potential for harm · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0778Potential for harm · IsolatedCorrected

Administration Deficiencies

Help the resident make transportation arrangements to and from radiology services.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0521Minimal · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

Federal Penalties

Fine

Oct 14, 2025

$14,508

Fine

Jul 15, 2025

$9,110

Fine

Nov 8, 2024

$11,749

Fine

Mar 27, 2024

$12,844

Fine

Oct 31, 2023

$7,443

Ownership & Operations

Who Operates This Facility

Owner / Operator

Val Verde County Hospital District

Organization Type

for profit

Management Company

REGENCY IHS OF HERITAGE PARK, LLC

Administrator

RODGER C C BROWN

Chain Affiliation

Chain Name

Wellsential Health

Chain Size

68 facilities nationwide

Chain avg rating: 2.8/5 · Rank 58 of 67

Ownership & Management

Owners

Val Verde County Hospital District

Owner · Organization

100%

Regency Ihs of Heritage Park, LLC

Owner · Organization

Csv Rhea Management Holdco, LLC

Owner (parent company) · Organization

Dwd TX Holdings LLC

Owner (parent company) · Organization

Jack and Nancy Dwyer Workforce Development Center INC

Owner (parent company) · Organization

Reg Hg Opco 1, LLC

Owner (parent company) · Organization

Reg Hg Opco LLC

Owner (parent company) · Organization

Reg Operator Holdco LLC

Owner (parent company) · Organization

Regency Integrated Health Services LLC

Owner (parent company) · Organization

Regency Texas Holdings LLC

Owner (parent company) · Organization

Key personnel

Baird, DanielManaging Control - Governing BodyClapp, BarbaraManaging Control - Governing BodyCortese, DarenManaging Control - Governing BodyDiaz, CrisManaging Control - Governing BodyGibson, PatriciaManaging Control - Governing Body
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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