Heritage Manor of Houma
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 154 Google reviews
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What this means for your family
Heritage Manor of Houma is highly regarded for its clean environment and professional, friendly staff, making it a strong candidate for many families. However, because of isolated reports regarding hygiene and billing disputes, we recommend that you tour the facility personally and ask for a clear, written explanation of their billing and refund policies before admission.
Google Reviews
Google Reviews
154 reviews on Google“Heritage Manor of Houma is widely praised for its clean, modern facility and friendly, welcoming staff. While the vast majority of reviews are highly positive, citing excellent care and professional communication, there are isolated reports of concerns regarding hygiene and responsiveness to patient needs. Families should feel confident in the facility's environment but remain proactive in monitoring their loved one's daily care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained, and modern facility
- Friendly and professional staff
- Responsive admissions and administrative team
- Welcoming atmosphere for visitors and volunteers
Concerns
- Inconsistent attention to hygiene and call lights (mentioned by 2 reviewers)
- Billing and refund disputes after discharge (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 129 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very high response rate to online feedback; how does that culture of communication translate to keeping families updated on their loved one's daily care?
- 2With a 120-resident capacity, what specific protocols do you have in place to ensure that call lights are answered promptly and that personal hygiene needs are met consistently?
- 3Given the recent staffing ratings, could you walk me through how you manage shift handovers to ensure continuity of care for residents?
- 4I see the facility is praised for its welcoming atmosphere; what kind of daily social activities or engagement programs are available to help new residents feel at home?
- 5In the event of a medical emergency, what is your process for stabilizing a resident and coordinating with local hospitals in the Houma area?
- 6To help us plan ahead, could you explain the billing process and your policy regarding final statements to ensure there is full transparency after a discharge?
Personalized based on this facility's data
Key Review Excerpts
“The only suggestion is to inform all aids and nurses to walk into a patience’s room with the biggest smile you can put on. These people are frightened and never wanted to be in this predicament.”
“I live in Texas and have to trust my Mom is in good hands. I have no concerns. Extremely clean. So far she likes it. Easy to communicate with everyone. Very compassionate people!”
“It’s very clean and well staffed. My wife & II had the chance to visit with the nicest social worker about a few concerns- all of which were very well received & professionally addressed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
2
measures
13
measures
2
measures
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Manor of Houma has recurring deficiencies across three annual surveys, with families filing complaint reports in 2023. The facility shows persistent problems with food safety and dietary services, quality of care, and infection control, appearing in multiple surveys. While all deficiencies have reported correction dates, the pattern of repeat violations in key care areas suggests ongoing challenges with maintaining consistent standards.
Jul 31, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 18, 2024Routine9
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Aug 31, 2023Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 31, 2023Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Heritage Manor of Houma
for profit
Chain Affiliation
The Beebe Family
49 facilities nationwide
Chain avg rating: 2.6/5 · Rank 18 of 48
Ownership & Management
Owners
Act Investments, LLC
Owner · Organization
Medico LLC
Owner · Organization
David & Felicia Stallard Child Tr
Owner (parent company) · Organization
Elton Glynn Beebe Jr. & Nancy Doty Beebe Irrv Tr Ua
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit heritagemanorhouma.com
Medicare data downloads
Original nursing home datasets
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