Terrebonne General Med Ctr Snf
Strong Medicare quality ratings; families often praise exceptionally clean and well-maintained facility. Still worth an in-person visit.
based on 118 Google reviews
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What this means for your family
The Oaks of Houma is highly regarded for its clean environment and friendly, professional staff, making it a strong choice for many families. However, given the serious concerns raised in past reviews regarding medical oversight and responsiveness, we recommend that families maintain active involvement in their loved one's care plan and communicate regularly with the nursing leadership to ensure specific medical needs are met.
Google Reviews
Google Reviews
118 reviews on Google“The Oaks of Houma is consistently praised by families for its cleanliness, welcoming atmosphere, and friendly, attentive staff. While the vast majority of reviews are highly positive, a few critical reports from past years mention concerns regarding patient care, specifically regarding responsiveness and medical oversight. Families considering this facility should feel confident in the environment's upkeep and staff demeanor, but should remain proactive in monitoring their loved one's specific medical needs.”
Quality Themes
Tap a score for detailsStrengths
- Exceptionally clean and well-maintained facility
- Friendly, welcoming, and professional staff
- Responsive and helpful administrative team
- Engaging activities and community atmosphere
Concerns
- Inconsistent responsiveness to patient needs and call lights (mentioned by 2 reviewers)
- Concerns regarding medical oversight and wound care management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 157 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to continuously improve the resident experience?
- 2Given that you maintain such a high standard for cleanliness and facility upkeep, what specific protocols do you have in place to ensure that level of care extends to consistent monitoring of resident call lights?
- 3With the facility's strong focus on community and engagement, could you walk me through a typical day of activities and how you tailor them to residents with different interests?
- 4I see that medication management is an area you are working to refine; what oversight processes do you currently have in place to ensure accuracy and safety for residents?
- 5Since medical oversight is a priority for my family, could you explain how your nursing team coordinates with primary care physicians to manage complex needs like wound care?
- 6With your high CMS ratings, how does your leadership team proactively address and resolve any minor deficiencies that may arise during state inspections?
Personalized based on this facility's data
Key Review Excerpts
“The Director took the time to come out of his office and say hello to check in about our dad (who looked great and happy today) , and everyone has been very responsive.”
“My mother has been there for 8 years and it is the BEST nursing home! Other than a few personality issues, my mother has received the best care!”
“The Oaks is by far the best nursing home that I have ever dealt with and I have dealt with numerous. The staff is loving and caring. They treat the residents like family.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Terrebonne General has 8 deficiencies across two recent surveys, with all issues reportedly corrected by the facility. The most recurring problems involve staff training gaps (particularly around abuse prevention and dementia care) and resident rights violations. Other deficiencies included infection control, medication labeling, and administrative policies. While no complaints triggered these findings, families should verify current training standards and resident communication policies during visits.
Feb 11, 2026Routine2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2025Routine3
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Verify that a nurse aide has been trained; and if they haven't worked as a nurse aide for 2 years, receive retraining.
Administration Deficiencies
Provide behavior health training consistent with the requirements and as determined by a facility assessment.
Feb 15, 2024Routine5
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Terrebonne General Med Ctr Snf
nonprofit
Ownership & Management
Owners
Terrebonne Parish Hospital Service District #1
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit oaksofhouma.com
Medicare data downloads
Original nursing home datasets
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