Nursing HomeMedicaid Top Rated

Chateau Terrebonne Health Care Center

Strong Medicare quality ratings; families often praise long-term resident satisfaction. Still worth an in-person visit.

1386 West Tunnel Blvd., Houma, LA 70360|197 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

2.8/5

based on 24 Google reviews

(985) 872-4553 Directions Website

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What this means for your family

While some long-term residents report positive experiences, the facility faces consistent reports of poor communication and hygiene standards. Before choosing this facility, we strongly recommend conducting an unannounced visit to observe the cleanliness of the halls and the responsiveness of the staff during off-peak hours.

Google Reviews

24 reviews on Google

“Chateau Terrebonne Health Care Center receives highly polarized feedback, with long-term residents reporting satisfaction while family members frequently express deep frustration. Common criticisms focus on poor communication, staff unprofessionalism, and concerns regarding hygiene and neglect. While some reviewers praise the facility's care, the recurring reports of unresponsive staff and cleanliness issues suggest significant inconsistency in service quality.”

Quality Themes

Tap a score for details

Strengths

Long-term resident satisfaction
Helpful and knowledgeable staff members
Professional care for some residents

Concerns

Unprofessional or rude staff behavior (mentioned by 7 reviewers)
Poor communication and difficulty reaching staff (mentioned by 4 reviewers)
Facility cleanliness and hygiene issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 26 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1With a 5-star CMS rating for health inspections, how does your team maintain that level of clinical excellence while managing the current staffing levels?
2I’ve read some mixed feedback regarding communication; what is the best way for family members to get timely updates on their loved one’s daily status?
3Given that some families have expressed concerns about the facility's environment, could you walk me through your current daily cleaning protocols and how you ensure high hygiene standards?
4Since staffing quality is a top priority for us, what kind of ongoing training or professional development do you provide to ensure staff members remain patient and attentive with residents?
5How do you ensure that residents in memory care receive consistent, personalized engagement throughout the day to keep them active and comfortable?
6In the event of a medical emergency, what is your specific protocol for notifying family members and coordinating with local hospitals?

Personalized based on this facility's data

Key Review Excerpts

“I have been a resident here for over 13 years. I love it here. I have my special friends. I have a lot of great friends.”

Long-term resident · 2025★★★★★

“The interaction escalated unnecessarily, I was hung up on, which caused distress to us as the family members who were advocating for patient care.”

Family member · 2025★☆☆☆☆

“As you walk the halls of this place, the filthier it gets. It is gross and dirty and smells horrible.”

Memory care family member · 2025★☆☆☆☆

Source: 24 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.23hrs

31%

Registered nurses for medical care

Total Nursing

3.39hrs

83%

All nurses + aides combined

Staff Turnover

29%

Lower is better (< 30% = good)

RN Turnover

11%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility12.9%

Worse than Avg

Here

12.9%

12.1%

2.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility8.7%

Better than Avg

Here

8.7%

19.4%

16.5%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility26.2%

Worse than Avg

Here

26.2%

15.5%

22.8%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.3%

Better than Avg

Here

10.3%

15.3%

20.1%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility27.6%

Worse than Avg

Here

27.6%

19.5%

23.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

92.8%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

81.8%

84.8%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility93.0%

Better than Avg

Here

93.0%

79.8%

76.2%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility4.9%

Worse than Avg

Here

4.9%

1.6%

3.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

4deficiencies

Well below state avg (8.3)

1 complaint-triggered

$28,805 in fines

This facility shows ongoing challenges with medication self-administration policies (cited twice in recent surveys) and care planning, alongside issues with resident rights documentation and treatment protocols. One family complaint triggered a deficiency regarding meal planning. While all violations have correction dates, the recurring medication policy issues and spread of deficiencies across multiple care areas suggest families should inquire about recent improvements during visits.

May 20, 2025Routine4 findings

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 9, 2024Routine2 findings

0554Potential for harm · PatternCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 26, 2023Complaint1 finding

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

Jun 13, 2023Routine4 findings

0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Chateau Terrebonne Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Priority Management

Chain Size

38 facilities nationwide

Chain avg rating: 2.7/5 · Rank 3 of 38 (Best)

Ownership & Management

Owners

Quality Home Group, LLC

Owner · Organization

100%

Alb Multigenerational Family Trust