Heritage Health Care & Rehab INC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While some families report excellent, compassionate care from specific staff members, there are serious concerns regarding infection control and responsiveness to patient needs. We strongly recommend that you tour the facility and ask specific questions about their current infection prevention protocols and staffing ratios during off-peak hours.
Google Reviews
Google Reviews
14 reviews on Google“Heritage Health Care & Rehab Inc receives polarized feedback, with some families praising individual staff members for their compassion and dignity-focused care, while others report severe failures in infection control and basic hygiene. While long-term and hospice families often highlight personal connections with staff, critical reviews point to significant issues regarding patient neglect and safety protocols.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated individual staff members
- Focus on maintaining patient dignity
- Effective rehabilitation and nursing care for some residents
Concerns
- Poor infection control and safety protocols (mentioned by 2 reviewers)
- Neglect and slow response times for basic needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 216 residents, could you walk me through how your team ensures consistent communication with families regarding daily care updates?
- 2I noticed that medication management is a key focus area for your team; what specific protocols are in place to ensure accuracy and timely administration for residents?
- 3With the recent feedback regarding infection control and safety, what new measures or training programs have you implemented to maintain a clean and secure environment?
- 4How do you balance the busy nature of a 216-bed facility with the need for prompt, personalized attention when a resident requests assistance with basic daily needs?
- 5Many families have highlighted the compassion of your individual staff members; how do you foster that culture of dignity and care across your entire nursing team?
- 6What does a typical daily activity schedule look like for residents who are looking to stay active and engaged within the community?
Personalized based on this facility's data
Key Review Excerpts
“Tiffany treated my mother just as she was her mother and I know that my mother war kept comfortable, dry and clean and above all she still had her dignity intact.”
“The facility might be a bit worn, but don’t let that fool you. Your loved one will receive top notch care there.”
“Heritage required my 82 yr old Mother to test negative for covid before approving her admission. Day 2 of her stay, a friend told her the facility was filled with covid positive patients. They never alerted us, allowed staff to enter her room unmasked, give her meds with bare hands.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a pattern of recurring fire safety and building maintenance issues across all three surveys, with repeated deficiencies in smoke barriers, fire doors, and electrical systems that required correction each time. The facility also had problems with care planning and quality of care that persisted across multiple inspections. While all 21 deficiencies were eventually corrected, the repeated nature of safety violations suggests ongoing challenges with maintaining compliance standards.
Jan 27, 2022Routine8
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure precautions for handling oxygen cylinders and equipment are correctly followed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
May 16, 2019Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
May 24, 2018Routine4
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Heritage Health Care & Rehab INC
for profit
Ownership & Management
Owners
Jackson, Benjamin
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit heritagehealthcareandrehab.com
Medicare data downloads
Original nursing home datasets
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