Nursing HomeMedicaid

Aspire Physical Recovery Center of West Alabama

Strong Medicare quality ratings; families often praise effective, goal-oriented physical therapy team. Still worth an in-person visit.

2400 Hospital Drive, Northport, AL 35476|75 beds|Licensed & Active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 211 Google reviews

(205) 330-8412 Directions Website

Street View

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What this means for your family

This facility offers a strong physical therapy program that has helped many residents regain mobility. However, families should be aware of recurring reports regarding slow response times and inconsistent care. We strongly recommend visiting in person and asking specifically how the facility ensures timely assistance for residents who cannot call for help independently.

Google Reviews

211 reviews on Google

“ASPIRE Physical Recovery Center of West Alabama receives highly polarized feedback, with many families praising the facility for its clean environment and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding neglect, including slow response times to call buttons, poor communication, and inadequate assistance with basic hygiene and feeding. While some staff members are frequently highlighted for their kindness and professionalism, others are described as dismissive or unengaged.”

Quality Themes

Tap a score for details

Strengths

Effective, goal-oriented physical therapy team
Clean, modern, and well-maintained facility
Helpful and attentive admissions and administrative staff
Compassionate individual staff members

Concerns

Slow or non-existent response to call buttons (mentioned by 9 reviewers)
Neglect regarding basic hygiene, feeding, and changing linens (mentioned by 8 reviewers)
Unprofessional, rude, or dismissive staff behavior (mentioned by 7 reviewers)
Poor communication and lack of follow-through from management (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 202 analyzed

151

⚡17 reviews posted between Mar 14, 2023 – Mar 17, 2023 · 17 were 5-star

⚡14 reviews posted between Jan 13, 2026 – Jan 16, 2026 · 14 were 5-star

⚡13 reviews posted between Jun 8, 2022 – Jun 10, 2022 · 13 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed your team is very active in responding to online feedback; how do you use that resident and family input to improve daily operations?
2Since physical recovery is a core strength here, how do you ensure that the same level of focus and attentiveness is applied to daily assistance tasks like hygiene and room care?
3What is your current protocol for ensuring call buttons are answered promptly, and how do you monitor response times for residents who need immediate help?
4Given that communication is a top priority for families, what is the best way for us to stay in the loop regarding our loved one's care plan and medication updates?
5What does a typical day look like for residents outside of their therapy sessions, and how do you encourage social engagement within the facility?
6How does your nursing team coordinate with the therapy staff to ensure that medical needs and medication management are seamlessly integrated into the recovery process?

Personalized based on this facility's data

Key Review Excerpts

“The only rehab I will go to. Staff was friendly and helpful. Clean with mini fridge and own shower in room.”

Rehab patient · 2025★☆☆☆☆

“Ten days into her stay, they were still leaving the call button, food, and walker across the room. She was recovering from hip surgery…she couldn’t freely walk to go get those things. They didn’t seem to care.”

Granddaughter of resident · 2024★★☆☆☆

“My dad is at Aspire now for rehab after a heart attack and heart surgery. I hope I can get him out of this awful place. We have had to bathe him and bring towels and rags from home. Beg for clean sheets to put on his bed that we make up ourselves.”

Daughter of resident · 2024★☆☆☆☆

Source: 211 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.89hrs

Registered nurses for medical care

Total Nursing

4.40hrs

All nurses + aides combined

Staff Turnover

64%

Lower is better (< 30% = good)

RN Turnover

65%

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility41.8%

Worse than Avg

Here

41.8%

19.5%

24.7%

Tuscaloosa

29.8%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility6.8%

Better than Avg

Here

6.8%

19.4%

13.3%

Tuscaloosa

10.3%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

91.7%

Tuscaloosa

89.3%

😔

Residents with depression symptoms

↓ Lower is better

This Facility3.4%

Mixed vs Avgs

Here

3.4%

12.1%

1.4%

Tuscaloosa

0.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility21.0%

Mixed vs Avgs

Here

21.0%

15.5%

21.4%

Tuscaloosa

17.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility10.2%

Better than Avg

Here

10.2%

15.3%

13.3%

Tuscaloosa

15.7%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.7%

Better than Avg

Here

98.7%

81.8%

84.8%

Tuscaloosa

88.0%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility91.0%

Better than Avg

Here

91.0%

79.8%

80.3%

Tuscaloosa

85.4%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

2.0%

Tuscaloosa

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies

Well below state avg (3.9)

Clean record — no deficiencies

This facility shows a manageable deficiency record with 8 violations across two surveys in 2018-2019, all corrected by the provider. The most recent issues in 2019 involved food safety and waste disposal, care planning, respiratory care, and staff training supervision. Earlier deficiencies included cooking facility safety, medical gas storage, and resident access to survey information. All problems appear resolved with no recurring patterns between surveys.

Jul 11, 2019Routine5 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

Jun 7, 2018Routine3 findings

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Aspire Physical Recovery Center of West Alabama

Organization Type

for profit

Chain Affiliation

Chain Name

Nhs Management

Chain Size

43 facilities nationwide

Chain avg rating: 2.8/5 · Rank 7 of 43

Ownership & Management

Owners

West Alabama Health Properties LLC

Owner · Organization

100%

Dch Holdings, INC.