Glen Haven Health and Rehabilitation, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 55 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (5 vs median 3.0)
- High RN turnover (52%)
Bottom 25% in AL · Below recommended RN staffing · Above average staffing · Worst in NHS MANAGEMENT chain · $81,335 in fines
What this means for your family
While recent reviews highlight a very strong admissions and therapy team, the facility has a history of serious, critical complaints regarding medical communication and sanitation. We strongly recommend that you conduct an unannounced visit to inspect room cleanliness and ask the administration specifically about their protocols for notifying families during medical changes.
Google Reviews
Google Reviews
55 reviews on Google“Glen Haven Health and Rehabilitation receives highly polarized feedback, with many families praising the admissions team and therapy staff for their professionalism and support during difficult transitions. However, there are serious, recurring allegations regarding neglect, poor hygiene, and inadequate communication during medical emergencies that prospective families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Professional and supportive therapy team
- Helpful and empathetic admissions coordinators
- Responsive nursing staff for some residents
- Clean and well-organized facility environment
Concerns
- Neglect and failure to communicate medical status/emergencies (mentioned by 4 reviewers)
- Unsanitary conditions including pests (mentioned by 2 reviewers)
- Rude or dismissive staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the admissions team is very responsive to inquiries; how do you ensure that the transition from hospital to here is smooth and that all medical details are communicated clearly to the nursing staff?
- 2What specific protocols do you have in place to ensure that family members are updated immediately if there is a change in a resident's medical status or an emergency occurs?
- 3How does the facility manage daily cleaning and maintenance schedules to ensure all resident areas and common spaces remain consistently clean and comfortable?
- 4The therapy team has received great feedback; could you tell us more about how the therapists work with residents to meet their specific rehabilitation goals?
- 5What kind of daily activities or social outings are planned to keep residents engaged and connected with one another?
- 6Since the nursing staff is noted for being quite responsive, how do you support your team to maintain that high level of care and attentiveness during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“With 40 years experience in nursing home pharmacy, I can say I was overwhelmed with the care, patience, and concern we received at Glen Haven after my wife’s dementia had us considering hospice.”
“The facility is clean, well-maintained, and thoughtfully organized, making it feel more like a home than a healthcare center.”
“My grandfather is dying quicker thanks to this rehab center. I'm warning anyone who wants to recomend this place to you or your loved ones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints in 2023 that triggered inspection findings about resident care quality, nursing competency, and care planning. Glen Haven shows persistent issues with fire safety systems (sprinkler maintenance, alarms) and food safety that have recurred across multiple years from 2018-2023. While all deficiencies have correction dates, the pattern of recurring safety violations suggests ongoing operational challenges families should investigate during visits.
Jul 26, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Jul 26, 2023Complaint6
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Oct 24, 2019Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Oct 11, 2018Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Federal Penalties
Fine
Jul 26, 2023
$81,335
Ownership & Operations
Who Operates This Facility
Glen Haven Health and Rehabilitation, LLC
for profit
Chain Affiliation
Nhs Management
43 facilities nationwide
Chain avg rating: 2.8/5 · Rank 39 of 43 (Worst)
Ownership & Management
Owners
Nhs Operations LLC
Owner · Organization
James Norman Estes Jr Tr
Owner (parent company) · Organization
Jennifer Lee Estes Tr 031093
Owner (parent company) · Organization
Estes, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit glenhavenhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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