Carrollton Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 121 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Above-median deficiencies (13 vs median 8.0)
- High staff turnover (60%)
Above average in Texas · Meets national RN staffing standard · $19,185 in fines
What this means for your family
This facility is an excellent choice for families prioritizing compassionate nursing and high-quality rehabilitation therapy. However, you should proactively inquire about the consistency of meal quality and ensure there is a clear plan for monitoring call lights during evening and weekend shifts.
Google Reviews
Google Reviews
121 reviews on Google“Families considering Carrollton Health and Rehabilitation Center will find a facility widely praised for its exceptionally kind, professional, and attentive nursing and therapy staff. While many reviewers highlight the cleanliness and welcoming atmosphere, some concerns have been raised regarding food quality and occasional issues with responsiveness to call lights during certain shifts.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and well-maintained facility
- Excellent rehabilitation and therapy services
- Professional and communicative administration
Concerns
- Inconsistent food quality and nutrition (mentioned by 2 reviewers)
- Slow response times to call lights (mentioned by 2 reviewers)
- Facility maintenance issues (leaks/temperature) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 125 analyzed
How They Respond to Reviews
The owner provides personalized responses to most reviews, often addressing specific staff members or details mentioned by the reviewer. For negative feedback, they primarily use a strategy of inviting the reviewer to a private phone conversation to discuss concerns.
Questions for Your Tour
- 1I noticed how much the administration values feedback from the community; how do you typically incorporate family suggestions into the facility's daily operations?
- 2What steps are being taken to ensure the dining experience, specifically the nutritional variety and food quality, meets the needs of all residents?
- 3How does the nursing team manage call light response times to ensure residents feel supported and attended to promptly, especially during busy shifts?
- 4Could you tell me more about the recent maintenance updates being made to the facility, specifically regarding climate control and room upkeep?
- 5What does a typical day of social activities and engagement look like for the residents here?
- 6In the event of a medical emergency after hours, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff and nurses are always friendly, attentive, and genuinely caring. A big shoutout to the administrator, Shanaya, as well, who is incredibly accommodating, professional, and always willing to help with anything we need.”
“My mum had a stroke and did therapy with Ms. Ella, who was the most helpful, patient, loving person I met. She encouraged, she made jokes, she improved my mums confidence, all while treating my mum with the greatest respect.”
“The staff really cares for the residents. It is the cleanest skilled facility I have ever visited.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 18 complaints about this facility, triggering multiple investigations with recurring issues in medication management, accident prevention, and infection control. The most concerning pattern is repeated problems with accident hazards and medication errors that continue to resurface across surveys. Recent inspections from 2024-2026 show some deficiencies remain uncorrected, while most older issues have been addressed with correction plans.
Mar 26, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 5, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 30, 2026Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Dec 1, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 20, 2025Complaint4
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 6, 2025Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Federal Penalties
Fine
Jan 14, 2025
$10,358
Fine
Mar 20, 2024
$8,827
Ownership & Operations
Who Operates This Facility
Eastland Memorial Hospital District
for profit
CARROLLTON HEIGHTS HEALTHCARE INC
SHANAYA MUSANI
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 2.9/5 · Rank 29 of 84
Ownership & Management
Owners
Eastland Memorial Hospital District
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit carrolltonhealth.com
Medicare data downloads
Original nursing home datasets
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