Heritage Court Post Acute of Scottsdale
Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.
based on 222 Google reviews

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What this means for your family
While the facility is physically clean and offers private rooms, the recurring reports of severe neglect and delayed response times are critical red flags. If you choose this facility, we strongly recommend visiting during off-hours and weekends to verify staffing levels, and ensuring you have a clear plan for managing your loved one's medication independently if possible.
Google Reviews
Google Reviews
222 reviews on Google“Heritage Court Post Acute of Scottsdale receives highly polarized reviews, with many families praising the facility for its clean environment and dedicated therapy team, while others report severe neglect and communication failures. A recurring theme in negative reviews is significant understaffing, particularly on night shifts, leading to long wait times for call lights and basic hygiene needs. Families should be aware that while some patients have successful rehabilitation experiences, others have reported critical lapses in medication management and patient safety.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy programs
- Clean and well-maintained facility environment
- Private rooms with private bathrooms
- Some highly attentive and compassionate individual staff members
Concerns
- Significant understaffing leading to long response times for call lights (mentioned by 14 reviewers)
- Hygiene neglect, specifically leaving patients in soiled diapers for extended periods (mentioned by 7 reviewers)
- Medication management errors and significant delays in administering pain relief (mentioned by 6 reviewers)
- Poor communication and difficulty reaching staff via phone (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for ensuring timely responses to call lights, especially during evening and weekend shifts?
- 2Could you walk me through the process for medication administration and how you ensure accuracy and timely delivery for residents who require pain management?
- 3What specific steps are in place to ensure consistent hygiene and comfort for residents who require assistance with daily personal care?
- 4I noticed the facility has a 5-star rating for therapy; how do you integrate those physical and occupational therapy programs into the daily routines of residents?
- 5What is the best way for family members to stay updated on their loved one's care, and how do you handle communication when we have questions or concerns?
- 6What does a typical day look like for a resident here in terms of social engagement and activities outside of their clinical care?
Personalized based on this facility's data
Key Review Excerpts
“My 85 year old mother fell last week and broke her pelvis and arm. She was transfered to Heritage Count of Scottsdale for rehab... After not being given her pain medicine for FOUR EXTRA hours, my mom called me sobbing at 2:00 am in desperate pain, unable to move, soaked in urine.”
“My amazing mom came for rehab-to get stronger. She declined all 4 days she was there-alarmed at her neglect and decline we took her home. Mom passed away 4 days after. She was placed by the nurses station so she get extra attention-when she pushed her button it would sometimes take 45 minutes for someone to come.”
“Heritage Court is much better than being at home with a daily routine of 5 IV drips required by a surprise skin infection after my husband’s total knee replacement... When we realized the medication list from the hospital was incomplete, the staff was very transparent with the information they had received. All was corrected to our satisfaction.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 6 violations across multiple surveys, including serious issues with abuse/neglect reporting and resident protection. The most recurring problems involve quality of care and safety, resident rights and dignity, and abuse prevention protocols. While all deficiencies show correction dates, the pattern of family complaints and repeated issues with fundamental resident protection and care quality should prompt careful consideration during any visit.
Sep 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 18, 2025Routine5
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Feb 26, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Dec 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 17, 2023Routine5
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 17, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 30, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Mar 2, 2026ComplaintCleanReport
The state complaint survey was conducted on March 2, 2026, through March 2, 2026, of the following complaint #s 00159393, 00159335. There were no deficiencies cited.
Oct 31, 2025ComplaintCleanReport
Investigation of the following complaints were conducted on October 31, 2025 during Complaint Survey ID 1DA6BA: 00149196, 00148382, 00148402. There were no deficiencies cited.
Apr 21, 2025Complaint
Violation cited
Violation cited
Apr 15, 2025Complaint
The State compliance survey was conducted on April 15, 2025 thorough April 18, 2025, in conjunction with the investigation of complaints #AZ00178829, AZ00181788, AZ00186973, AZ00187041, AZ00187042, AZ00188142, AZ00188403, AZ00188840, AZ00189211, AZ00189207, 00126380, 00127047, 00127153 , 00215365, AZ00189091, AZ00188375, AZ00188104, AZ00186908, AZ00186264, AZ00183119, AZ00182562. The following deficiencies were cited:
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Apr 15, 2025ComplaintCleanReport
The Risk-Based complaint survey was conducted on April 15, 2025 through April 17, 2025, for the investigation of intake # AZ00155343, AZ00156953, AZ00164634, AZ00164638, AZ00166795, AZ00172321, AZ00177662, AZ00178336, AZ00178853, AZ00178964, AZ00181992, AZ00182344, AZ00183000. There were no deficiencies cited.
Feb 24, 2025Complaint
Complaints investigated on February 24, 2025
Violation cited
Violation cited
Violation cited
Dec 31, 2024Complaint
A complaint survey was conducted on December 31, 2024 for the investigation of intake # AZ00220735 and AZ00220669. There were deficiencies cited.
Based on clinical record review, staff interviews, and review of facility policies and procedures, the facility failed to ensure adequate supervision was provided to one resident (#1) to prevent elopement. Findings included: Resident #1 was admitted to the facility on December 11, 2024 with diagnosis of encephalopathy, dementia, and alzheimer's Disease. A review of record titled LN-Elopement/Wandering Evaluation-V2 dated December 11, 2024 revealed a score of 10.0 indicating resident is high risk. A review of care plan initiated on December 11, 2024 revealed resident at risk for impaired cognitive function/dementia or impaired thought processes related to new environment. The interventions with a revision date of December 30, 2024 included to administer medication as ordered, identify self at each interaction, face when speaking and make eye contact, reduce any distractions- turn off TV, radio, close door etc., use simple, directive sentences, provide with necessary cues- stop and return if agitated, and keep routine consistent and try to provide consistent care givers as much as possible in order to decrease confusion A review of care plan initiated on December 12, 2024 revealed Elopement risk/wanderer related to dementia. The goal included that safety will be maintained through the review date. The interventions with a revised date of December 16, 2024 included 1:1 supervision, document wandering behavior and attempted diversional interventions, identify pattern of wandering: Is wandering purposeful, aimless, or escapist? Is resident looking for something? Does it indicate the need for more exercise? Intervene as appropriate and provide structured activities: toileting, walking inside and outside, provide structured activities: toileting, walking inside and outside, reorientation strategies including signs, pictures and memory boxes. A review of record titled POC Response History Task: Behavior Symptoms dated December 15, 2024 at 15:12 revealed a check mark for wandering. Review of record dated December 15, 2024 revealed "At approximately 1915 it was noted that patient was no longer in her room. Staff conducted a room to room search and searched area around the building. Police were notified at approximately 1930 and a search was initiated. Police found the patient on the corner of Osborn and Miller street and returned her to facility. A head to toe assessment was performed and no injuries were noted". Staff notified the provider and family member, care plan updated and one on one supervision was initiated. Review of MDS (Minimum Data Set) assessment dated December 16, 2024 revealed a Brief Interview for Mental Status (BIMS) score of 3.0 indicating severely impaired cognition, resident has inattention and disorganized thinking behavior continuously present, does not fluctuate, has wandering behavior occured 1 to 3 days, and has an active diagnosis of Anemia, Hypertension, Alzheimer's Disease, and Non-Alzheimer's Dementia. Review of facility docu
Ownership & Operations
Who Operates This Facility
Heritage Court Post Acute of Scottsdale
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 14 of 328 (Best)
Ownership & Management
Owners
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
222 reviews from families & visitors
Official Website
Visit scottsdaleheritagecourt.com
Medicare data downloads
Original nursing home datasets
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