See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid Top Rated

Heritage Court Post Acute of Scottsdale

Strong Medicare quality ratings; families often praise effective physical and occupational therapy programs. Still worth an in-person visit.

3339 North Drinkwater Boulevard, South Scottsdale · Scottsdale, AZ 85251108 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 222 Google reviews

5
4
3
2
1
Heritage Court Post Acute of Scottsdale Nursing Home in Scottsdale, AZ — Street View
Street View

Watch Heritage Court Post Acute of Scottsdale

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

While the facility is physically clean and offers private rooms, the recurring reports of severe neglect and delayed response times are critical red flags. If you choose this facility, we strongly recommend visiting during off-hours and weekends to verify staffing levels, and ensuring you have a clear plan for managing your loved one's medication independently if possible.

Google Reviews

Google Reviews

222 reviews on Google
Heritage Court Post Acute of Scottsdale receives highly polarized reviews, with many families praising the facility for its clean environment and dedicated therapy team, while others report severe neglect and communication failures. A recurring theme in negative reviews is significant understaffing, particularly on night shifts, leading to long wait times for call lights and basic hygiene needs. Families should be aware that while some patients have successful rehabilitation experiences, others have reported critical lapses in medication management and patient safety.

Quality Themes

Tap a score for details
Food3.0Staff5.0Clean8.0ActivitiesN/AMeds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective physical and occupational therapy programs
  • Clean and well-maintained facility environment
  • Private rooms with private bathrooms
  • Some highly attentive and compassionate individual staff members

Concerns

  • Significant understaffing leading to long response times for call lights (mentioned by 14 reviewers)
  • Hygiene neglect, specifically leaving patients in soiled diapers for extended periods (mentioned by 7 reviewers)
  • Medication management errors and significant delays in administering pain relief (mentioned by 6 reviewers)
  • Poor communication and difficulty reaching staff via phone (mentioned by 5 reviewers)

Rating Trends

Tap a year to see what changed

234'18(9)'20(2)'22(22)'24(80)'26(10)

Distribution · 207 analyzed

5
156
4
6
3
1
2
6
1
38
32 reviews posted between Oct 30, 2024Nov 1, 2024 · 32 were 5-star
15 reviews posted between Jun 9, 2024Jun 14, 2024 · 15 were 5-star
11 reviews posted between Mar 25, 2025Mar 26, 2025 · 10 were 5-star

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the current staffing levels, what is your facility's protocol for ensuring timely responses to call lights, especially during evening and weekend shifts?
  • 2Could you walk me through the process for medication administration and how you ensure accuracy and timely delivery for residents who require pain management?
  • 3What specific steps are in place to ensure consistent hygiene and comfort for residents who require assistance with daily personal care?
  • 4I noticed the facility has a 5-star rating for therapy; how do you integrate those physical and occupational therapy programs into the daily routines of residents?
  • 5What is the best way for family members to stay updated on their loved one's care, and how do you handle communication when we have questions or concerns?
  • 6What does a typical day look like for a resident here in terms of social engagement and activities outside of their clinical care?

Personalized based on this facility's data


Key Review Excerpts

My 85 year old mother fell last week and broke her pelvis and arm. She was transfered to Heritage Count of Scottsdale for rehab... After not being given her pain medicine for FOUR EXTRA hours, my mom called me sobbing at 2:00 am in desperate pain, unable to move, soaked in urine.

Rehab patient's family · 2021☆☆☆☆

My amazing mom came for rehab-to get stronger. She declined all 4 days she was there-alarmed at her neglect and decline we took her home. Mom passed away 4 days after. She was placed by the nurses station so she get extra attention-when she pushed her button it would sometimes take 45 minutes for someone to come.

Rehab patient's family · 2024☆☆☆☆

Heritage Court is much better than being at home with a daily routine of 5 IV drips required by a surprise skin infection after my husband’s total knee replacement... When we realized the medication list from the hospital was incomplete, the staff was very transparent with the information they had received. All was corrected to our satisfaction.

Rehab patient's spouse · 2018★★★★★
Source: 222 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.37hrs
49%
Registered nurses for medical care
Total Nursing
3.35hrs
82%
All nurses + aides combined
Staff Turnover
46%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.8%
Better than Avg
Here
1.8%
US
15.4%
AZ
11.2%
Maricopa
10.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.3%
Better than Avg
Here
5.3%
US
14.4%
AZ
10.6%
Maricopa
8.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.3%
Better than Avg
Here
15.3%
US
19.5%
AZ
20.6%
Maricopa
23.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
15.3%
AZ
13.5%
Maricopa
11.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
93.4%
AZ
97.0%
Maricopa
97.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.7%
Mixed vs Avgs
Here
7.7%
US
12.1%
AZ
4.0%
Maricopa
4.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
79.7%
AZ
87.3%
Maricopa
89.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.3%
Better than Avg
Here
97.3%
US
81.8%
AZ
91.3%
Maricopa
93.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (7.6)
6 complaint-triggered

This facility has a concerning pattern of complaint-triggered deficiencies, with families filing reports that led to 6 violations across multiple surveys, including serious issues with abuse/neglect reporting and resident protection. The most recurring problems involve quality of care and safety, resident rights and dignity, and abuse prevention protocols. While all deficiencies show correction dates, the pattern of family complaints and repeated issues with fundamental resident protection and care quality should prompt careful consideration during any visit.

Sep 9, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Apr 18, 2025Routine
5
0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 26, 2025Complaint
3
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Dec 31, 2024Complaint
1
0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 17, 2023Routine
5
0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 17, 2023Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

16total
26deficiencies
Mar 30, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Mar 2, 2026Complaint
CleanReport

The state complaint survey was conducted on March 2, 2026, through March 2, 2026, of the following complaint #s 00159393, 00159335. There were no deficiencies cited.

Oct 31, 2025Complaint
CleanReport

Investigation of the following complaints were conducted on October 31, 2025 during Complaint Survey ID 1DA6BA:  00149196, 00148382, 00148402.  There were no deficiencies cited.  

Apr 21, 2025Complaint
NFPA 101

Violation cited

NFPA 101

Violation cited

Apr 15, 2025Complaint

The State compliance survey was conducted on April 15, 2025 thorough April 18, 2025, in conjunction with the investigation of complaints #AZ00178829, AZ00181788, AZ00186973, AZ00187041, AZ00187042, AZ00188142, AZ00188403, AZ00188840, AZ00189211, AZ00189207, 00126380, 00127047, 00127153 , 00215365, AZ00189091, AZ00188375, AZ00188104, AZ00186908, AZ00186264, AZ00183119, AZ00182562. The following deficiencies were cited:

10(c) Planning and Implementing Care. The resident has the right to be informed of, and participate in, his or her treatment, including: §483.10(c)(1) The right to be fully informed in language thaRight to be Informed/Make Treatment Decisions - 0552 FederalCorrected Jun 2, 2025

Violation cited

25(d) Accidents. The facility must ensure that - §483.25(d)(1) The resident environment remains as free of accident hazards as is possible; and §483.25(d)(2)Each resident receives adequate supervisioFree of Accident Hazards/Supervision/Devices - 0689 FederalCorrected Jun 2, 2025

Violation cited

25(e) Incontinence. §483.25(e)(1) The facility must ensure that resident who is continent of bladder and bowel on admission receives services and assistance to maintain continence unless his or her clBowel/Bladder Incontinence, Catheter, UTI - 0690 FederalCorrected Jun 2, 2025

Violation cited

25(i) Respiratory care, including tracheostomy care and tracheal suctioning. The facility must ensure that a resident who needs respiratory care, including tracheostomy care and tracheal suctioning,Respiratory/Tracheostomy Care and Suctioning - 0695 FederalCorrected Jun 2, 2025

Violation cited

An administrator shall ensure that a care plan for a resident: R9-10-414.B.3. Ensures that a resident is provided nursing care institution services that: R9-10-414.B.3.b. Assist the resident in R9-10-414.B.3.b.Corrected Jun 2, 2025

Violation cited

Except for behavioral care, if a nursing care institution is authorized to provide behavioral health services, an administrator shall ensure that: R9-10-415.2. Except for a psychotropic drug used aR9-10-415.2.Corrected Jun 2, 2025

Violation cited

If respiratory care services are provided on a nursing care institution&#39;s premises, an administrator shall ensure that: R9-10-419.1. Respiratory care services are provided under the direction oR9-10-419.1.Corrected Jun 2, 2025

Violation cited

An administrator shall ensure that: R9-10-425.A.1. A nursing care institution&#39;s premises and equipment are: R9-10-425.A.1.b. Free from a condition or situation that may cause a resident or aR9-10-425.A.1.b.Corrected Jun 2, 2025

Violation cited

Apr 15, 2025Complaint
CleanReport

The Risk-Based complaint survey was conducted on April 15, 2025 through April 17, 2025, for the investigation of intake # AZ00155343, AZ00156953, AZ00164634, AZ00164638, AZ00166795, AZ00172321, AZ00177662, AZ00178336, AZ00178853, AZ00178964, AZ00181992, AZ00182344, AZ00183000. There were no deficiencies cited.

Feb 24, 2025Complaint

Complaints investigated on February 24, 2025

An administrator shall ensure that:R9-10-410.B.2.

Violation cited

If an administrator has a reasonable basis, according to A.R.S. § 13-3620 or 46-454, to believe that abuse, neglect or exploitation has occurred on the premises or while a resident is receiving servicR9-10-403.F.1.

Violation cited

An administrator shall ensure that a care plan for a resident:R9-10-414.B.3.b.

Violation cited

Dec 31, 2024Complaint

A complaint survey was conducted on December 31, 2024 for the investigation of intake # AZ00220735 and AZ00220669. There were deficiencies cited.

An administrator shall ensure that:R9-10-425.A.1.b.

Based on clinical record review, staff interviews, and review of facility policies and procedures, the facility failed to ensure adequate supervision was provided to one resident (#1) to prevent elopement. Findings included: Resident #1 was admitted to the facility on December 11, 2024 with diagnosis of encephalopathy, dementia, and alzheimer's Disease. A review of record titled LN-Elopement/Wandering Evaluation-V2 dated December 11, 2024 revealed a score of 10.0 indicating resident is high risk. A review of care plan initiated on December 11, 2024 revealed resident at risk for impaired cognitive function/dementia or impaired thought processes related to new environment. The interventions with a revision date of December 30, 2024 included to administer medication as ordered, identify self at each interaction, face when speaking and make eye contact, reduce any distractions- turn off TV, radio, close door etc., use simple, directive sentences, provide with necessary cues- stop and return if agitated, and keep routine consistent and try to provide consistent care givers as much as possible in order to decrease confusion A review of care plan initiated on December 12, 2024 revealed Elopement risk/wanderer related to dementia. The goal included that safety will be maintained through the review date. The interventions with a revised date of December 16, 2024 included 1:1 supervision, document wandering behavior and attempted diversional interventions, identify pattern of wandering: Is wandering purposeful, aimless, or escapist? Is resident looking for something? Does it indicate the need for more exercise? Intervene as appropriate and provide structured activities: toileting, walking inside and outside, provide structured activities: toileting, walking inside and outside, reorientation strategies including signs, pictures and memory boxes. A review of record titled POC Response History Task: Behavior Symptoms dated December 15, 2024 at 15:12 revealed a check mark for wandering. Review of record dated December 15, 2024 revealed "At approximately 1915 it was noted that patient was no longer in her room. Staff conducted a room to room search and searched area around the building. Police were notified at approximately 1930 and a search was initiated. Police found the patient on the corner of Osborn and Miller street and returned her to facility. A head to toe assessment was performed and no injuries were noted". Staff notified the provider and family member, care plan updated and one on one supervision was initiated. Review of MDS (Minimum Data Set) assessment dated December 16, 2024 revealed a Brief Interview for Mental Status (BIMS) score of 3.0 indicating severely impaired cognition, resident has inattention and disorganized thinking behavior continuously present, does not fluctuate, has wandering behavior occured 1 to 3 days, and has an active diagnosis of Anemia, Hypertension, Alzheimer's Disease, and Non-Alzheimer's Dementia. Review of facility docu

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heritage Court Post Acute of Scottsdale

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 14 of 328 (Best)

Ownership & Management

Owners

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Clark, RandolphManaging Control - Governing BodyToolson, TroyManaging Control - Governing BodyPeterson, ForrestOfficer / DirectorBurnam, SoonOfficer / DirectorKeetch, ChadOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call