Haven of Scottsdale
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 217 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (15 vs median 6.0)
- High staff turnover (61%)
- High RN turnover (67%)
Bottom 25% in AZ · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation
What this means for your family
This facility offers strong rehabilitation services and has many dedicated individual staff members who provide excellent care. However, families should be aware of significant, recurring reports of understaffing, particularly on weekends, and inconsistent hygiene standards. We strongly recommend visiting in person during off-hours to observe response times and cleanliness before making a decision.
Google Reviews
Google Reviews
217 reviews on Google“Haven of Scottsdale receives highly polarized reviews, with many families praising the dedicated nursing and therapy staff, while others report severe neglect and staffing shortages. While some residents experience excellent rehab outcomes and compassionate care, a significant number of reviewers describe long wait times for call lights, poor hygiene, and issues with medication administration.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Compassionate and attentive individual nursing staff
- Clean, well-maintained facility environment
- Helpful and responsive admissions and administrative team
Concerns
- Excessive wait times for call lights (often 45+ minutes) (mentioned by 12 reviewers)
- Poor hygiene and cleanliness (urine odors, soiled bedding) (mentioned by 10 reviewers)
- Medication administration errors or missed doses (mentioned by 5 reviewers)
- Understaffing leading to neglect of basic patient needs (mentioned by 8 reviewers)
- Difficult communication with staff and management (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 192 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent feedback regarding response times, what is the current protocol and average wait time for a resident to receive assistance after pressing their call light?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these therapy sessions into a resident's daily routine to ensure they stay active?
- 3How does your nursing team manage the medication administration process to ensure accuracy and timely delivery for residents with complex health needs?
- 4Could you walk me through your daily cleaning schedule and how your team ensures that resident rooms and common areas maintain a high standard of hygiene throughout the day?
- 5I appreciate that your team is active in responding to feedback online; what is the best way for family members to communicate concerns or updates with management to ensure they are addressed promptly?
- 6With current staffing levels, how do you ensure that every resident receives consistent, personalized attention for their basic daily needs?
Personalized based on this facility's data
Key Review Excerpts
“The PT was incredible and she’s been doing amazing since she’s been discharged.”
“My dad’s bathroom, which he hadn’t even used, reeked and hadn’t been cleaned. The weekend staff was unkind and dismissive.”
“The nurses and admin staff smiled and said hello. The nurses were very helpful.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing problems with protecting residents from abuse and neglect, with multiple family complaints triggering federal investigations and recent violations remaining uncorrected as of January 2026. The most recurring issues involve resident safety and protection from harm, medication management, and fire safety systems. While some past deficiencies have been corrected, the facility's failure to develop correction plans for the most recent abuse-related violations is deeply concerning for families considering placement.
Jan 7, 2026Routine5
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jan 7, 2026Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nov 5, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nov 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Oct 10, 2024Routine9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Oct 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Dec 11, 2025OtherCleanReport
No deficiencies found during this inspection.
Jul 3, 2025ComplaintCleanReport
The investigation of complaints 00134475, AZ00198644, AZ00198694 and AZ00198073 was completed on July 7, 2023. There were no deficiencies cited.
Jun 5, 2025ComplaintCleanReport
The onsite complaint survey was conducted on 6/5/2025 and investigated complaints # AZ0024664, SF00132090, and SF00131945. There were no deficiencies noted.
Apr 3, 2025ComplaintCleanReport
The investigation of complaints 00125108 and 00125217 was conducted on April 3, 2025 through April 4, 2025, there were no deficiencies cited.
Mar 10, 2025ComplaintCleanReport
An onsite complaint survey was conducted on March 10, 2025 for the investigation of intake # 00120624, 00116524. There were no deficiencies cited.
Feb 26, 2025ComplaintCleanReport
The complaint investigation was conducted on 2/26/2025 with the investigation of complaints: AZ00223570 and sf00116505. There were no deficiencies cited. The complaint investigation was conducted on 2/26/2025 with the investigation of complaints: AZ00223570 and sf00116505. There were no deficiencies cited.
Feb 18, 2025ComplaintCleanReport
An onsite complaint survey was conducted on February 18, 2025 for the investigation of intake # AZ00223016, AZ00198347, AZ00198319, AZ00198250. There were no deficiencies cited.
Jan 9, 2025ComplaintCleanReport
The complaint survey was conducted on January 09, 2025, with the investigation of intake #: AZ00221425 and AZ00221346. There were no deficiencies cited:
Ownership & Operations
Who Operates This Facility
Haven of Scottsdale
for profit
Chain Affiliation
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 16 of 20
Ownership & Management
Owners
Haven Health Group LLC
Owner · Organization
Seastrand, Jason
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
217 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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