Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 219 Google reviews

Email Haven of Scottsdale to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record
This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 71% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 13 findings, above the AZ average of 7.6. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Haven of Scottsdale receives highly polarized reviews, with many families praising the dedicated nursing and therapy staff, while others report severe neglect and staffing shortages. While some residents experience excellent rehab outcomes and compassionate care, a significant number of reviewers describe long wait times for call lights, poor hygiene, and issues with medication administration.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 196 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“The PT was incredible and she’s been doing amazing since she’s been discharged.”
“My dad’s bathroom, which he hadn’t even used, reeked and hadn’t been cleaned. The weekend staff was unkind and dismissive.”
“The nurses and admin staff smiled and said hello. The nurses were very helpful.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
3
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has serious ongoing problems with protecting residents from abuse and neglect, with multiple family complaints triggering federal investigations and recent violations remaining uncorrected as of January 2026. The most recurring issues involve resident safety and protection from harm, medication management, and fire safety systems. While some past deficiencies have been corrected, the facility's failure to develop correction plans for the most recent abuse-related violations is deeply concerning for families considering placement.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Source: AZ State Licensing Agency
No deficiencies are reported in this inspection record.
The investigation of complaints 00134475, AZ00198644, AZ00198694 and AZ00198073 was completed on July 7, 2023. There were no deficiencies cited.
The onsite complaint survey was conducted on 6/5/2025 and investigated complaints # AZ0024664, SF00132090, and SF00131945. There were no deficiencies noted.
The investigation of complaints 00125108 and 00125217 was conducted on April 3, 2025 through April 4, 2025, there were no deficiencies cited.
An onsite complaint survey was conducted on March 10, 2025 for the investigation of intake # 00120624, 00116524. There were no deficiencies cited.
The complaint investigation was conducted on 2/26/2025 with the investigation of complaints: AZ00223570 and sf00116505. There were no deficiencies cited. The complaint investigation was conducted on 2/26/2025 with the investigation of complaints: AZ00223570 and sf00116505. There were no deficiencies cited.
An onsite complaint survey was conducted on February 18, 2025 for the investigation of intake # AZ00223016, AZ00198347, AZ00198319, AZ00198250. There were no deficiencies cited.
The complaint survey was conducted on January 09, 2025, with the investigation of intake #: AZ00221425 and AZ00221346. There were no deficiencies cited:
Haven of Scottsdale
for profit
Haven Health
20 facilities nationwide
Chain avg rating: 2.7/5 · Rank 16 of 20
Owners
Haven Health Group LLC
Owner · Organization
Seastrand, Jason
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
219 reviews from families & visitors
Official Website
Visit havenhealthaz.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
These are the 6 closest facilities in our data within 10 miles. Proximity does not mean they provide the same care type or have stronger quality signals, so compare each profile and verify services directly.
Ocotillo Place
< 1 miAssisted Living · Scottsdale, AZ
Osborn Health and Rehabilitation
< 1 miNursing Home · Scottsdale, AZ
Heritage Court Post Acute of Scottsdale
< 1 miNursing Home · Scottsdale, AZ
The Springs of Scottsdale
< 1 miAssisted Living · Scottsdale, AZ
Scottsdale Heritage Assisted Living
< 1 miAssisted Living · Scottsdale, AZ
7308 E Virginia Avenue Operator, LLC
< 1 miAssisted Living · Scottsdale, AZ