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Nursing HomeMedicaid Investigative

Haven of Scottsdale

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

3293 North Drinkwater Boulevard, Downtown Scottsdale · Scottsdale, AZ 8525156 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.9/5

based on 217 Google reviews

5
4
3
2
1
Haven of Scottsdale Nursing Home in Scottsdale, AZ — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (15 vs median 6.0)
  • High staff turnover (61%)
  • High RN turnover (67%)

Bottom 25% in AZ · Below recommended RN staffing · Below chain average · No penalties on record · Abuse citation

Source: Medicare data

What this means for your family

This facility offers strong rehabilitation services and has many dedicated individual staff members who provide excellent care. However, families should be aware of significant, recurring reports of understaffing, particularly on weekends, and inconsistent hygiene standards. We strongly recommend visiting in person during off-hours to observe response times and cleanliness before making a decision.

Google Reviews

Google Reviews

217 reviews on Google
Haven of Scottsdale receives highly polarized reviews, with many families praising the dedicated nursing and therapy staff, while others report severe neglect and staffing shortages. While some residents experience excellent rehab outcomes and compassionate care, a significant number of reviewers describe long wait times for call lights, poor hygiene, and issues with medication administration.

Quality Themes

Tap a score for details
Food4.0Staff5.0Clean4.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Highly effective physical and occupational therapy teams
  • Compassionate and attentive individual nursing staff
  • Clean, well-maintained facility environment
  • Helpful and responsive admissions and administrative team

Concerns

  • Excessive wait times for call lights (often 45+ minutes) (mentioned by 12 reviewers)
  • Poor hygiene and cleanliness (urine odors, soiled bedding) (mentioned by 10 reviewers)
  • Medication administration errors or missed doses (mentioned by 5 reviewers)
  • Understaffing leading to neglect of basic patient needs (mentioned by 8 reviewers)
  • Difficult communication with staff and management (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'16(4)'18(4)'20(1)'23(24)'25(89)'26(17)

Distribution · 192 analyzed

5
131
4
5
3
5
2
10
1
41
12 reviews posted between Dec 23, 2025Dec 24, 2025 · 12 were 5-star

How They Respond to Reviews

88%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the recent feedback regarding response times, what is the current protocol and average wait time for a resident to receive assistance after pressing their call light?
  • 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these therapy sessions into a resident's daily routine to ensure they stay active?
  • 3How does your nursing team manage the medication administration process to ensure accuracy and timely delivery for residents with complex health needs?
  • 4Could you walk me through your daily cleaning schedule and how your team ensures that resident rooms and common areas maintain a high standard of hygiene throughout the day?
  • 5I appreciate that your team is active in responding to feedback online; what is the best way for family members to communicate concerns or updates with management to ensure they are addressed promptly?
  • 6With current staffing levels, how do you ensure that every resident receives consistent, personalized attention for their basic daily needs?

Personalized based on this facility's data


Key Review Excerpts

The PT was incredible and she’s been doing amazing since she’s been discharged.

Memory care family member · 2025★★☆☆☆

My dad’s bathroom, which he hadn’t even used, reeked and hadn’t been cleaned. The weekend staff was unkind and dismissive.

Long-term resident's family · 2025☆☆☆☆

The nurses and admin staff smiled and said hello. The nurses were very helpful.

Rehab patient · 2024★★★★★
Source: 217 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.54hrs
71%
Registered nurses for medical care
Total Nursing
3.18hrs
78%
All nurses + aides combined
Staff Turnover
65%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
19.5%
AZ
20.6%
Maricopa
23.9%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
15.4%
AZ
11.2%
Maricopa
10.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AZ
4.0%
Maricopa
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility4.5%
Better than Avg
Here
4.5%
US
14.4%
AZ
10.6%
Maricopa
8.6%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility1.7%
Better than Avg
Here
1.7%
US
5.3%
AZ
5.2%
Maricopa
4.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
19.4%
AZ
20.5%
Maricopa
20.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility83.1%
Mixed vs Avgs
Here
83.1%
US
81.8%
AZ
91.3%
Maricopa
93.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.8%
Worse than Avg
Here
79.8%
US
79.7%
AZ
87.3%
Maricopa
89.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
AZ
1.1%
Maricopa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
Well above state avg (7.6)
13 complaint-triggered

This facility has serious ongoing problems with protecting residents from abuse and neglect, with multiple family complaints triggering federal investigations and recent violations remaining uncorrected as of January 2026. The most recurring issues involve resident safety and protection from harm, medication management, and fire safety systems. While some past deficiencies have been corrected, the facility's failure to develop correction plans for the most recent abuse-related violations is deeply concerning for families considering placement.

Jan 7, 2026Routine
5
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jan 7, 2026Complaint
7
0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Nov 5, 2025Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Nov 20, 2024Complaint
2
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 10, 2024Routine
9
0600Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

Oct 10, 2024Complaint
1
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

24total
24deficiencies
Dec 11, 2025Other
CleanReport

No deficiencies found during this inspection.

Jul 3, 2025Complaint
CleanReport

The investigation of complaints 00134475, AZ00198644, AZ00198694 and AZ00198073 was completed on July 7, 2023. There were no deficiencies cited.

Jun 5, 2025Complaint
CleanReport

The onsite complaint survey was conducted on 6/5/2025 and investigated complaints # AZ0024664, SF00132090, and SF00131945. There were no deficiencies noted.

Apr 3, 2025Complaint
CleanReport

The investigation of complaints 00125108 and 00125217 was conducted on April 3, 2025 through April 4, 2025, there were no deficiencies cited.

Mar 10, 2025Complaint
CleanReport

An onsite complaint survey was conducted on March 10, 2025 for the investigation of intake # 00120624, 00116524. There were no deficiencies cited.

Feb 26, 2025Complaint
CleanReport

The complaint investigation was conducted on 2/26/2025 with the investigation of complaints: AZ00223570 and sf00116505. There were no deficiencies cited. The complaint investigation was conducted on 2/26/2025 with the investigation of complaints: AZ00223570 and sf00116505. There were no deficiencies cited.

Feb 18, 2025Complaint
CleanReport

An onsite complaint survey was conducted on February 18, 2025 for the investigation of intake # AZ00223016, AZ00198347, AZ00198319, AZ00198250. There were no deficiencies cited.

Jan 9, 2025Complaint
CleanReport

The complaint survey was conducted on January 09, 2025, with the investigation of intake #: AZ00221425 and AZ00221346. There were no deficiencies cited:

Ownership & Operations

Who Operates This Facility

Owner / Operator

Haven of Scottsdale

Organization Type

for profit

Chain Affiliation

Chain Name

Haven Health

Chain Size

20 facilities nationwide

Chain avg rating: 2.7/5 · Rank 16 of 20

Ownership & Management

Owners

Haven Health Group LLC

Owner · Organization

Seastrand, Jason

Owner (parent company)

Key personnel

Haven Health Properties LLC5% or Greater Mortgage InterestHaven Scottsdale Real Estate LLC5% or Greater Mortgage InterestHealth Group Management LLCManagerEspinosa, StephanieManagerFragoso, LindsayManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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