Heritage Care of Elizabeth City
Reviewer concerns include unprofessional and rude management/staff behavior (mentioned by 2 reviewers) — investigate before committing.
based on 11 Google reviews
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What this means for your family
This facility presents significant red flags regarding staff professionalism and the quality of resident care. While the kitchen staff received a single compliment, the recurring reports of rude management and serious allegations of neglect suggest that families should conduct an extremely thorough in-person inspection and verify staffing protocols before placement.
Google Reviews
Google Reviews
11 reviews on Google“Families should exercise extreme caution when considering this facility due to serious allegations regarding staff professionalism and patient neglect. While there is a single mention of positive kitchen staff, the prevailing sentiment involves reports of rude communication from management and severe concerns regarding the quality of care provided to residents.”
Quality Themes
Tap a score for detailsStrengths
- Positive mention of kitchen staff
Concerns
- Unprofessional and rude management/staff behavior (mentioned by 2 reviewers)
- Allegations of patient neglect and poor care quality
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the kitchen staff and the quality of the meals; could you tell us more about the daily dining experience?
- 2How does the management team ensure that communication remains clear and consistent with family members regarding a resident's well-being?
- 3What specific steps are in place to ensure the facility is kept impeccably clean and comfortable for all 60 residents?
- 4Can you describe the protocol for handling medical emergencies or sudden changes in a resident's health during the night?
- 5What kind of daily activities or social outings are organized to help residents stay engaged with one another?
- 6How do you approach training new staff members to ensure they provide the most compassionate and professional care possible?
Personalized based on this facility's data
Key Review Excerpts
“Ms. Darlene is so rude to the family she needs training on how to speak professional to family members. Also goes behind family members back & do what she want without family members permission.”
“Please don’t let your loved ones go to this facility! It is nasty and some of the staff are not kind to the patients. They want you to think they are taking good care of the client. My brother would still be alive if they had taken better care of him.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Jan 14, 2026Complaint
The facility failed to ensure referral and follow-up to meet the health care needs for 1 of 6 sampled residents. Specifically, the facility failed to schedule a diabetic eye exam and coordinate physical therapy appointments for Resident #6.
Jan 14, 2026Complaint
The facility failed to ensure proper referral and follow-up to meet the health care needs of a resident. Specifically, the facility failed to schedule a required diabetic eye exam and coordinate necessary physical therapy appointments.
May 8, 2025Follow-up
The facility failed to ensure proper referral and follow-up to meet the acute health care needs of a resident. Specifically, staff failed to inform the resident's primary care provider of a complaint regarding a change in vision, which had progressively worsened.
May 8, 2025Follow-up
The facility failed to ensure appropriate referral and follow-up to meet the acute health care needs of a resident. Specifically, the facility failed to inform a primary care provider of a resident's complaint regarding a change in vision, leading to a significant delay in necessary specialist care.
Sep 20, 2023Complaint
The facility failed to ensure necessary medical follow-up and referrals for a resident's acute health care needs. Specifically, the facility did not ensure the scheduling of required appointments with a cardiologist, otolaryngologist, and vascular surgeon following the resident's emergency room visit for a nasal fracture and other diagnoses.
Sep 20, 2023Complaint
The facility failed to ensure necessary referral and follow-up appointments were scheduled to meet the acute health care needs of a resident. Specifically, the facility failed to secure timely appointments with a cardiologist, otolaryngologist, and vascular surgeon following an emergency room visit for a nasal bone fracture and aortic issues. This delay resulted in the resident missing the optimal window for surgical evaluation and treatment.
Jun 15, 2023Complaint
The facility failed to ensure the routine health care needs of a resident were met by not following through on a physician's order for a mental health referral. Despite orders for psychiatric care and recommendations for follow-up due to worsening depression, the referral process had stalled.
Jun 15, 2023Complaint
The facility failed to ensure the routine health care needs of a resident were met by not referring them to a mental health provider as ordered by their physician. Despite physician orders for psychiatric care to address depression and inappropriate behaviors, the referral process stalled and was not implemented.
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References & Resources
Google Maps
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Google Reviews
11 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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