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Nursing HomeMedicaid Investigative

Laurel Park Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

901 Halstead Boulevard, Elizabeth City, NC 27909108 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 53 Google reviews

5
4
3
2
1
Laurel Park Rehabilitation and Healthcare Center Nursing Home in Elizabeth City, NC — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (12 vs median 4.0)
  • High staff turnover (75%)
  • High RN turnover (54%)

Bottom 25% in NC · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in YAD HEALTHCARE chain · $16,720 in fines

Source: Medicare data

What this means for your family

While the therapy and social work teams are frequently praised for their dedication, the facility suffers from severe administrative disorganization and inconsistent clinical oversight. We strongly advise families to verify the current staffing ratios and to have a clear, documented plan for administrative communication before admission, as multiple families reported being ignored by management.

Google Reviews

Google Reviews

53 reviews on Google
Laurel Park Rehabilitation and Healthcare Center receives highly polarized feedback, with many reviewers praising specific staff members in therapy and social work, while others report severe lapses in basic patient care and administrative communication. Families frequently highlight a divide between the dedicated clinical/therapy teams and a disorganized, unresponsive administrative office. Prospective families should be aware of recurring reports regarding poor hygiene, slow response times, and significant communication failures.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean3.0Activities8.0Meds2.0MemoryN/AComms2.0ValueN/A

Strengths

  • Highly skilled and encouraging therapy team
  • Dedicated and helpful social work staff
  • Recent facility renovations
  • Individual staff members noted for going above and beyond

Concerns

  • Poor administrative communication and follow-through (mentioned by 4 reviewers)
  • Understaffing leading to slow response times (mentioned by 4 reviewers)
  • Hygiene and cleanliness issues (mentioned by 3 reviewers)
  • Medication management and basic care lapses (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'19(1)1.04.0'21(2)5.03.0'23(10)3.92.9'25(17)4.8'26(16)

Distribution · 63 analyzed

5
43
4
0
3
1
2
2
1
17

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has recently undergone renovations; how have these updates impacted the daily living environment and comfort for residents?
  • 2Given that the therapy team is highly regarded, how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
  • 3I see that you are very active in responding to feedback online; what is your current process for ensuring that family concerns are addressed promptly and followed through to resolution?
  • 4With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call bells?
  • 5Could you walk me through your current system for medication management and how you ensure accuracy and consistency for residents with complex needs?
  • 6What steps are being taken to maintain high standards of cleanliness and hygiene in resident rooms and common areas throughout the day?

Personalized based on this facility's data


Key Review Excerpts

The clinical staff, nurses, and PT are amazing and very caring/helpful but the office/administration side is complete disaster

Family member · 2025☆☆☆☆

My mother has been there for a week for a fractured pelvis. She has already fallen twice! She fell on her first day. They were supposed to take x-rays after the first fall. Five days later, still no x-rays.

Daughter of resident · 2025★★☆☆☆

My physical and occupational therapy team was amazing. Ms Carol and Ms Brittany were great. Even when I felt like I couldn’t they told me I could.

Rehab patient · 2024★★★★★
Source: 53 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
2.82hrs
69%
All nurses + aides combined
Staff Turnover
71%
Lower is better (< 30% = good)
RN Turnover
58%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility33.6%
Worse than Avg
Here
33.6%
US
15.3%
NC
20.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.1%
Worse than Avg
Here
29.1%
US
19.4%
NC
21.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.7%
Better than Avg
Here
98.7%
US
93.4%
NC
91.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.8%
Better than Avg
Here
15.8%
US
19.5%
NC
21.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.0%
Better than Avg
Here
10.0%
US
15.5%
NC
14.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility51.1%
Worse than Avg
Here
51.1%
US
79.8%
NC
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.8%
Worse than Avg
Here
72.8%
US
81.8%
NC
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Well above state avg (5.6)
5 complaint-triggered
$16,720 in fines

This facility has concerning patterns of recurring deficiencies across multiple surveys, with families filing complaint reports that led to citations for physical restraint use, medication errors, wound care, and pain management issues. The most frequent problems involve care planning and assessments, medication management, and basic daily care services. While the facility has correction plans for all deficiencies, key care quality issues like assessment problems and medication safety have persisted across all three survey periods, indicating ongoing challenges with fundamental resident care.

May 21, 2025Routine
8
0838Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0628Minimal · PatternCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0655Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

May 21, 2025Complaint
4
0604Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

May 22, 2024Routine
9
0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

May 22, 2024Complaint
1
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Mar 2, 2023Routine
20
0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0584Minimal · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0641Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0655Minimal · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Federal Penalties

Fine

May 21, 2025

$10,868

Ownership & Operations

Who Operates This Facility

Owner / Operator

Laurel Park Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Yad Healthcare

Chain Size

13 facilities nationwide

Chain avg rating: 1.8/5 · Rank 8 of 12 (Worst)

Ownership & Management

Owners

Laurel Park Opco Holdings LLC

Owner · Organization

Alter, Tzvi

Owner

Alter, Tzvi

Owner (parent company)

Key personnel

Kintyhtt, JenniferW-2 Managing EmployeeAlter, TzviOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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