Laurel Park Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 53 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 4.0)
- High staff turnover (75%)
- High RN turnover (54%)
Bottom 25% in NC · Critically understaffed (RN) · Significantly below average staffing · Very high staff turnover · Worst in YAD HEALTHCARE chain · $16,720 in fines
What this means for your family
While the therapy and social work teams are frequently praised for their dedication, the facility suffers from severe administrative disorganization and inconsistent clinical oversight. We strongly advise families to verify the current staffing ratios and to have a clear, documented plan for administrative communication before admission, as multiple families reported being ignored by management.
Google Reviews
Google Reviews
53 reviews on Google“Laurel Park Rehabilitation and Healthcare Center receives highly polarized feedback, with many reviewers praising specific staff members in therapy and social work, while others report severe lapses in basic patient care and administrative communication. Families frequently highlight a divide between the dedicated clinical/therapy teams and a disorganized, unresponsive administrative office. Prospective families should be aware of recurring reports regarding poor hygiene, slow response times, and significant communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and encouraging therapy team
- Dedicated and helpful social work staff
- Recent facility renovations
- Individual staff members noted for going above and beyond
Concerns
- Poor administrative communication and follow-through (mentioned by 4 reviewers)
- Understaffing leading to slow response times (mentioned by 4 reviewers)
- Hygiene and cleanliness issues (mentioned by 3 reviewers)
- Medication management and basic care lapses (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 63 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has recently undergone renovations; how have these updates impacted the daily living environment and comfort for residents?
- 2Given that the therapy team is highly regarded, how do they coordinate with the nursing staff to ensure a resident's progress is maintained throughout the rest of the day?
- 3I see that you are very active in responding to feedback online; what is your current process for ensuring that family concerns are addressed promptly and followed through to resolution?
- 4With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance when they press their call bells?
- 5Could you walk me through your current system for medication management and how you ensure accuracy and consistency for residents with complex needs?
- 6What steps are being taken to maintain high standards of cleanliness and hygiene in resident rooms and common areas throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The clinical staff, nurses, and PT are amazing and very caring/helpful but the office/administration side is complete disaster”
“My mother has been there for a week for a fractured pelvis. She has already fallen twice! She fell on her first day. They were supposed to take x-rays after the first fall. Five days later, still no x-rays.”
“My physical and occupational therapy team was amazing. Ms Carol and Ms Brittany were great. Even when I felt like I couldn’t they told me I could.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns of recurring deficiencies across multiple surveys, with families filing complaint reports that led to citations for physical restraint use, medication errors, wound care, and pain management issues. The most frequent problems involve care planning and assessments, medication management, and basic daily care services. While the facility has correction plans for all deficiencies, key care quality issues like assessment problems and medication safety have persisted across all three survey periods, indicating ongoing challenges with fundamental resident care.
May 21, 2025Routine8
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
May 21, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
May 22, 2024Routine9
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
May 22, 2024Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 2, 2023Routine20
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Federal Penalties
Fine
May 21, 2025
$10,868
Ownership & Operations
Who Operates This Facility
Laurel Park Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Yad Healthcare
13 facilities nationwide
Chain avg rating: 1.8/5 · Rank 8 of 12 (Worst)
Ownership & Management
Owners
Laurel Park Opco Holdings LLC
Owner · Organization
Alter, Tzvi
Owner
Alter, Tzvi
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
53 reviews from families & visitors
Official Website
Visit laurelparkrehab.com
Medicare data downloads
Original nursing home datasets
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