Waterbrooke of Elizabeth City
Limited public data on Waterbrooke of Elizabeth City. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 21 Google reviews
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What this means for your family
While this facility has a history of providing compassionate care and engaging activities for long-term residents, recent reviews indicate a significant decline in quality. Families should specifically investigate the facility's current maintenance protocols and staff professionalism, as recent reports of heating failures and rude administration are highly concerning.
Google Reviews
Google Reviews
21 reviews on Google“Families should exercise significant caution due to recent reports of severe facility issues, including heating failures, maintenance neglect, and unprofessional staff behavior. While some long-term residents' families praise the compassionate care and engaging activities, recent reviews highlight serious concerns regarding management responsiveness and resident safety.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring long-term staff
- Engaging social activities and special events
- Clean and welcoming environment for some residents
- Safe and secure visiting protocols
Concerns
- Unprofessional staff behavior and lack of decorum (mentioned by 2 reviewers)
- Poor management responsiveness to complaints (mentioned by 2 reviewers)
- Facility maintenance and utility failures (e.g., heating) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about how compassionate and caring the long-term staff members are; how do you foster that sense of connection with the residents?
- 2What kind of social activities or special events do you have planned for the upcoming month to keep residents engaged?
- 3Could you tell us about your process for addressing maintenance needs or facility repairs to ensure everything stays comfortable for the residents?
- 4How does the management team handle communication with families, especially if we have a specific concern or feedback we'd like to share?
- 5What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
- 6How do you ensure that the visiting protocols remain both safe for the residents and easy for families to navigate?
Personalized based on this facility's data
Key Review Excerpts
“Having needed to move my parents into Waterbrooke from another facility entirely unexpectedly, from start to finish, the staff have made accommodations... and taken extra steps to demonstrate, from hour-one of moving them in, an individualized approach to care that they so desperately needed.”
“My mother has been at Waterbrooke for almost 10 years now and we wanted to write a review and point out a couple folks. Rhonda Boyd-Todd (Administrator), Jennifer White (Resident Care Director), I just want to stress that these ladies and the entire staff are caring and compassionate.”
“Love the way they have special events and go out of their way to plan things that keep the residents up and moving and entertained!”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Sep 26, 2024Complaint
The facility failed to maintain hot water temperatures between 100°F and 116°F. Specifically, 5 of 6 fixtures in the common and shared bathrooms on the special care unit were found to have temperatures ranging from 120°F to 129.2°F.
Sep 26, 2024Complaint
The facility failed to maintain hot water temperatures between 100°F and 116°F in several resident bathrooms. Specifically, five out of six fixtures in the common and special care unit bathrooms were found to have temperatures ranging from 120.0°F to 129.2°F. A plumber's review also identified leaks in the laundry room pipes that contribute to temperature fluctuations.
Jan 6, 2023Complaint
The facility failed to provide required personal care for 2 of 5 sampled residents. Specifically, one resident requiring catheter and foot care did not receive proper care, and another resident requiring daily repositioning and wound care did not receive necessary assistance when home health was unavailable.
Jan 6, 2023Complaint
The facility provided an addendum regarding tag D269 following a telephone conversation. The addendum was intended to correct the omission of a second correction date that fell outside the required correction time frame.
Feb 4, 2022Complaint
The facility failed to ensure that 2 of 8 exit doors accessible to residents on the Assisted Living unit were equipped with functioning sounding devices. Specifically, two doors in the women's resident hall did not alarm when opened because the battery covers were missing and no batteries were present.
Feb 4, 2022Complaint
The facility failed to maintain functional exit alarms, specifically noting that the women's hall exit door had no batteries and a missing battery cover, preventing it from alarming. Additionally, the exit door to the smoking area did not produce an audible alarm when opened, and staff had intentionally set the alarm switch to the 'off' position. There was also no documentation of the required weekly or daily door alarm checks in the maintenance logs.
Apr 24, 2020Follow-up
The facility failed to ensure medications were administered as ordered for 2 of 5 residents sampled. Specifically, several doses of medications including Amlodipine, Atorvastatin, Baclofen, Clonidine, Levoxyl, and Vascepa were not administered because the medications were not available on the medication cart.
Apr 24, 2020Follow-up
The facility failed to ensure medications were administered as ordered for 2 of 5 sampled residents. Specifically, there was no documentation related to the reordering or stocking of cycle fill medications. Additionally, discrepancies were noted between physician orders and administration records for Resident #2.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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