Assisted Living · Colorado Springs, CO
2105 University Park Boulevard, Northeast Colorado Springs · Colorado Springs, CO 80918
About this listing
Catalog updated Aug 4, 2026. Current services and availability are unconfirmed.
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Availability
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Reported capacity: 70 residents. This is not the number of openings.
Contact information →Care & support
Usually offers housing and help with everyday tasks, such as bathing and dressing.
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Public Google reviewers rate Hemsley House Assisted Living & Memory Care at University Park highly. Reviewers highlight: warm and welcoming atmosphere, compassionate and friendly frontline staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Hemsley House Assisted Living & Memory Care at University Park receives polarized feedback, with many families praising the warm, compassionate staff and inviting environment. However, there are serious, recurring reports of neglect, inadequate staffing levels, and poor communication regarding care needs, particularly for residents requiring higher levels of assistance.
AI summaries of public opinions. These describe review sentiment, not verified care quality.
While many praise the kindness of staff, others report severe neglect and lack of training.
Experiences with communication are split between responsive leadership and ignored concerns.
Reviewers consistently describe the facility as clean, well-kept, and inviting.
Multiple reviewers specifically praise the quality of the food and the pleasant dining atmosphere.
Families mention holiday decorations and a variety of events provided for residents.
At least one reviewer explicitly reported incorrect medication administration.
Concerns were raised regarding the facility's ability to provide true memory care versus basic assisted living.
Multiple reviewers note that the high costs do not align with the level of care provided.
Scores range from 0 (negative) to 10 (positive). They are model interpretations of reviews and are not clinical, safety, or inspection ratings. Unmentioned topics are omitted.
Strengths
Concerns
Rating Trends
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Distribution · 88 analyzed
This facility actively engages with reviewer feedback.
Key Review Excerpts
“My mom enjoyed living here until her care increased and there is a HUGE lack of staffing (though I was assured they could accommodate her needs). She often would not receive a response to her call button for 30-60 minutes (often never!), staff was frustrated and rude when called upon, medications were administered incorrectly.”
“My grandfather lived here for over a year and during that time it was nothing but issues and neglect. His toe nails were so long that they hurt him in his shoes and he couldn't put on underwear. His fingernails were also falling out.”
“Sunrise is a small environment with a big loving heart for caring for your loved one. We chose Sunrise for my 91 year old father. He was in a hospice situation; the care takers there cared for him in a very loving gentle way.”
Source: CO Dept. of Public Health & Environment
No deficiencies are reported in this inspection record.
"12.2.2 Infection Control Officer: Each facility shall assign at least one (1) staff member responsible for the site management of the facility' s Infection Prevention and Control Program and training. This individual shall be responsible for the following: (2) Completing a minimum of 1.5 hours of continuing education in infection prevention and control on an annual basis from a nationally-recognized provider or the Department' s training program sufficient .. A relicensure survey with complaints #CO31584, CO31693, and CO34801 was completed on 10/29/24. Deficiencies were cited. Based on interview and record review, the residence failed to ensure that qualified medication administration persons (QMAP) did not administer medications pro re nata (PRN) or "as needed" to residents who were not capable of requesting the medication, affecting two of two sample residents (#4, #5) who resided in the secure environment. Findings include: Resident #4 and #5 were admitted to the secure environment on 6/5/24 and 7/23/23, respectively... Based on interview and record review, the residence failed to investigate allegation of abuse of residents and document the investigation process, affecting one of five sample residents (#5).Findings include: Resident #5 was admitted to the secure environment of the residence on 7/23/23. A progress note, dated 9/9/24, read in part that Resident #5 hit another resident.There was no other documentation in Resident #5' s record that indicated an investig.. Based on observation and interview, the residence failed to ensure residents had the right to full use of the assisted living residence common areas in compliance affecting 51 current residents.Findings include:1. Residence PolicyThe residence' s resident rights policy, dated September 2023 read in part that the residents had the right to the full use of the residence common areas in compliance with the house rules.2. ObservationsOn 10/29/24 from 7:00 a.m. to 5:30 .. Based on observation, record review, and interview, the residence failed to have a list of all staff who have current certification in first aid or cardiopulmonary resuscitation (CPR) up to date and available to all staff at all times affecting 51 current residents.Findings include:An environmental tour of the residence on 10/29/24 revealed no visible list of staff who were certified in CPR and first aid. On 10/29/24 at 7:20 a.m., Staff #1 stated that she was not awar.. Based on observations and interviews, the residence failed to provide the maximum degree of benefit from available residence services. The residence failed to ensure the fall prevention system, consisting of pull cords and pendants, were in working condition at all times, affecting 51 current residents. Findings include:1. ObservationsOn 10/29/24 at 1:21 p.m., Resident #7 pressed her pendant to call for assistance. After 20 minutes, no staff arrived to assist. On 10/.. Based on record review and interview, the residence failed to document and implement effective actions that were to be taken by staff to prevent reoccurrence of falls, affecting one of six sample residents (#4).Findings include: 1. Record ReviewResident #4 was admitted to the residence on 6/5/24 with diagnoses including Parkinson' s disease, dementia, and mood disorder.Progress notes in Resident #4' s record for August through October 2024 revealed Reside..
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Confirm current status with CO Dept. of Public Health & Environment.
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Google Reviews
115 reviews from families & visitors
Official Website
Visit legendseniorliving.com
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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