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Nursing HomeMedicaid Top Rated

Hebrew Home for the Aged at Riverdale

Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.

5901 Palisade Avenue, West Bronx · Riverdale, NY 10471843 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
3.3/5

based on 67 Google reviews

5
4
3
2
1
Hebrew Home for the Aged at Riverdale Nursing Home in Riverdale, NY — Street View
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What this means for your family

While the facility offers excellent rehabilitation therapy and a beautiful campus, the recurring reports of understaffing and poor communication are significant red flags. If you choose this facility, you must be prepared to visit frequently and advocate aggressively for your loved one's daily needs, as the nursing staff's responsiveness appears inconsistent.

Google Reviews

Google Reviews

67 reviews on Google
The Hebrew Home for the Aged at Riverdale presents a polarized experience, with some families praising the beautiful campus and effective rehabilitation services, while others report severe concerns regarding nursing care and patient safety. While long-term residents and some rehab patients have had positive outcomes, multiple reviewers have raised alarms about understaffing, poor communication, and neglectful treatment of vulnerable patients. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure their needs are met.

Quality Themes

Tap a score for details
Food3.0Staff4.0Clean6.0Activities8.0Meds2.0Memory5.0Comms2.0ValueN/A

Strengths

  • Effective physical and occupational therapy
  • Beautiful, well-maintained campus grounds
  • Some highly dedicated and compassionate individual staff members
  • Engaging activities for long-term residents

Concerns

  • Severe understaffing leading to neglect (mentioned by 7 reviewers)
  • Poor communication and difficulty reaching staff/doctors (mentioned by 4 reviewers)
  • Inadequate meal quality and nutritional management (mentioned by 5 reviewers)
  • Unprofessional or rude nursing/aide staff (mentioned by 6 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(8)'19(9)'21(6)'23(4)'25(6)'26(3)

Distribution · 71 analyzed

5
26
4
18
3
1
2
3
1
23

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the size of the facility, what specific protocols are in place to ensure consistent communication between the nursing team and family members regarding a resident's daily health status?
  • 2I noticed the campus grounds are beautiful; how do you encourage residents to utilize these outdoor spaces for daily activities and socialization?
  • 3With a 3-star staffing rating, could you walk me through how you manage shift handoffs and ensure that residents receive timely attention during peak hours?
  • 4We’ve read that the therapy programs here are quite strong; how do you integrate those services into a resident's routine to ensure they stay active and engaged?
  • 5How does the dietary team manage individual nutritional needs and preferences to ensure that mealtime is both healthy and enjoyable for residents?
  • 6In the event of a medical concern, what is the standard process for notifying a family member, and how do you ensure that doctors are accessible for follow-up questions?

Personalized based on this facility's data


Key Review Excerpts

The PT and the OT are great, but the nursing assistants are disgusting. Very lazy and spend all their time sitting down I. The family room/ common area.

Memory care family member · 2023☆☆☆☆

My grandmother lived there for 10+ years... The nice outdoor grounds and activities available really lifted her spirit. Like any place, you need to remain involved, visit regularly, and get to know the staff and social worker.

Long-term resident's family · 2022★★★★★

Facility is very clean, excellent room housekeeping, room furnishings look new and maintained well. Rehab equipment and staff are excellent. Care staff nurses, aides, on staff doctor are horrible, not compassionate, difficult to communicate with.

Rehab patient's family · 2025★★☆☆☆
Source: 67 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.89hrs
OK
Registered nurses for medical care
Total Nursing
3.38hrs
83%
All nurses + aides combined
Staff Turnover
31%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Mixed Results

6

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.5%
Better than Avg
Here
7.5%
US
12.1%
NY
18.9%
Bronx
28.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.0%
Mixed vs Avgs
Here
10.0%
US
19.5%
NY
13.3%
Bronx
6.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.7%
Better than Avg
Here
96.7%
US
93.4%
NY
91.3%
Bronx
88.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
14.4%
NY
14.8%
Bronx
12.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.1%
Better than Avg
Here
10.1%
US
15.4%
NY
13.8%
Bronx
11.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.3%
Mixed vs Avgs
Here
16.3%
US
19.4%
NY
20.2%
Bronx
16.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.3%
Better than Avg
Here
85.3%
US
81.8%
NY
77.0%
Bronx
65.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility80.5%
Better than Avg
Here
80.5%
US
79.7%
NY
78.8%
Bronx
70.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
NY
1.2%
Bronx
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

0deficiencies
Well below state avg (7.6)
1 complaint-triggered
Clean record — no deficiencies

One family filed a complaint in 2024 regarding the facility's failure to properly report suspected abuse or neglect, which was corrected. The facility has recurring issues with fire safety systems, emergency exits, and care planning that have persisted across multiple surveys from 2019 to 2024, though all deficiencies show correction dates, suggesting the facility addresses problems when identified.

Jun 10, 2024Routine
3
0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

May 30, 2024Complaint
1
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

May 3, 2022Routine
5
0576Potential for harm · WidespreadCorrected

Resident Rights Deficiencies

Ensure residents have reasonable access to and privacy in their use of communication methods.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · Pattern

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 12, 2019Routine
20
0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0225Potential for harm · PatternCorrected

Egress Deficiencies

Have stairways and smokeproof enclosures used as exits that meet safety requirements.

0351Potential for harm · PatternCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0915Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0814Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0353Minimal · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hebrew Home for the Aged at Riverdale

Organization Type

nonprofit

Ownership & Management

Key personnel

Palace, ZacharyW-2 Managing EmployeePomeranz, DavidW-2 Managing EmployeeReingold, DanielW-2 Managing EmployeeWillner, CarlW-2 Managing EmployeeBurian, LawrenceOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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