Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 68 Google reviews

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Hebrew Home for the Aged at Riverdale has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: effective physical and occupational therapy and beautiful, well-maintained campus grounds. Review the component ratings and current source records before deciding.
The Hebrew Home for the Aged at Riverdale presents a polarized experience, with some families praising the beautiful campus and effective rehabilitation services, while others report severe concerns regarding nursing care and patient safety. While long-term residents and some rehab patients have had positive outcomes, multiple reviewers have raised alarms about understaffing, poor communication, and neglectful treatment of vulnerable patients. Families considering this facility should be prepared to be highly involved in their loved one's daily care to ensure their needs are met.
Quality Themes
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Concerns
Rating Trends
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Distribution · 73 analyzed
This facility responds to some reviews.
Personalized based on this facility's data
Key Review Excerpts
“The PT and the OT are great, but the nursing assistants are disgusting. Very lazy and spend all their time sitting down I. The family room/ common area.”
“Facility is very clean, excellent room housekeeping, room furnishings look new and maintained well. Rehab equipment and staff are excellent. Care staff nurses, aides, on staff doctor are horrible, not compassionate, difficult to communicate with.”
Total nursing hours are below the EveryPlace reference benchmark, though RN coverage meets its reference level. Ask how aides are staffed for daily tasks such as bathing and mobility.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
One family filed a complaint in 2024 regarding the facility's failure to properly report suspected abuse or neglect, which was corrected. The facility has recurring issues with fire safety systems, emergency exits, and care planning that have persisted across multiple surveys from 2019 to 2024, though all deficiencies show correction dates, suggesting the facility addresses problems when identified.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have enough space near smoke barriers to protect residents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Hebrew Home for the Aged at Riverdale
nonprofit
Key personnel
Contact this facility directly and verify the details that matter most to your family.
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Google Reviews
68 reviews from families & visitors
Official Website
Visit riverspringliving.org
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