Park Gardens Rehabilitation & Nursing Center L L C
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 38 Google reviews

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What this means for your family
While the facility has a dedicated social work team and successful rehab outcomes, the recurring reports of night-time understaffing and communication barriers are concerning. We strongly recommend that families considering this facility ensure their loved one has a reliable way to contact staff directly, such as a personal cell phone, and maintain frequent, unscheduled visits to monitor care quality.
Google Reviews
Google Reviews
38 reviews on Google“Park Gardens Rehabilitation & Nursing Center receives polarized feedback, with many families praising specific staff members for their dedication and effective rehabilitation services. However, significant concerns exist regarding understaffing, particularly during night hours, and reports of neglect or poor communication from administrative and nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Dedicated social work support
- Warm and professional individual staff members
- Clean and well-maintained facility
Concerns
- Understaffing and slow response times (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Lack of cleanliness and hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that communication is a top priority for families; what is the best way for us to reach the nursing team directly if we have questions about our loved one's care?
- 2Given the importance of medication management, could you walk us through the process for ensuring residents receive their prescriptions accurately and on time?
- 3We read that physical and occupational therapy are strong points here; how do you tailor those programs to help residents maintain their independence?
- 4With a facility of 200 residents, how do you ensure that staff are able to respond promptly when a resident needs assistance?
- 5We saw that you actively engage with feedback online; how do you incorporate family suggestions into your daily operations and care planning?
- 6What kind of daily activities or social programs are available to help residents feel connected and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“My only critique is that if the patient needs care at night especially, I'd recommend them having a cell phone. That way they can call the nurse's station”
“The nurse ignored my father’s request for food. Left him sitting in his own piss for hours and when he fell, they misreported his injuries.”
“The entire staff is amazing, and they have taken excellent care of her. Mrs. Georgia Thomas is my mother's social worker, and she is incredibly caring.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
3
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 33 deficiencies across multiple surveys, including families filing a complaint about wrongful use of residents' belongings. The most persistent issues involve care planning and assessments, medication management, and fire safety systems. While all violations show correction dates, problems with care planning and medication labeling have recurred across all three surveys from 2019 to 2023, suggesting ongoing systemic challenges in these critical care areas.
Jul 26, 2023Routine7
Egress Deficiencies
Have exits that are accessible at all times.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 26, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 21, 2021Routine10
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Feb 11, 2019Routine15
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Provide properly protected cooking facilities.
Ownership & Operations
Who Operates This Facility
Park Gardens Rehabilitation & Nursing Center L L C
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
38 reviews from families & visitors
Official Website
Visit parkgardensrnc.com
Medicare data downloads
Original nursing home datasets
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