Heatherwood Retirement Community
Families consistently rate this highly — reviewers highlight friendly and attentive staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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What this means for your family
This facility is a wonderful choice for families prioritizing social engagement and affordability, as the staff is consistently praised for being warm and welcoming. However, you should investigate the current status of building maintenance and elevator functionality, as recent reports of broken elevators and dining delays are significant concerns.
Google Reviews
Google Reviews
20 reviews analyzed“Heatherwood Retirement Community is highly regarded by many long-term residents and their families for its friendly, attentive staff and the strong sense of community and friendship among residents. While many praise the affordability and smooth transition processes, some recent reviews raise serious concerns regarding building maintenance, specifically broken elevators, and inconsistent dining services.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and attentive staff
- Affordable pricing and good value
- Strong sense of community and social connection
- Smooth transition and move-in processes
Concerns
- Building maintenance issues, specifically broken elevators
- Inconsistency in dining services and kitchen staffing
- High staff turnover in leadership and kitchen roles
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about how friendly and attentive the staff is here; how do you ensure that same level of care remains consistent as residents move in?
- 2Since we are looking for a smooth transition, could you walk us through what the move-in process looks like for a new resident?
- 3We'd love to hear more about the daily dining experience and how the kitchen menu is planned to ensure everyone enjoys their meals?
- 4Can you tell us about the current maintenance plan for the building, specifically regarding the elevators and common areas?
- 5What kind of social activities or community events are organized to help residents build strong connections with one another?
- 6How is the care team structured to handle medical emergencies or changes in health needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff and management are always helpful and accessible, which gives us a piece of mind. My mom has made friends and enjoys the sense of Security and community that we wanted for her.”
“Beata and the staff were very understanding about our situation and made this a seamless process.”
“The facility is clean and well maintained. My parents really enjoy being here and have made a lot of new friends and go out on most of the excursions that they put on for the residents.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Heatherwood Retirement Community underwent 32 inspections, resulting in 10 clean reports and 58 recorded violations. Documented findings included issues with facility maintenance, outdated equipment inspections, and inconsistencies in administrative record-keeping.
Aug 14, 2025Routine
A direct care staff person did not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry.
A staff person completed 40 scheduled work hours without completing required orientation training regarding resident rights, emergency plans, and mandatory reporting.
Jul 1, 2025Routine
Found unlabeled and undated containers of peaches, applesauce, and Ritz cracker crumbs in the kitchen refrigerator and dry goods shelf.
A resident's most recent medical evaluation was not completed at least annually.
May 12, 2025Routine
The home's current violation report was not posted in a conspicuous and public place.
A resident lab test request slip binder was left unlocked, unattended, and accessible in a supply closet.
On multiple dates, no staff members certified in first aid, obstructed airway techniques, and CPR were present in the home.
Jun 26, 2024RoutineCleanReport
No deficiencies found during this inspection.
May 2, 2024Routine
The facility failed to provide contracted services, including elevator access and activities, due to the personal care unit elevator being out of service.
Hallway carpets in the Personal Care Unit had visible stains that appeared to be water or liquid stains.
The personal care unit elevator was not in service, impacting equipment/furniture functionality.
A ceiling tile in the first-floor hallway of the personal care unit had a hole in it.
Feb 7, 2024Routine
Resident medical evaluations did not include pertinent medical information for emergency treatment, special health/dietary needs, or current medication lists.
Preadmission screening forms were either not completed for certain residents or were missing the required level of supervision information.
Resident support plans failed to document how specific dietary needs, such as mechanical soft diets, would be met.
Jul 24, 2023Routine
Written emergency procedures had not been submitted to the local emergency management agency since 5/4/22.
Fire drill records for the period of 6/11/22 to 6/12/23 failed to include the alternating exit routes used during evacuations.
Medication administration for Tramadol was not included on a resident's medication administration record.
The medication administration record did not include the initials of the staff member who administered Tramadol.
Aug 10, 2022RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Heatherwood Retirement Investors LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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