Public Google reviewers rate this highly and often mention friendly and attentive staff. Schedule a visit to confirm the fit.
based on 20 Google reviews
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Public Google reviewers rate Heatherwood Retirement Community highly. Reviewers highlight: friendly and attentive staff, affordable pricing and good value. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Heatherwood Retirement Community is highly regarded by many long-term residents and their families for its friendly, attentive staff and the strong sense of community and friendship among residents. While many praise the affordability and smooth transition processes, some recent reviews raise serious concerns regarding building maintenance, specifically broken elevators, and inconsistent dining services.
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Distribution · 20 analyzed
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Key Review Excerpts
“The staff and management are always helpful and accessible, which gives us a piece of mind. My mom has made friends and enjoys the sense of Security and community that we wanted for her.”
“Beata and the staff were very understanding about our situation and made this a seamless process.”
“The facility is clean and well maintained. My parents really enjoy being here and have made a lot of new friends and go out on most of the excursions that they put on for the residents.”
Source: PA State Licensing Agency
Key Findings
Between 2021 and 2025, Heatherwood Retirement Community underwent 32 inspections, resulting in 10 clean reports and 58 recorded violations. Documented findings included issues with facility maintenance, outdated equipment inspections, and inconsistencies in administrative record-keeping.
A direct care staff person did not have a high school diploma, GED, or active registry status on the Pennsylvania nurse aide registry.
A staff person completed 40 scheduled work hours without completing required orientation training regarding resident rights, emergency plans, and mandatory reporting.
Found unlabeled and undated containers of peaches, applesauce, and Ritz cracker crumbs in the kitchen refrigerator and dry goods shelf.
A resident's most recent medical evaluation was not completed at least annually.
The home's current violation report was not posted in a conspicuous and public place.
A resident lab test request slip binder was left unlocked, unattended, and accessible in a supply closet.
On multiple dates, no staff members certified in first aid, obstructed airway techniques, and CPR were present in the home.
No deficiencies are reported in this inspection record.
The facility failed to provide contracted services, including elevator access and activities, due to the personal care unit elevator being out of service.
A ceiling tile in the first-floor hallway of the personal care unit had a hole in it.
The personal care unit elevator was not in service, impacting equipment/furniture functionality.
Hallway carpets in the Personal Care Unit had visible stains that appeared to be water or liquid stains.
Resident medical evaluations did not include pertinent medical information for emergency treatment, special health/dietary needs, or current medication lists.
Resident support plans failed to document how specific dietary needs, such as mechanical soft diets, would be met.
Preadmission screening forms were either not completed for certain residents or were missing the required level of supervision information.
Medication administration for Tramadol was not included on a resident's medication administration record.
Fire drill records for the period of 6/11/22 to 6/12/23 failed to include the alternating exit routes used during evacuations.
The medication administration record did not include the initials of the staff member who administered Tramadol.
Written emergency procedures had not been submitted to the local emergency management agency since 5/4/22.
No deficiencies are reported in this inspection record.
Heatherwood Retirement Investors LLC
for profit
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