Newseasons at New Britain

The home failed to report an incident involving a resident's unwitnessed fall and subsequent finger fracture to the department regional office.

The 2024 annual training records for direct care staff did not include the date and length of each course.

Bedside mobility devices for two residents were covered with easily removable pillowcases, presenting a potential hazard.

The facility lacked documentation proving that written emergency procedures were reviewed, updated, and submitted to the local emergency management agency.

The home's administrator had not attended a Department-approved orientation program.

Two direct care staff members completed only 1 hour of required annual training for the 2023 training year.

Direct care staff members did not receive training on the required annual topics during the 2023 training year.

A staff member was observed mistreating a resident by grabbing them by the collar and using verbal abuse/yelling.

A staff member failed to treat others with dignity and respect by using curse words toward a colleague during resident care.

A direct care staff person lacked a high school diploma, GED, or active status on the Pennsylvania nurse aide registry.

The home failed to enter the reporting date for a resident fall and delayed reporting an incident of abuse until 8/4/22.

The home failed to refund the balance due to two residents within the required 30-day limit following their departure.

The refund check for a deceased resident was not issued within the required timeframe after the room was cleared.

A staff member yelled at a resident and tossed an ottoman into a chair, failing to treat the resident with dignity and respect.

The home failed to report a resident's death in the hospital to the Department within the required timeframe.

The home did not provide a quality management plan during the annual inspection.

The Department's resident rights poster was not posted in a conspicuous and public place.

Documentation was missing to show that certain staff members received orientation on telephone use and emergency service notification.

A staff member was hired and their criminal history check was completed after the required date.

Exit doors in the east wing lack walkways, creating an unsafe grassy slope for residents with mobility needs during evacuations.

First aid kits in the 1st and 3rd floor medication rooms were missing tweezers and thermometers.

The kitchen freezer temperature was recorded at 13.8 degrees Fahrenheit, which is above the required freezing temperature.

Two egresses in the 1st floor activities rooms were obstructed by tape and signs indicating not to use the exit doors.

A staff person was hired without a completed criminal history background check.

Direct care staff responsibilities, such as serving and collecting meal trays, were found to interfere with meeting resident needs.

An expired/inactive prescription of Preparation H was found in the medication cart.

Prescribed medications, including Acetaminophen, Bisacodyl, Guaifenesin DM, and Triamcinolone, were not available in the home.