Hemsley House of North Wales

The home failed to immediately report allegations of resident abuse to the Department after a family member reported a resident was pushed down steps.

A resident was physically struck, choked, and scratched by another resident during a fight, resulting in injuries including a cut eyelid and bruising.

The washing machine in the first floor laundry room was leaking, creating a puddle of water on the floor.

Approximately 10 ants were observed crawling on the table in the private dining room.

The bathroom across from the private dining room had no method of hand drying.

A TV in a memory care room was found leaning against a wall on a dresser rather than being mounted, creating a hazard.

The bathroom vent grate in resident room 303 was covered in a thick layer of gray dust.

A cluster of live gnats (identified as drain flies) was observed near the memory care refrigerator.

The 2nd floor common area bathroom had heavily stained wallpaper, and a hole in the ceiling from a previous water leak was present with exposed wires.

One of the facility's two elevators has been inoperable since November 2024, causing long wait times for residents.

Discrepancies were found in medication counts and documentation, including incorrect recording of administration times and inconsistent narcotic counts.

A resident was pinched by another resident wandering into their room, and there was no documentation of the incident in progress notes or implemented measures to ensure safety.

The Medication Administration Record (MAR) failed to include the initials of the staff person who administered medications at the required time.

A resident requiring supervision for wandering risk was left unsupervised in an unsecured area for approximately 30 minutes due to a lapse in staff monitoring during a vendor delivery.

The home failed to report an incident where a staff member was discovered accepting tips from residents within the required 24-hour period.