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Nursing HomeMedicaid Investigative

Heartwood Lodge Trinity Health

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

18525 Woodland Ridge Drive, Spring Lake, MI 4945684 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 55 Google reviews

5
4
3
2
1
Heartwood Lodge Trinity Health Nursing Home in Spring Lake, MI — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (24 vs median 8.0)
  • High RN turnover (75%)

Bottom 25% in MI · Below recommended RN staffing · Above recommended total nurse staffing · Worst in TRINITY HEALTH chain

Source: Medicare data

What this means for your family

Heartwood Lodge is highly regarded for its clean environment and effective physical therapy programs, making it a strong candidate for short-term rehab. However, families should be aware of reported inconsistencies in staffing levels and communication; we recommend asking specifically about their nurse-to-patient ratios on weekends and establishing a clear point of contact for administrative updates.

Google Reviews

Google Reviews

55 reviews on Google
Heartwood Lodge generally receives high praise for its clean, well-maintained facility and a therapy department that many patients find effective and encouraging. While many families report excellent, compassionate care, there is a recurring pattern of concerns regarding staffing levels, particularly during night shifts and weekends, which can lead to delayed medication and slow response times to call buttons.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean10.0Activities8.0Meds4.0Memory7.0Comms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Highly effective and caring therapy department
  • Friendly and compassionate nursing staff
  • Nutritious and varied meal options

Concerns

  • Understaffing leading to slow response times and delayed medication (mentioned by 5 reviewers)
  • Poor communication and lack of responsiveness from administration (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(1)'20(2)'23(2)'25(33)'26(7)

Distribution · 51 analyzed

5
38
4
5
3
1
2
2
1
5
12 reviews posted between Dec 15, 2025Dec 19, 2025 · 11 were 5-star

How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how clean and well-maintained the facility looks; what specific cleaning protocols do you have in place to keep the rooms and common areas so tidy?
  • 2We noticed great things about the therapy department in recent feedback; could you tell us more about how the therapists work with residents to maintain their mobility?
  • 3With the recent health inspection findings, what specific steps is the administration taking to address the identified deficiencies and improve care standards?
  • 4How do you ensure that medications are administered precisely on schedule, especially during busy shifts?
  • 5What is the best way for our family to stay in regular, clear contact with the administration regarding any updates on our loved one's care?
  • 6Can you describe what a typical day looks like for residents, including the meal options and any scheduled social activities?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff is fantastic, very attentive, Jeff, Jenny, and LaToya were my favorite! The facility is beautiful and very clean. Therapy is wonderful, couldn’t be better.

Rehab patient · 2025★★★★★

Document EVERYTHING. Especially the fact that it takes 30 minutes to check on a resident after the nurse’s button is pressed. Also, the lack of accountability & absence of returned phone calls is appalling.

Family member · 2025★★☆☆☆

My time at Heartwood Lodge was met with caring and efficient aides, nurses and staff. The therapists were attentive; their methods effective and even fun.

Rehab patient · 2026★★★★★
Source: 55 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
4.05hrs
99%
All nurses + aides combined
Staff Turnover
52%
Lower is better (< 30% = good)
RN Turnover
73%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility77.2%
Worse than Avg
Here
77.2%
US
95.5%
MI
95.0%
Ottawa
95.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.0%
Better than Avg
Here
14.0%
US
19.5%
MI
19.5%
Ottawa
31.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MI
4.2%
Ottawa
8.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
15.4%
MI
15.0%
Ottawa
16.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.4%
MI
20.2%
Ottawa
22.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.3%
Worse than Avg
Here
91.3%
US
93.4%
MI
95.2%
Ottawa
97.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
81.8%
MI
83.0%
Ottawa
90.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.9%
Better than Avg
Here
85.9%
US
79.7%
MI
79.5%
Ottawa
85.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
MI
1.2%
Ottawa
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
1penalties
Well above state avg (9.8)
5 complaint-triggered

Families have filed multiple complaints leading to 5 investigations, raising concerns about this facility's care quality. The most recurring problems involve medication management, infection control, and resident assessment and care planning, with some issues appearing repeatedly across surveys despite corrections. While all deficiencies show correction dates, the pattern of recurring violations in critical care areas suggests ongoing operational challenges that families should carefully consider.

Aug 26, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 13, 2025Routine
27
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0865Potential for harm · WidespreadCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0025Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0756Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Apr 23, 2025Complaint
2
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Feb 13, 2025Complaint
1
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 29, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jun 27, 2024Routine
9
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Federal Penalties

Payment Denial

Apr 23, 2025

19-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Heartwood Lodge Trinity Health

Organization Type

nonprofit

Chain Affiliation

Chain Name

Trinity Health

Chain Size

19 facilities nationwide

Chain avg rating: 3.4/5 · Rank 20 of 20 (Worst)

Ownership & Management

Owners

Trinity Continuing Care Services

Owner · Organization

100%

Key personnel

Kramer, TinaW-2 Managing EmployeeCarter, BenjaminOfficer / DirectorHamilton-Crawford, JaniceOfficer / DirectorHandy, JoanneOfficer / DirectorHenkel, ArthurOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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