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Public Google reviewers rate this highly and often mention intimate, home-like setting. Schedule a visit to confirm the fit.
based on 46 Google reviews
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Public Google reviewers rate Hearthside Manor highly. Reviewers highlight: intimate, home-like setting, compassionate and attentive individual caregivers. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Hearthside Manor presents a polarizing experience for families, with recent reviews highlighting a sharp divide between those who praise the intimate, home-like environment and those who report significant concerns regarding hygiene, staff professionalism, and administrative changes. While many families appreciate the compassionate care provided by specific staff members, others have raised serious alarms about neglect, poor communication during emergencies, and a decline in standards under recent management.
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Key Review Excerpts
“The Resident Care Coordinator, Leala Barnes, is an angel on earth. She and her staff provide the most comprehensive, loving, and competent care I could ever ask for.”
“She always smelled like urine, her teeth were never brushed, and her hair was not combed. All the residents’ teeth looks decayed, their hair was not combed, and their clothes were unmatched.”
“Her first night she fell and hit her head on the fireplace mantel. We got no phone call. My sister was POA she should have been called immediately.”
Source: WA Dept. of Social & Health Services
The document identifies this as a recurring deficiency previously cited on 04/11/2024. There is also a separate follow-up letter dated 11/25/2025 stating that this deficiency was corrected.
Facility failed to screen 1 of 3 sampled new staff (Staff B) for tuberculosis within three days of employment.
Facility failed to report an incident from 9/15/2025 where a staff member allegedly grabbed a resident by the arms and yanked them up from a seated position.
Facility failed to immediately report suspected physical abuse of a resident to the department, as the Executive Director believed notification was only required if their internal investigation confirmed abuse occurred.
A separate cover letter document included in the input indicates these deficiencies were subsequently verified as corrected during a follow-up inspection on 2024-06-04.
2 of 6 staff members lacked documentation of TB screening within 3 days of employment.
Kitchens in disrepair and unclean; improper food thawing/dating; dishwasher sanitization system failure; staff failed to follow hygiene protocols during food plating.
2 of 6 staff members lacked valid CPR/first-aid certification.
2 of 2 agency staff lacked required Washington state and national fingerprint background checks.
Initial inspection on 03/21/2023 was 'Disapproved'. A follow-up inspection on 05/16/2023 confirmed all previous violations were corrected.
Fire alarm system was found in trouble mode; smoke detector in 'D House' needed replacement.
Bug-eye exit signs failed to be internally illuminated or operate on battery backup when tested.
Emergency egress lighting failed to illuminate on battery backup in three specified locations.
Unapproved multiplug found in use under administrator's office window.
Facility failed to produce documentation showing that the fire sprinkler system has been annually confidence tested in the last 12 months.
Unable to provide documentation showing that 90-minute annual battery testing of emergency lighting and exit signs has been performed in the past 12 months.
Contact this facility directly and verify the details that matter most to your family.
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WA DSHS — View Official Record
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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