Hearthside Manor
Families consistently rate this highly — reviewers highlight intimate, home-like setting. Schedule a visit to confirm the fit.
based on 45 Google reviews
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What this means for your family
While Hearthside Manor offers a cozy, home-like environment that many families initially find appealing, the recent reports of hygiene issues and lack of communication during medical incidents are significant red flags. We strongly recommend conducting an unannounced visit to observe staff interactions and checking the facility's most recent state inspection reports to verify if the reported decline in care standards is reflected in official records.
Google Reviews
Google Reviews
45 reviews on Google“Hearthside Manor presents a polarizing experience for families, with recent reviews highlighting a sharp divide between those who praise the intimate, home-like environment and those who report significant concerns regarding hygiene, staff professionalism, and administrative changes. While many families appreciate the compassionate care provided by specific staff members, others have raised serious alarms about neglect, poor communication during emergencies, and a decline in standards under recent management.”
Quality Themes
Tap a score for detailsStrengths
- Intimate, home-like setting
- Compassionate and attentive individual caregivers
- Small staff-to-resident ratio
- Strong leadership from specific coordinators
Concerns
- Poor hygiene and grooming standards for residents (mentioned by 2 reviewers)
- Staff appearing young, inexperienced, or unprofessional in appearance (mentioned by 2 reviewers)
- Lack of communication regarding resident falls or medical incidents (mentioned by 2 reviewers)
- Administrative turnover leading to inconsistent care and communication (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 48 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With your intimate size of 36 residents, how do you ensure that personal grooming and hygiene needs are consistently met for every individual?
- 2I noticed you have a very hands-on leadership team; how do you ensure that level of oversight remains consistent even during staff or administrative transitions?
- 3Could you walk me through your specific protocol for notifying families when a resident has a fall or a change in their medical status?
- 4Since you have a smaller staff-to-resident ratio, what kind of ongoing training and mentorship do you provide to help your team members gain confidence and professionalism in their roles?
- 5I see you actively engage with feedback online; how do you use that input from families to improve the daily living experience and cleanliness of the manor?
- 6What does a typical social calendar look like for residents here, and how do you tailor these activities to the interests of such a small, close-knit group?
Personalized based on this facility's data
Key Review Excerpts
“The Resident Care Coordinator, Leala Barnes, is an angel on earth. She and her staff provide the most comprehensive, loving, and competent care I could ever ask for.”
“She always smelled like urine, her teeth were never brushed, and her hair was not combed. All the residents’ teeth looks decayed, their hair was not combed, and their clothes were unmatched.”
“Her first night she fell and hit her head on the fireplace mantel. We got no phone call. My sister was POA she should have been called immediately.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Oct 3, 2025Inspection
The document identifies this as a recurring deficiency previously cited on 04/11/2024. There is also a separate follow-up letter dated 11/25/2025 stating that this deficiency was corrected.
Facility failed to screen 1 of 3 sampled new staff (Staff B) for tuberculosis within three days of employment.
Sep 24, 2025Investigation
Facility failed to report an incident from 9/15/2025 where a staff member allegedly grabbed a resident by the arms and yanked them up from a seated position.
Facility failed to immediately report suspected physical abuse of a resident to the department, as the Executive Director believed notification was only required if their internal investigation confirmed abuse occurred.
Apr 11, 2024Inspection
A separate cover letter document included in the input indicates these deficiencies were subsequently verified as corrected during a follow-up inspection on 2024-06-04.
Kitchens in disrepair and unclean; improper food thawing/dating; dishwasher sanitization system failure; staff failed to follow hygiene protocols during food plating.
2 of 6 staff members lacked documentation of TB screening within 3 days of employment.
2 of 2 agency staff lacked required Washington state and national fingerprint background checks.
2 of 6 staff members lacked valid CPR/first-aid certification.
May 16, 2023Fire
Initial inspection on 03/21/2023 was 'Disapproved'. A follow-up inspection on 05/16/2023 confirmed all previous violations were corrected.
Unapproved multiplug found in use under administrator's office window.
Facility failed to produce documentation showing that the fire sprinkler system has been annually confidence tested in the last 12 months.
Fire alarm system was found in trouble mode; smoke detector in 'D House' needed replacement.
Emergency egress lighting failed to illuminate on battery backup in three specified locations.
Bug-eye exit signs failed to be internally illuminated or operate on battery backup when tested.
Unable to provide documentation showing that 90-minute annual battery testing of emergency lighting and exit signs has been performed in the past 12 months.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit caringplaces.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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