Orchard Park Health Care & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 115 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (24 vs median 14)
Bottom 25% in WA · Meets national RN staffing standard · Worst in GENESIS HEALTHCARE chain · $101,384 in fines
What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients regain strength, the facility suffers from severe and persistent issues with staffing levels and basic hygiene. If you consider this facility, you must visit daily to monitor your loved one's care, as multiple families report that call lights go unanswered for extended periods and medical needs are often neglected.
Google Reviews
Google Reviews
115 reviews on Google“Orchard Park Health Care & Rehab Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and chronic understaffing. While some reviewers praise the physical and occupational therapy teams for successful recovery outcomes, these positive experiences are frequently overshadowed by reports of cold, unpalatable food, unresponsive call lights, and unprofessional administrative communication.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Compassionate and attentive nursing staff (noted in select positive reviews)
- Clean and modern facility environment (noted in select positive reviews)
- Therapeutic horticulture and activity programs
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 14 reviewers)
- Poor quality, cold, or inadequate food service (mentioned by 11 reviewers)
- Neglect regarding hygiene, including soiled diapers and lack of bathing (mentioned by 9 reviewers)
- Unprofessional or rude administrative and front desk staff (mentioned by 6 reviewers)
- Poor communication with families regarding medical status and care plans (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 89 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility improvements, what specific steps are you taking to ensure that call lights are answered promptly and that residents receive timely assistance with hygiene and bathing?
- 2I noticed the facility offers therapeutic horticulture and activity programs; could you walk me through how these are integrated into a resident's daily routine?
- 3How does your team ensure consistent communication with families regarding updates on medical status and changes to a resident's care plan?
- 4We understand that nutrition is vital for recovery; what measures are in place to ensure that meals are served at the proper temperature and meet the dietary preferences of the residents?
- 5With 24 recent state violations, what specific quality assurance processes have been implemented to address these concerns and improve the overall standard of care?
- 6How does your nursing staff coordinate with the physical and occupational therapy teams to ensure a seamless transition for residents during their rehabilitation stay?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy was awesome and really work with me to make sure I reach and accomplish all of my goals. The entire nursing staff was on point and very knowledgeable.”
“I would push the button for help to get him to the restroom and it would take about an hour before I could get help. I would visited every day, and there were times that I would show up and find my dad lying in his own filth.”
“My dad recently fell putting him in the hospital. He was later transferred to Orchard Park to help him recover and improve his physical strength and other daily life skills. He as severe dementia... The capabilities, facilities and the staff at Orchard Park were exceptional.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing complaints that triggered 41 deficiencies across multiple areas, particularly care planning, daily living assistance, and medication management. Issues repeatedly involve inadequate assessments, pressure ulcer care, and safety violations including fire safety and emergency preparedness problems. While the facility reports corrections for all deficiencies, the recurring nature across surveys suggests ongoing quality challenges that warrant careful evaluation during visits.
Mar 26, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 19, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 12, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 25, 2025Complaint1
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Aug 8, 2025Complaint3
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Jul 30, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Federal Penalties
Fine
Jun 12, 2025
$53,340
Fine
Sep 9, 2024
$101,384
Ownership & Operations
Who Operates This Facility
Orchard Park Health Care & Rehab Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 135 of 188 (Worst)
Ownership & Management
Owners
Genesis Healthcare LLC
Owner (parent company) · Organization
Summit Care Parent LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit orchardparkhrc.com
Medicare data downloads
Original nursing home datasets
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