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Nursing HomeMedicaid

Healthcare Resort of Colorado Springs, the

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

2818 Grand Vista Cir, West Colorado Springs · Colorado Springs, CO 8090497 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 461 Google reviews

5
4
3
2
1

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What this means for your family

This facility is highly regarded for its physical therapy and modern environment, making it a strong candidate for post-surgical rehab. However, families must be vigilant regarding medication management and response times; we strongly recommend establishing a clear communication plan with the nursing manager upon admission.

Google Reviews

Google Reviews

461 reviews on Google
The Healthcare Resort of Colorado Springs is widely praised for its high-quality physical and occupational therapy teams and a clean, modern facility. While many families report excellent, compassionate care, a recurring subset of reviews highlights serious concerns regarding inconsistent medication management, slow response times for basic needs, and occasional understaffing.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0ActivitiesN/AMeds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Exceptional physical and occupational therapy
  • Clean, modern, and well-maintained facility
  • Compassionate and professional nursing staff
  • Welcoming and helpful front desk/reception

Concerns

  • Inconsistent medication management and errors (mentioned by 4 reviewers)
  • Slow response times for call lights and basic patient needs (mentioned by 5 reviewers)
  • Understaffing leading to missed care or hygiene issues (mentioned by 4 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
  • Lukewarm or poor quality food (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2344.72024(59)4.62025(121)4.62026(50)

Distribution · 230 analyzed

5
187
4
26
3
4
2
4
1
9

How They Respond to Reviews

57%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience?
  • 2With the facility having a strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily routine?
  • 3What specific protocols are in place to ensure accuracy and consistency when managing and administering resident medications?
  • 4When a resident uses their call light, what is the typical process for ensuring a staff member responds promptly to their needs?
  • 5I understand that communication is a top priority; what is the best way for family members to stay updated on their loved one's health status and daily progress?
  • 6How do you ensure that residents receive consistent support with hygiene and daily living tasks, especially during shift changes?

Personalized based on this facility's data


Key Review Excerpts

The wound care team, as well as every caregiver that is taking care of my disabled daughter at The Healthcare Resort in Colorado Springs are amazing! For the 1st time in years, I can rest, knowing she is getting the best care possible!

Memory care family member · 2025★★★★★

The worst when it comes to dosing time-specific prescriptions/critical medication and more than three weeks here and they still can’t get it right sometimes

Rehab patient · 2025★★★☆☆

The CNA's are hard working but the facility is under-staffed. Meals were always luke warm

Long-term resident's family · 2025★★★★★
Source: 461 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.92hrs
OK
Registered nurses for medical care
Total Nursing
4.35hrs
OK
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
39%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

5

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility68.2%
Worse than Avg
Here
68.2%
US
95.5%
CO
94.7%
El paso
95.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility3.8%
Better than Avg
Here
3.8%
US
14.4%
CO
13.8%
El paso
15.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
15.3%
CO
14.4%
El paso
15.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.3%
Worse than Avg
Here
21.3%
US
19.5%
CO
11.3%
El paso
14.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CO
93.6%
El paso
94.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility9.2%
Mixed vs Avgs
Here
9.2%
US
12.1%
CO
8.5%
El paso
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility87.8%
Better than Avg
Here
87.8%
US
81.8%
CO
76.3%
El paso
82.9%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility75.7%
Mixed vs Avgs
Here
75.7%
US
79.7%
CO
75.6%
El paso
82.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
CO
1.5%
El paso
2.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

9deficiencies
1penalties
Above state avg (8.8)
2 complaint-triggered
$79,098 in fines

This facility has a concerning pattern with 28 deficiencies across three surveys, including serious abuse protection failures that prompted family complaints. Recurring problems involve medication management (with high error rates), abuse prevention policies, and fire safety systems. While all issues show correction dates, the persistent medication errors across multiple surveys and complaint-triggered abuse protection violations suggest ongoing care quality challenges that families should carefully investigate before considering placement.

Jun 26, 2025Routine
13
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0770Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide timely, quality laboratory services/tests to meet the needs of residents.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Nov 8, 2023Complaint
2
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Nov 8, 2023Routine
9
0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0574Potential for harm · PatternCorrected

Resident Rights Deficiencies

The resident has the right to receive notices in a format and a language he or she understands.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0867Potential for harm · PatternCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0577Minimal · WidespreadCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Jul 27, 2022Routine
4
0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Nov 8, 2023

$79,098

Ownership & Operations

Who Operates This Facility

Owner / Operator

Healthcare Resort of Colorado Springs, the

Organization Type

for profit

Chain Affiliation

Chain Name

The Ensign Group

Chain Size

338 facilities nationwide

Chain avg rating: 3.2/5 · Rank 170 of 328

Ownership & Management

Owners

Endura Healthcare LLC

Owner · Organization

The Ensign Group INC

Owner (parent company) · Organization

Port, Barry

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Dunyon, DavidManaging Control - Governing BodySchultz, KariManaging Control - Governing BodyJorgensen, DavidOfficer / DirectorBurnam, SoonOfficer / DirectorDunyon, DavidOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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