Healthcare Resort of Colorado Springs, the
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 461 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and modern environment, making it a strong candidate for post-surgical rehab. However, families must be vigilant regarding medication management and response times; we strongly recommend establishing a clear communication plan with the nursing manager upon admission.
Google Reviews
Google Reviews
461 reviews on Google“The Healthcare Resort of Colorado Springs is widely praised for its high-quality physical and occupational therapy teams and a clean, modern facility. While many families report excellent, compassionate care, a recurring subset of reviews highlights serious concerns regarding inconsistent medication management, slow response times for basic needs, and occasional understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Clean, modern, and well-maintained facility
- Compassionate and professional nursing staff
- Welcoming and helpful front desk/reception
Concerns
- Inconsistent medication management and errors (mentioned by 4 reviewers)
- Slow response times for call lights and basic patient needs (mentioned by 5 reviewers)
- Understaffing leading to missed care or hygiene issues (mentioned by 4 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Lukewarm or poor quality food (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 230 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily care experience?
- 2With the facility having a strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily routine?
- 3What specific protocols are in place to ensure accuracy and consistency when managing and administering resident medications?
- 4When a resident uses their call light, what is the typical process for ensuring a staff member responds promptly to their needs?
- 5I understand that communication is a top priority; what is the best way for family members to stay updated on their loved one's health status and daily progress?
- 6How do you ensure that residents receive consistent support with hygiene and daily living tasks, especially during shift changes?
Personalized based on this facility's data
Key Review Excerpts
“The wound care team, as well as every caregiver that is taking care of my disabled daughter at The Healthcare Resort in Colorado Springs are amazing! For the 1st time in years, I can rest, knowing she is getting the best care possible!”
“The worst when it comes to dosing time-specific prescriptions/critical medication and more than three weeks here and they still can’t get it right sometimes”
“The CNA's are hard working but the facility is under-staffed. Meals were always luke warm”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents vaccinated for the flu
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern with 28 deficiencies across three surveys, including serious abuse protection failures that prompted family complaints. Recurring problems involve medication management (with high error rates), abuse prevention policies, and fire safety systems. While all issues show correction dates, the persistent medication errors across multiple surveys and complaint-triggered abuse protection violations suggest ongoing care quality challenges that families should carefully investigate before considering placement.
Jun 26, 2025Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Nov 8, 2023Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Nov 8, 2023Routine9
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
The resident has the right to receive notices in a format and a language he or she understands.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Jul 27, 2022Routine4
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Nov 8, 2023
$79,098
Ownership & Operations
Who Operates This Facility
Healthcare Resort of Colorado Springs, the
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 170 of 328
Ownership & Management
Owners
Endura Healthcare LLC
Owner · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
461 reviews from families & visitors
Official Website
Visit thehealthcareresortcs.com
Medicare data downloads
Original nursing home datasets
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