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Nursing HomeMedicaid Top Rated

Gardens, the

Strong Medicare quality ratings; families often praise warm, compassionate nursing and cna staff. Still worth an in-person visit.

104 Lois Ln, West Colorado Springs · Colorado Springs, CO 8090445 bedsLicensed & Active
Source: CO CDPHE — view official record
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 40 Google reviews

5
4
3
2
1
Gardens, the Nursing Home in Colorado Springs, CO — Street View
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What this means for your family

The Gardens offers a warm, home-like environment with a dedicated staff that many families find exceptional for long-term care. However, because there are serious reports of communication failures during medical incidents and inconsistent hygiene, we strongly recommend that you visit frequently and ask for a clear policy on how and when families are notified of health changes.

Google Reviews

Google Reviews

40 reviews on Google
The Gardens is a smaller, home-like facility that receives high praise for its compassionate, long-term staff and personalized care. However, some families have reported serious concerns regarding neglect, poor communication during medical incidents, and hygiene issues, suggesting inconsistent quality of care.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean5.0Activities9.0MedsN/AMemoryN/AComms4.0Value7.0

Strengths

  • Warm, compassionate nursing and CNA staff
  • Small, home-like atmosphere
  • Strong rehabilitation and therapy services
  • Active and engaging social activities

Concerns

  • Neglect and poor wound care management (mentioned by 2 reviewers)
  • Lack of communication regarding resident falls or medical status (mentioned by 2 reviewers)
  • Unresponsive administrative staff to inquiries (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)4.92021(8)3.72022(3)4.32023(16)3.92024(8)4.32025(6)5.02026(1)

Distribution · 43 analyzed

5
34
4
2
3
0
2
0
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since the facility has such a small, home-like atmosphere, how do you ensure each resident's specific social interests are included in your daily activity calendar?
  • 2What is your specific protocol for notifying family members immediately if a resident experiences a fall or a change in their medical status?
  • 3I've heard wonderful things about the compassion of your nursing and CNA staff; how do you support them in maintaining that high level of care during busy shifts?
  • 4Can you walk me through your process for managing wound care and how closely the clinical team monitors skin integrity?
  • 5How can we best reach the administrative team if we have questions or concerns, and what is your typical turnaround time for a response?
  • 6With your strong reputation for rehabilitation, how do you coordinate therapy sessions to ensure they don't interfere with a resident's rest and meal times?

Personalized based on this facility's data


Key Review Excerpts

The Gardens is one of those rare nursing facilities where the staff cares deeply about making sure the residents have a home-like environment.

Visitor/Community member · 2025★★★★★

My mother has been at this facility since October of 2021. I have always experienced a warm greeting from the staff when I visit. The nurses are exceptional and are very caring towards my mother.

Long-term resident's family · 2024★★★★★

The gardens was great at first. Things really changed. My mother fell and I wasn’t notified. The rule is if someone falls in a facility they must call paramedics also notify the family member listed. They didn’t do that.

Resident's family · 2022☆☆☆☆
Source: 40 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.84hrs
OK
Registered nurses for medical care
Total Nursing
2.97hrs
72%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

13

measures

Worse Than Avg

2

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CO
8.5%
El paso
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility7.8%
Better than Avg
Here
7.8%
US
19.5%
CO
11.3%
El paso
14.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.4%
CO
20.0%
El paso
14.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility15.0%
Better than Avg
Here
15.0%
US
19.4%
CO
21.7%
El paso
17.0%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CO
93.6%
El paso
94.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CO
94.7%
El paso
94.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.8%
Better than Avg
Here
97.8%
US
81.8%
CO
76.3%
El paso
82.7%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.2%
Better than Avg
Here
85.2%
US
79.7%
CO
75.6%
El paso
82.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.6%
Worse than Avg
Here
5.6%
US
1.6%
CO
1.5%
El paso
2.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (8.8)

The Gardens has recurring fire safety system problems that persist across multiple inspections, with 21 deficiencies spanning three years. Fire alarm and sprinkler system maintenance issues appeared in 2022, 2023, and again in 2025, alongside ongoing problems with smoke barriers, emergency lighting, and building construction safety. While past deficiencies show correction dates, the pattern of repeated fire safety violations in recent inspections raises concerns about the facility's safety infrastructure maintenance.

Dec 11, 2025Routine
11
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0324Potential for harm · WidespreadCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0927Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

Nov 30, 2023Routine
4
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

Aug 17, 2022Routine
6
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

3total
1deficiencies
Jun 17, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Mar 11, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Dec 11, 2023Routine
N/A0884

Based on record review, the facility failed to report complete information about COVID-19 to the Centers for Disease Control and Prevention' s (CDC) National Healthcare Safety Network (NHSN) during a seven-day period that reporting was required by regulation.The CDC submitted data from the NHSN to the Centers for Medicare and Medicaid Services (CMS). Based on review of that data, CMS determined that between 12/04/2023 and 12/10/2023, the facility did not report complete information to NHSN about COVID-19 in the standardized format and frequency as specified by CMS and the CDC. This failure to report has the potential to cause more than minimal harm to all residents residing in the facility.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Gardens, the

Organization Type

for profit

Chain Affiliation

Chain Name

Madison Creek Partners

Chain Size

13 facilities nationwide

Chain avg rating: 3.2/5 · Rank 1 of 12 (Best)

Ownership & Management

Owners

Madison Partners INC

Owner · Organization

100%

Christensen, Covey

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Christensen, CoveyOfficer / DirectorMadison Partners INCManagerChristensen, CoveyManagerClegg, MichaelManagerMadison Partners INCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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