Center at Centennial, the
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy. Still worth an in-person visit.
based on 104 Google reviews
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What this means for your family
The facility is an excellent choice for short-term physical and occupational therapy, as the therapy team is consistently praised. However, families must be highly involved; do not rely on the facility for 24/7 nursing oversight. We strongly recommend visiting frequently to monitor call light response times and medication administration.
Google Reviews
Google Reviews
104 reviews on Google“The Center at Centennial receives polarized feedback, with many families praising the modern, clean facility and the effectiveness of the physical and occupational therapy teams. However, a significant number of reviewers report serious concerns regarding chronic understaffing, slow response times for call lights, and inconsistent nursing care that has led to preventable medical complications for some residents. Families should be aware that while the environment is physically appealing, the quality of care can vary drastically depending on the shift and individual staff attention.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Modern, clean, and well-maintained facility
- Spacious private rooms
- Friendly and professional reception staff
Concerns
- Chronic understaffing leading to slow call light response times (mentioned by 11 reviewers)
- Inconsistent or negligent nursing care and medication management (mentioned by 8 reviewers)
- Poor communication from management and medical staff regarding patient status (mentioned by 5 reviewers)
- Poor food quality and dietary management (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 106 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's focus on physical and occupational therapy, how do you integrate these services into a resident's daily routine to ensure they stay active?
- 2I noticed some concerns regarding call light response times; could you explain your current process for ensuring residents receive timely assistance when they need help?
- 3How does your nursing team coordinate with families to ensure clear, consistent communication regarding a resident's health status and medication changes?
- 4Could you walk me through your protocol for managing medication administration to ensure accuracy and safety for residents?
- 5What steps are being taken to improve the dining experience and ensure that dietary needs are consistently met for all residents?
- 6Since the facility has a 5-star CMS rating but some feedback mentions staffing challenges, what is your approach to maintaining high-quality care during peak hours?
Personalized based on this facility's data
Key Review Excerpts
“The Physical Therapy and Speech Therapy was great, but care from the nurses IS HORRIBLE! It's not their family, they don't care.”
“Loved ones can ring the bell for help of one sort or another and wait 45 minutes, believe me it happened very day my son was there.”
“The building and living areas are clean. Staff is friendly and knowledgeable. The food is good for the most part with a decent variety. If you do your part the staff will get you out of here sooner.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered investigations, including recent safety hazards and care quality concerns in July 2024. The facility shows recurring issues with fire safety systems, accident prevention, and infection control across multiple surveys from 2022-2024. While all deficiencies appear corrected, the pattern of repeat violations in safety systems and the recent complaint-triggered deficiency regarding accident hazards suggest ongoing operational challenges that families should discuss during visits.
Oct 23, 2024Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Jul 31, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 13, 2023Routine13
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Apr 13, 2023Complaint4
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 25, 2022Routine10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
State Inspection History
Ownership & Operations
Who Operates This Facility
Center at Centennial, the
for profit
Chain Affiliation
Veritas Management Group
15 facilities nationwide
Chain avg rating: 4.3/5 · Rank 7 of 15 (Best)
Ownership & Management
Owners
The Medical Center LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit centeratcentennial.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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