Nursing Home Top Rated

Hcc at White Horse Village

Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.

535 Gradyville Road, Gradyville · Newtown Square, PA 19073|55 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.4/5

based on 92 Google reviews

(610) 558-5044 Directions Website

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What this means for your family

White Horse Village offers an impressive array of social activities and a beautiful campus that many residents enjoy. However, families should be aware of reports regarding inconsistent medical attention for those with complex health needs; we strongly recommend scheduling a tour to speak directly with the nursing leadership about their specific protocols for monitoring residents during off-hours.

Google Reviews

92 reviews on Google

“White Horse Village is a large continuing care community that receives high praise for its beautiful, well-maintained grounds and extensive range of social activities. While many families appreciate the professional staff and quality of life for independent residents, some reviewers have raised serious concerns regarding the quality of care for those requiring higher levels of medical attention, including reports of neglect and issues with management's responsiveness.”

Quality Themes

Tap a score for details

Strengths

Beautiful, well-maintained campus
Extensive variety of social and physical activities
Professional and friendly staff
High-quality dining services

Concerns

Inadequate medical attention for sick or high-needs residents (mentioned by 3 reviewers)
Management prioritizing financial interests over resident quality of life (mentioned by 2 reviewers)
Security issues including reports of theft or home invasions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 95 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1Given the high variety of social and physical activities mentioned by residents, could you walk us through a typical weekly schedule for someone living here?
2I noticed your team has a 100% response rate to online feedback; how do you incorporate that family input into your daily operations and care planning?
3With your 5-star staffing rating, how do you ensure that residents with more complex medical needs receive consistent, personalized attention throughout the day and night?
4Could you explain the security protocols currently in place to ensure resident safety and the protection of their personal belongings within their living spaces?
5Regarding the recent health inspection findings, what specific steps has the facility taken to address those areas and ensure ongoing compliance?
6How does your leadership team balance the business side of the facility with the individual quality-of-life goals for each resident?

Personalized based on this facility's data

Key Review Excerpts

“The memory support unit, is all around fantastic. So happy that my mother found White Horse Village.”

Memory care family member · 2020★★★★★

“Now if you don’t check up on your parents and they are sick they will NOT get the proper attention they should.”

Family member · 2026★★★☆☆

“While it is a lovely facitlity, they are more interested in their bottom line than the quality of life for their residents. They are over eager to drive residents into assisted living and skilled nursing.”

Family member · 2012★★☆☆☆

Source: 92 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

1.81hrs

Registered nurses for medical care

Total Nursing

5.30hrs

All nurses + aides combined

Staff Turnover

29%

Lower is better (< 30% = good)

RN Turnover

Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

😔

Residents with depression symptoms

↓ Lower is better

This Facility2.2%

Better than Avg

Here

2.2%

12.1%

8.3%

Delaware

17.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility3.3%

Better than Avg

Here

3.3%

15.4%

17.8%

Delaware

15.8%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility23.8%

Worse than Avg

Here

23.8%

14.4%

17.6%

Delaware

10.1%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility80.6%

Worse than Avg

Here

80.6%

93.4%

87.1%

Delaware

87.7%

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

93.5%

Delaware

96.0%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility20.3%

Mixed vs Avgs

Here

20.3%

19.4%

26.0%

Delaware

23.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility92.4%

Better than Avg

Here

92.4%

79.7%

68.7%

Delaware

76.2%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility91.0%

Better than Avg

Here

91.0%

81.8%

69.2%

Delaware

68.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.7%

Worse than Avg

Here

1.7%

1.6%

1.4%

Delaware

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (10.1)

This facility shows recurring issues with fire safety and smoke protection systems across all three surveys, indicating persistent maintenance and compliance challenges. The deficiencies primarily involve smoke detection equipment, fire extinguishers, electrical systems, and emergency preparedness policies. While all violations have been corrected according to the provider, the pattern of repeated fire safety problems—particularly with sprinkler systems and smoke barriers—suggests ongoing operational concerns that families should discuss during visits.

Jan 9, 2025Routine15 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0007Minimal · PatternCorrected