Hathorne Hill Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise modern, clean, and odor-free facility. Still worth an in-person visit.
based on 361 Google reviews

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What this means for your family
Hathorne Hill is an excellent choice for those prioritizing a clean, modern environment and high-quality physical therapy. However, families should be aware of inconsistent staffing levels; we strongly recommend visiting during off-hours and asking specifically about response times to call bells and how the facility manages patients who require high levels of assistance.
Google Reviews
Google Reviews
361 reviews on Google“Hathorne Hill is frequently praised for its modern, clean, and non-clinical environment, with many families highlighting the effectiveness of the physical therapy team and the kindness of the nursing staff. However, a recurring pattern of negative reviews points to significant issues with understaffing, particularly regarding slow response times to call bells and difficulties in reaching nursing stations by phone. While many families report excellent experiences, others describe instances of neglect and poor communication that suggest inconsistent care quality.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and odor-free facility
- Effective physical and occupational therapy
- Welcoming and professional front-desk staff
- Strong security and visitor intake process
Concerns
- Slow or non-existent response to call bells (mentioned by 7 reviewers)
- Difficulty reaching nursing stations via phone (mentioned by 2 reviewers)
- Inconsistent care for patients with dementia or high-dependency needs (mentioned by 2 reviewers)
- Unappetizing or poor quality food (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 219 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that communication to improve the daily experience for residents?
- 2Given that staffing levels can fluctuate, what is your specific protocol for ensuring call bells are answered promptly, especially during evening or weekend shifts?
- 3Could you walk me through how your team coordinates care for residents who require higher levels of daily assistance or specialized memory support?
- 4I’ve heard great things about your therapy programs, but could you tell me more about the dining experience and how you handle dietary preferences or meal quality concerns?
- 5What steps does the nursing staff take to ensure consistent communication with families when they are trying to reach the facility by phone?
- 6How do you balance your strong security and visitor intake process with ensuring residents have a vibrant, social daily life and access to activities?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy and occupational therapy teams—including Curtis, Kristen, Erin, Stephanie, David, Michael Charles Barry, Glow, and Kylie have been absolutely incredible.”
“The nurses are wonderful!! The facility is newer and clean. The overall care is another story. My 94 year old mother in law had hip surgery and was brought to this facility. They have lost her teeth bridge not once but twice, blaming her both times.”
“My dad was a patient twice at Hathorne several years ago and had a pleasant experience. Unfortunately, more recently he was there April and May (2025) and there was a vast difference in the level of care he received. First of all, it was IMPOSSIBLE to reach anyone on the phone at the nurse's station when calling.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
11
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across all three surveys, with 40 total violations spanning medication management, resident care quality, and safety issues. Key problems include repeated citations for pressure ulcer care, medication errors, resident rights violations, and basic daily care assistance that persist across multiple inspections from 2023 to 2024, suggesting ongoing systemic issues despite reported corrections.
Dec 4, 2025Routine14
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Emergency Preparedness Deficiencies
Develop a communication plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Dec 5, 2024Routine4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 15, 2023Routine22
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Dec 15, 2023
$242,785
Ownership & Operations
Who Operates This Facility
Hathorne Hill Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Atlas Healthcare
29 facilities nationwide
Chain avg rating: 3.8/5 · Rank 14 of 28
Ownership & Management
Owners
Hathorne Operations Holdings LLC
Owner · Organization
Jmh Family LLC
Owner (parent company) · Organization
Jmh Family Trust
Owner (parent company) · Organization
Mls Family LLC
Owner (parent company) · Organization
Mls Family Trust
Owner (parent company) · Organization
Sgs Family LLC
Owner (parent company) · Organization
Sgs Family Trust
Owner (parent company) · Organization
Tafkar LLC
Owner (parent company) · Organization
Levy, Michael
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
361 reviews from families & visitors
Official Website
Visit hathornehhc.com
Medicare data downloads
Original nursing home datasets
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