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Nursing HomeMedicaid

Continuing Care at Brooksby Village

Strong Medicare quality ratings; families often praise vibrant social community and activities. Still worth an in-person visit.

400 Brooksby Village Drive, Peabody, MA 01960104 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 42 Google reviews

5
4
3
2
1

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What this means for your family

Brooksby Village offers an excellent environment for independent living, with a strong social calendar and responsive emergency medical support. However, families should be aware of recurring reports regarding poor communication and administrative delays in assisted living and memory care, particularly concerning move-out refunds and facility maintenance. We recommend asking for a clear, written timeline regarding financial policies and touring the specific unit where your loved one will reside.

Google Reviews

Google Reviews

42 reviews on Google
Brooksby Village receives highly polarized feedback, with independent living residents frequently praising the vibrant social community, amenities, and staff. However, families of residents in assisted living and memory care report significant concerns regarding inconsistent care, communication failures during transitions, and delays in processing financial refunds after a resident passes away or moves out.

Quality Themes

Tap a score for details
Food8.0Staff6.0Clean5.0Activities9.0MedsN/AMemory7.0Comms3.0Value4.0

Strengths

  • Vibrant social community and activities
  • Well-maintained grounds and facilities
  • Strong emergency response for medical incidents
  • Friendly and attentive independent living staff

Concerns

  • Significant delays and poor communication regarding move-out refunds (mentioned by 3 reviewers)
  • Inconsistent care and staffing issues in assisted living/memory care (mentioned by 3 reviewers)
  • Poor communication and responsiveness from management (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'16(2)'18(6)'20(6)'22(4)'24(5)'26(2)

Distribution · 45 analyzed

5
23
4
5
3
1
2
1
1
15

How They Respond to Reviews

70%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the 5-star staffing rating, how does the team ensure that level of attention is consistently felt by residents in the nursing care wing?
  • 2With 11 recent state violations, what specific steps is the leadership team taking to address these concerns and improve the overall quality of care?
  • 3I noticed that management is active in responding to online feedback; how do you use that communication channel to resolve family concerns in real-time?
  • 4Could you walk me through the administrative process for move-out refunds to ensure families have a clear understanding of the timeline and expectations?
  • 5Since the community is known for its vibrant social life, what specific activities are available for nursing care residents to keep them engaged with the broader Brooksby Village campus?
  • 6The facility is highly regarded for its emergency medical response; could you explain how that process works specifically for residents who require a higher level of nursing oversight?

Personalized based on this facility's data


Key Review Excerpts

My parents are thriving in independent living at Brooksby. Every time I call them they are on their way out to some fun activity... when my father had a heart attack, his call for help was answered quickly and the subsequent care he received quite literally saved his life.

Independent living resident's child · 2024★★★★★

My grandmother lived at Brooksby for 11 years... We experienced Independent Living, Assisted Living, and Memory Care... As with any matters of life, you need to advocate for your loved one, but the resources available at this community are unparalleled.

Memory care family member · 2025★★★★★

Beware of them keeping your refund for many months and coming up with an excuse to the delay. For my sister and I they say they need our addresses. My sister gave it to them four times but instead they sent me an email of a voicemail asking for them.

Deceased resident's family · 2024★★★☆☆
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.36hrs
OK
Registered nurses for medical care
Total Nursing
4.99hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
48%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

4

measures

Worse Than Avg

11

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility74.7%
Worse than Avg
Here
74.7%
US
93.4%
MA
92.4%
Essex
93.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility30.6%
Worse than Avg
Here
30.6%
US
15.3%
MA
16.4%
Essex
13.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.8%
Worse than Avg
Here
32.8%
US
15.4%
MA
21.3%
Essex
22.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility4.4%
Better than Avg
Here
4.4%
US
12.1%
MA
13.7%
Essex
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility30.3%
Worse than Avg
Here
30.3%
US
19.4%
MA
21.4%
Essex
20.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility24.0%
Worse than Avg
Here
24.0%
US
14.4%
MA
16.9%
Essex
13.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility44.9%
Worse than Avg
Here
44.9%
US
81.8%
MA
77.6%
Essex
83.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility86.0%
Better than Avg
Here
86.0%
US
79.7%
MA
77.7%
Essex
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
MA
1.3%
Essex
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
1penalties
Near state avg (8.9)
2 complaint-triggered
$167,099 in fines

This facility has significant recent issues with 20 deficiencies across three surveys, including families filing complaints about physical restraints and abuse prevention policies. The most concerning problems involved quality of care (treatment, pressure ulcers, daily living assistance), fire safety systems, and staff training deficiencies. While all deficiencies show correction dates, the volume and severity of recent issues, particularly those prompting family complaints, warrant careful consideration during any visit.

Jan 21, 2026Routine
12
0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Jun 18, 2025Complaint
1
0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

Jan 7, 2025Complaint
1
0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Dec 23, 2024Routine
36
0684Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0131Potential for harm · WidespreadCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0223Potential for harm · WidespreadCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0944Potential for harm · WidespreadCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0686Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0838Potential for harm · PatternCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Dec 23, 2024

$167,099

Ownership & Operations

Who Operates This Facility

Owner / Operator

Continuing Care at Brooksby Village

Organization Type

nonprofit

Chain Affiliation

Chain Name

Erickson Senior Living

Chain Size

17 facilities nationwide

Chain avg rating: 4.1/5 · Rank 13 of 17

Ownership & Management

Owners

National Senior Communities, INC

Owner · Organization

100%

Bison, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ridley, Fred

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sones, Randall

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Butler, RichardManagerEmbley, MarkManagerBrown, IanOfficer / DirectorBrown, PatriciaOfficer / DirectorClupper, KatherineOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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