Continuing Care at Brooksby Village
Strong Medicare quality ratings; families often praise vibrant social community and activities. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
Brooksby Village offers an excellent environment for independent living, with a strong social calendar and responsive emergency medical support. However, families should be aware of recurring reports regarding poor communication and administrative delays in assisted living and memory care, particularly concerning move-out refunds and facility maintenance. We recommend asking for a clear, written timeline regarding financial policies and touring the specific unit where your loved one will reside.
Google Reviews
Google Reviews
42 reviews on Google“Brooksby Village receives highly polarized feedback, with independent living residents frequently praising the vibrant social community, amenities, and staff. However, families of residents in assisted living and memory care report significant concerns regarding inconsistent care, communication failures during transitions, and delays in processing financial refunds after a resident passes away or moves out.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social community and activities
- Well-maintained grounds and facilities
- Strong emergency response for medical incidents
- Friendly and attentive independent living staff
Concerns
- Significant delays and poor communication regarding move-out refunds (mentioned by 3 reviewers)
- Inconsistent care and staffing issues in assisted living/memory care (mentioned by 3 reviewers)
- Poor communication and responsiveness from management (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the 5-star staffing rating, how does the team ensure that level of attention is consistently felt by residents in the nursing care wing?
- 2With 11 recent state violations, what specific steps is the leadership team taking to address these concerns and improve the overall quality of care?
- 3I noticed that management is active in responding to online feedback; how do you use that communication channel to resolve family concerns in real-time?
- 4Could you walk me through the administrative process for move-out refunds to ensure families have a clear understanding of the timeline and expectations?
- 5Since the community is known for its vibrant social life, what specific activities are available for nursing care residents to keep them engaged with the broader Brooksby Village campus?
- 6The facility is highly regarded for its emergency medical response; could you explain how that process works specifically for residents who require a higher level of nursing oversight?
Personalized based on this facility's data
Key Review Excerpts
“My parents are thriving in independent living at Brooksby. Every time I call them they are on their way out to some fun activity... when my father had a heart attack, his call for help was answered quickly and the subsequent care he received quite literally saved his life.”
“My grandmother lived at Brooksby for 11 years... We experienced Independent Living, Assisted Living, and Memory Care... As with any matters of life, you need to advocate for your loved one, but the resources available at this community are unparalleled.”
“Beware of them keeping your refund for many months and coming up with an excuse to the delay. For my sister and I they say they need our addresses. My sister gave it to them four times but instead they sent me an email of a voicemail asking for them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
11
measures
2
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recent issues with 20 deficiencies across three surveys, including families filing complaints about physical restraints and abuse prevention policies. The most concerning problems involved quality of care (treatment, pressure ulcers, daily living assistance), fire safety systems, and staff training deficiencies. While all deficiencies show correction dates, the volume and severity of recent issues, particularly those prompting family complaints, warrant careful consideration during any visit.
Jan 21, 2026Routine12
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Jan 7, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Dec 23, 2024Routine36
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Provide properly protected cooking facilities.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 23, 2024
$167,099
Ownership & Operations
Who Operates This Facility
Continuing Care at Brooksby Village
nonprofit
Chain Affiliation
Erickson Senior Living
17 facilities nationwide
Chain avg rating: 4.1/5 · Rank 13 of 17
Ownership & Management
Owners
National Senior Communities, INC
Owner · Organization
Bison, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ridley, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sones, Randall
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit ericksonliving.com
Medicare data downloads
Original nursing home datasets
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