Care One at Peabody
Strong Medicare quality ratings; families often praise exceptional respiratory therapy department. Still worth an in-person visit.
based on 237 Google reviews
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What this means for your family
CareOne at Peabody has a highly regarded respiratory and rehabilitation team that many families find exceptional. However, the facility struggles with consistent staffing and communication. When considering this facility, we strongly advise you to ask for a tour of the specific unit where your loved one will stay and inquire about the current nurse-to-patient ratio on weekends.
Google Reviews
Google Reviews
237 reviews on Google“CareOne at Peabody receives highly polarized feedback, with many families praising the dedicated nursing and therapy staff, particularly in respiratory care. However, significant concerns regarding understaffing, slow response times, poor communication, and inconsistent hygiene or dietary management are frequently cited by dissatisfied reviewers. While some families feel their loved ones received excellent care, others describe a facility struggling with basic operational reliability and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional respiratory therapy department
- Dedicated and compassionate nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
Concerns
- Slow response times to call lights and patient needs (mentioned by 8 reviewers)
- Inconsistent dietary management and failure to follow special diets (mentioned by 5 reviewers)
- Poor communication with families and difficulty reaching staff by phone (mentioned by 4 reviewers)
- Understaffing leading to neglect or delayed care (mentioned by 6 reviewers)
- Facility maintenance issues, specifically broken elevators (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 211 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for respiratory and physical therapy, how do you ensure that same level of dedicated attention carries over to daily assistance and call light response times?
- 2I noticed that dietary management is a priority; could you walk me through your process for ensuring that residents with specific dietary restrictions consistently receive the correct meals?
- 3With a 150-resident capacity, what is your standard protocol for keeping families updated on their loved one's care, and what is the best way for us to reach the nursing team directly if we have questions?
- 4I see that you actively engage with feedback online; how do you use that family input to improve the daily experience and communication processes within the facility?
- 5Since staffing levels are a critical part of care, could you explain how you manage shift transitions to ensure that residents' needs are met promptly throughout the day and night?
- 6What kind of daily activities or social programs are available for residents to ensure they remain engaged and active within the community?
Personalized based on this facility's data
Key Review Excerpts
“The bright spot of our experience with CareOne Peabody was the care provided by the respiratory therapist, Beverly Romano. From the moment she arrived, Beverly provided expert, compassionate care for my wife.”
“The first floor of careone rehab facility staff is so amazing. Nicole , Carole ,Petra , juan Tammy , Julia , they are amazing treat my dad like a king. I wouldn’t send my dad anywhere else.”
“I was appalled at the disrespect and neglect that the patients feel at this facility. Patients with Alzheimer's/Dementia aren't kept in a safe area and were often entering my grandfather's room at night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Care One at Peabody has 35 deficiencies across multiple surveys, with one complaint-triggered violation involving medication errors where a family filed a report. The facility shows recurring issues in care planning and assessments, medication management, and quality of care services, with problems appearing across different time periods from 2023 through 2025. While the facility has corrected past violations, the pattern of repeated deficiencies in core care areas warrants careful consideration during your visit.
Mar 27, 2025Routine4
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Apr 10, 2024Routine11
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Feb 12, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 1, 2023Routine19
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Ownership & Operations
Who Operates This Facility
Care One at Peabody
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 11 of 37
Ownership & Management
Owners
Thci of Massachusetts, LLC
Owner · Organization
Care Realty, LLC
Owner (parent company) · Organization
Des-I 2016 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Straus, Moshael
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
237 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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