Harbour Pointe Retirement & Assisted Living Center
Families consistently rate this highly — reviewers highlight beautiful, well-maintained facility. Schedule a visit to confirm the fit.
based on 39 Google reviews

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What this means for your family
Harbour Pointe offers a beautiful, well-maintained environment with a staff that many families find compassionate. However, because of past reports regarding staff turnover and inconsistent dining services, we recommend asking specifically about current staffing ratios and how the facility manages staff transitions to ensure your loved one receives consistent care.
Google Reviews
Google Reviews
39 reviews on Google“Harbour Pointe Retirement & Assisted Living Center receives polarized feedback, with many residents and families praising the facility's physical beauty, cleanliness, and the kindness of the staff. However, several reviewers have raised significant concerns regarding high staff turnover, inconsistent dining service, and management responsiveness. While recent reviews highlight improvements in food quality and leadership, some families have reported issues with care consistency during transitions or periods of understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained facility
- Warm and welcoming atmosphere
- Responsive and kind frontline staff
- Clean, resort-like environment
Concerns
- High staff turnover and understaffing (mentioned by 4 reviewers)
- Inconsistent dining service and food quality (mentioned by 3 reviewers)
- Management responsiveness and communication issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the resort-like atmosphere here, what specific daily activities or social programs are currently most popular among residents?
- 2How does the leadership team approach communication with families to ensure we stay updated on our loved one's care and any changes in the facility?
- 3With a capacity of 110 residents, how do you manage staffing levels to ensure consistent, personalized attention throughout the day and night?
- 4I noticed the dining area is quite beautiful; could you walk me through how you gather resident feedback to ensure the menu variety and meal quality meet everyone's expectations?
- 5In the event of a medical emergency, what is the specific protocol for alerting family members and coordinating with local healthcare providers?
- 6As we look at the value of the services provided, could you explain what is included in the monthly rate and how you handle potential adjustments as care needs evolve?
Personalized based on this facility's data
Key Review Excerpts
“The Chef has revised the menu and has made improvements in the appearance of the dining. The food preparation staff is being challenged to provide more consistent and appealing dishes to the residents.”
“When our beloved needed additional care at Harbour Pointe Senior Living, everyone – and we do mean everyone – was so compassionate and professional as they helped us make the transition quickly.”
“The building manager Roger not only made room for my uncle's things in his unit, Roger took a ferry to pick them up and move them!! The guy needs more help but this place is amazing.”
State Inspection History
State Inspections
Source: WA Dept. of Social & Health Services
Dec 29, 2025Fire
Inspection on 12/18/2025 initially resulted in 'Disapproved' status; subsequent inspection on 12/29/2025 confirmed all violations were corrected.
Conditions that constitute an electrical shock or fire hazard shall be abated.
Gas-fired commercial cooking appliances must be connected via listed appliance connectors and restrained per manufacturer's instructions.
Opening protectives in fire-resistance-rated assemblies, smoke barriers, and smoke partitions must be inspected and maintained per NFPA 80 and 105.
Swinging fire doors shall close from the full-open position and latch automatically.
Sprinkler systems shall be tested and maintained in accordance with Section 901.
Deficiencies on the fire alarm testing documentation and fire alarm sensitivity testing documentation must be repaired and documented.
Carbon monoxide detection shall be installed in accordance with code requirements.
Emergency and standby power systems shall be maintained in accordance with NFPA 110 and 111.
Oct 31, 2025Inspection
Follow-up inspection conducted 10/31/2025 found no deficiencies. Previous citations 68071 and 66079 are addressed.; Report spans pages 6 through 13. The facility serves 97 residents.
Deficiencies previously identified in report 66079 regarding long-term care worker training requirements (orientation, specialty training, CPR/first aid, and CE) have been corrected.
Staff B, C, and D lacked documentation of required Orientation and Safety training.
Staff C failed to complete 70-hour Basic training within 120 days of hire.
Staff A, B, C, and D failed to complete initial TB testing within 3 days of employment.
Staff A, B, and C lacked documentation of required Dementia Specialty training.
Staff B's background check was not submitted within one business day of hire.
Staff A, B, and F lacked CPR/First Aid training. Staff C had CPR but lacked the required First Aid component.
Staff B and E had expired state background checks. Staff C lacked a national fingerprint background check.
Staff E lacked documentation of DSHS-approved continuing education for their 2023-2024 period.
Sep 25, 2025Enforcement$500.00Report
Letter details a civil fine of $500.00. This is an uncorrected deficiency for subsection (2)(d).
The licensee failed to ensure one staff member completed Cardiopulmonary Resuscitation (CPR) and First Aid training. This is an uncorrected deficiency previously cited on July 31, 2025, and June 3, 2025.
Sep 15, 2025Investigation
A second allegation regarding an unauthorized increase in the level of services was investigated; the facility corrected the issue, held a care conference, and did not charge the resident, resolving the issue.
Facility failed to supervise a resident with a history of elopement, resulting in the resident leaving the facility unattended and sustaining an injury after a fall.
Jul 31, 2025Enforcement$400.00Report
This is an uncorrected deficiency previously cited on June 3, 2025. Civil fine of $400.00 imposed.
Licensee failed to ensure two staff completed Dementia Specialty Training and two staff completed CPR and First Aid training.
Jun 12, 2025Investigation
An allegation regarding staff retaliation was investigated and no failed practice was identified.
The facility failed to include the resident's ability to leave the facility unsupervised in their assessment despite the resident being forgetful, disoriented, and having a history of falls.
May 1, 2025Investigation
A separate incident involving a medication technician failing to provide medication was investigated, resulting in staff retraining and termination; however, only the WAC 388-78A-2160 citation was formally issued for the resident wandering incident.
Facility failed to follow the Negotiated Service Agreement for a resident who required supervision and was not allowed to leave the facility unsupervised; the resident was found wandering outside.
Jan 7, 2025Investigation
The document also includes a cover letter dated 03/12/2025 indicating that deficiencies WAC 388-78A-2410-8-a-i, ii, and iii were corrected as of 03/03/2025.
Facility failed to document and maintain medication records for one resident who received assistance with narcotic medication, risking medication diversion and errors.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit seniorservicesofamerica.com
Medicare data downloads
Original nursing home datasets
WA DSHS — View Official Record
Public-record source of inspection history and licensure data shown on this page
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