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Assisted Living

Harbour Pointe Retirement & Assisted Living Center

Families consistently rate this highly — reviewers highlight beautiful, well-maintained facility. Schedule a visit to confirm the fit.

10200 Harbour Place, Mukilteo, WA 98275110 bedsLicensed & Active
Source: WA DSHS — view official record
Google rating
4.4/5

based on 39 Google reviews

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Harbour Pointe Retirement & Assisted Living Center Assisted Living in Mukilteo, WA — Street View
Street View

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What this means for your family

Harbour Pointe offers a beautiful, well-maintained environment with a staff that many families find compassionate. However, because of past reports regarding staff turnover and inconsistent dining services, we recommend asking specifically about current staffing ratios and how the facility manages staff transitions to ensure your loved one receives consistent care.

Google Reviews

Google Reviews

39 reviews on Google
Harbour Pointe Retirement & Assisted Living Center receives polarized feedback, with many residents and families praising the facility's physical beauty, cleanliness, and the kindness of the staff. However, several reviewers have raised significant concerns regarding high staff turnover, inconsistent dining service, and management responsiveness. While recent reviews highlight improvements in food quality and leadership, some families have reported issues with care consistency during transitions or periods of understaffing.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean9.0Activities8.0MedsN/AMemory7.0Comms5.0Value4.0

Strengths

  • Beautiful, well-maintained facility
  • Warm and welcoming atmosphere
  • Responsive and kind frontline staff
  • Clean, resort-like environment

Concerns

  • High staff turnover and understaffing (mentioned by 4 reviewers)
  • Inconsistent dining service and food quality (mentioned by 3 reviewers)
  • Management responsiveness and communication issues (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'21(1)'23(1)'25(7)'26(5)

Distribution · 41 analyzed

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How They Respond to Reviews

63%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the resort-like atmosphere here, what specific daily activities or social programs are currently most popular among residents?
  • 2How does the leadership team approach communication with families to ensure we stay updated on our loved one's care and any changes in the facility?
  • 3With a capacity of 110 residents, how do you manage staffing levels to ensure consistent, personalized attention throughout the day and night?
  • 4I noticed the dining area is quite beautiful; could you walk me through how you gather resident feedback to ensure the menu variety and meal quality meet everyone's expectations?
  • 5In the event of a medical emergency, what is the specific protocol for alerting family members and coordinating with local healthcare providers?
  • 6As we look at the value of the services provided, could you explain what is included in the monthly rate and how you handle potential adjustments as care needs evolve?

Personalized based on this facility's data


Key Review Excerpts

The Chef has revised the menu and has made improvements in the appearance of the dining. The food preparation staff is being challenged to provide more consistent and appealing dishes to the residents.

Long-term resident · 2024★★★★★

When our beloved needed additional care at Harbour Pointe Senior Living, everyone – and we do mean everyone – was so compassionate and professional as they helped us make the transition quickly.

Family member · 2025★★★★★

The building manager Roger not only made room for my uncle's things in his unit, Roger took a ferry to pick them up and move them!! The guy needs more help but this place is amazing.

Family member · 2022★★★★★
Source: 39 Google reviews

State Inspection History

State Inspections

Source: WA Dept. of Social & Health Services

18total
47deficiencies
Dec 29, 2025Fire

Inspection on 12/18/2025 initially resulted in 'Disapproved' status; subsequent inspection on 12/29/2025 confirmed all violations were corrected.

Abatement of Electrical HazardsIFC 603.2 2021

Conditions that constitute an electrical shock or fire hazard shall be abated.

Appliance Connection to Building PipingIFC 606.4 2021

Gas-fired commercial cooking appliances must be connected via listed appliance connectors and restrained per manufacturer's instructions.

Inspection and MaintenanceIFC 705.2 2021

Opening protectives in fire-resistance-rated assemblies, smoke barriers, and smoke partitions must be inspected and maintained per NFPA 80 and 105.

Door OperationIFC 705.2.4 2021

Swinging fire doors shall close from the full-open position and latch automatically.

Testing and MaintenanceIFC 903.5 2021

Sprinkler systems shall be tested and maintained in accordance with Section 901.

Inspection, Testing and MaintenanceIFC 907.8 2021

Deficiencies on the fire alarm testing documentation and fire alarm sensitivity testing documentation must be repaired and documented.

Carbon Monoxide Detection - GeneralIFC 0915.1 2021

Carbon monoxide detection shall be installed in accordance with code requirements.

MaintenanceIFC 1203.4 2021

Emergency and standby power systems shall be maintained in accordance with NFPA 110 and 111.

Oct 31, 2025Inspection

Follow-up inspection conducted 10/31/2025 found no deficiencies. Previous citations 68071 and 66079 are addressed.; Report spans pages 6 through 13. The facility serves 97 residents.

Training and home care aide certification requirementsWAC 388-78A-2474Corrected Oct 31, 2025

Deficiencies previously identified in report 66079 regarding long-term care worker training requirements (orientation, specialty training, CPR/first aid, and CE) have been corrected.

Orientation and Safety trainingWAC 388-112A-0220(1)

Staff B, C, and D lacked documentation of required Orientation and Safety training.

70-hour Basic TrainingWAC 388-112A-0080(5)

Staff C failed to complete 70-hour Basic training within 120 days of hire.

Tuberculosis Two step skin testingWAC 388-78A-2484

Staff A, B, C, and D failed to complete initial TB testing within 3 days of employment.

Dementia Specialty TrainingWAC 388-112A-0495(4)

Staff A, B, and C lacked documentation of required Dementia Specialty training.

Background checks Employment Conditional hireWAC 388-78A-2468

Staff B's background check was not submitted within one business day of hire.

Cardiopulmonary Resuscitation and First Aid TrainingWAC 388-112A-0710

Staff A, B, and F lacked CPR/First Aid training. Staff C had CPR but lacked the required First Aid component.

Background checks Washington state name and date of birth background checkWAC 388-78A-2466

Staff B and E had expired state background checks. Staff C lacked a national fingerprint background check.

Continuing Education (CE)WAC 388-112A-0611

Staff E lacked documentation of DSHS-approved continuing education for their 2023-2024 period.

Sep 25, 2025Enforcement
$500.00Report

Letter details a civil fine of $500.00. This is an uncorrected deficiency for subsection (2)(d).

Training and home care aide certification requirementsWAC 388-78A-2474 (2)(a)(c)(d)(e)

The licensee failed to ensure one staff member completed Cardiopulmonary Resuscitation (CPR) and First Aid training. This is an uncorrected deficiency previously cited on July 31, 2025, and June 3, 2025.

Sep 15, 2025Investigation

A second allegation regarding an unauthorized increase in the level of services was investigated; the facility corrected the issue, held a care conference, and did not charge the resident, resolving the issue.

Implementation of negotiated service agreementWAC 388-78A-2160Corrected Sep 15, 2025

Facility failed to supervise a resident with a history of elopement, resulting in the resident leaving the facility unattended and sustaining an injury after a fall.

Jul 31, 2025Enforcement
$400.00Report

This is an uncorrected deficiency previously cited on June 3, 2025. Civil fine of $400.00 imposed.

Training and home care aide certification requirementsWAC 388-78A-2474 (2)(a)(c)(d)(e)

Licensee failed to ensure two staff completed Dementia Specialty Training and two staff completed CPR and First Aid training.

Jun 12, 2025Investigation

An allegation regarding staff retaliation was investigated and no failed practice was identified.

Full assessment topicsWAC 388-78A-2090

The facility failed to include the resident's ability to leave the facility unsupervised in their assessment despite the resident being forgetful, disoriented, and having a history of falls.

May 1, 2025Investigation

A separate incident involving a medication technician failing to provide medication was investigated, resulting in staff retraining and termination; however, only the WAC 388-78A-2160 citation was formally issued for the resident wandering incident.

Implementation of negotiated service agreementWAC 388-78A-2160Corrected Jun 15, 2025

Facility failed to follow the Negotiated Service Agreement for a resident who required supervision and was not allowed to leave the facility unsupervised; the resident was found wandering outside.

Jan 7, 2025Investigation

The document also includes a cover letter dated 03/12/2025 indicating that deficiencies WAC 388-78A-2410-8-a-i, ii, and iii were corrected as of 03/03/2025.

Content of resident recordsWAC 388-78A-2410

Facility failed to document and maintain medication records for one resident who received assistance with narcotic medication, risking medication diversion and errors.

Contact

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References & Resources

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