Harborchase of Plano
Families consistently rate this highly — reviewers highlight compassionate and dedicated memory care staff. Schedule a visit to confirm the fit.
based on 82 Google reviews
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What this means for your family
This facility is an excellent choice if you prioritize high-quality dining and a compassionate memory care team. However, if your loved one has complex medical needs, you should specifically ask about their protocols for medication administration and staff consistency during shift changes.
Google Reviews
Google Reviews
82 reviews on Google“HarborChase of Plano is highly regarded by families for its compassionate nursing staff and specialized memory care, with many reviewers highlighting the warmth of the leadership team. While the majority of feedback is overwhelmingly positive, some families have reported significant concerns regarding medication management and staff turnover in the past.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated memory care staff
- Beautiful, clean, and upscale facility
- High-quality dining and culinary variety
- Strong leadership and family advocacy
Concerns
- Medication management errors (mentioned by 2 reviewers)
- Staff turnover and consistency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
The owner provides highly personalized responses to positive reviews, often mentioning specific staff members or family details mentioned by the reviewer. For negative reviews, they use a consistent template to request private communication to resolve issues.
Questions for Your Tour
- 1We've heard wonderful things about the leadership here and how much they care about family advocacy; how does the management team stay involved with families on a regular basis?
- 2The dining options look lovely in the photos; could you tell us more about the culinary variety and how much input residents have in their daily meals?
- 3With the specialized memory care certification, what specific routines or sensory activities do you provide to keep residents engaged and active during the day?
- 4Could you walk us through your specific protocols for medication administration and the double-check systems you have in place to ensure accuracy?
- 5In the event of a medical emergency after hours, what is the immediate process for contacting physicians and notifying the family?
- 6Since the facility is so beautifully maintained, how does the staff manage the daily upkeep to ensure the environment stays clean and upscale for the residents?
Personalized based on this facility's data
Key Review Excerpts
“The memory care unit is amazing. Jean the memory care director genuinely treats the residents like her는 own family. I would highly recommend.”
“The staff, Ashley, Cory, Azita, took such good care of everyone. Safety was the number one priority but fun was a close second.”
“My mother was a resident of HarborChase of Plano assisted living for nine months, and I was impressed by the level of service and caring that she received.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection in October 2022 noted 14 violations of state standards. Previous inspections in September 2021 identified several Life Safety Code deficiencies related to fire safety protocols, maintenance of electrical/cooling systems, and facility lighting, most of which were corrected within a month.
Oct 11, 2022Routine
Health Code (1 violations)
No specific health code violation description provided in report.
Sep 21, 2021Routine12Report
Life Safety Code (12 violations)
The facility failed to provide the minimum levels of illumination required in the facility.
The facility failed to obtain an inspection by the fire marshal every year and to keep documentation showing the outcome of the last inspection.
The facility failed to ensure corridors met the Life Safety Code.
The facility failed to provide smoke compartmentation where required.
The facility failed to provide proper locking devices
The facility failed to conduct required fire drills and document fire drills on the required form.
The facility failed to maintain electrical, heating, and cooling systems so they worked safely.
The facility failed to provide sufficient storage space.
The facility failed to protect hazardous areas as required by the referenced codes and standards.
The facility failed to protect cooking operations according to the Life Safety Code.
The facility failed to provide exhaust for odor-producing areas.
The facility failed to have a program to inspect, test, and maintain the fire alarm system and keep records of inspection, testing, and maintenance of the fire alarm system.
Ownership & Operations
Who Operates This Facility
Vop Hc Plano, LLC
for profit
HARBOR PLANO MANAGEMENT, LLC
ASHLEY GIFFORD
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
82 reviews from families & visitors
Official Website
Visit harborchase.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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