Hampton Manor of Dundee 4
Limited public data on Hampton Manor of Dundee 4. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 30 Google reviews
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What this means for your family
While the facility is physically modern and offers a comfortable environment, there are recurring, serious concerns regarding medical responsiveness and staff consistency. We strongly recommend that families ask for the facility's current policy on emergency response times and how they ensure medication management oversight, especially during weekends and off-hours.
Google Reviews
Google Reviews
30 reviews on Google“Hampton Manor of Dundee 4 receives polarized feedback, with some families praising the clean, modern facility and compassionate staff, while others report critical failures in medical responsiveness and communication. Several reviewers have highlighted serious concerns regarding delayed emergency care, medication errors, and high staff turnover. Families considering this facility should weigh the positive environment against documented reports of management and staffing instability.”
Quality Themes
Tap a score for detailsStrengths
- Clean, modern, and well-maintained facility
- Spacious and comfortable resident rooms
- Compassionate and attentive frontline caregivers
- Calming and thoughtful environment
Concerns
- Significant delays in responding to resident medical needs and emergencies (mentioned by 5 reviewers)
- High staff turnover and lack of consistent, qualified personnel (mentioned by 3 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Documented medication management errors (mentioned by 2 reviewers)
Rating Trends
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Distribution · 90 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It is wonderful to see how clean and modern the facility looks; what specific steps does your team take to maintain such a high standard of cleanliness?
- 2With such a small, intimate community of 20 residents, how do you ensure that staff members are always easily reachable and responsive to a resident's needs?
- 3Can you walk us through your specific protocols for medication administration and how you double-check for accuracy?
- 4What is the process for notifying family members if there is a medical emergency or a change in a resident's health status?
- 5How do you approach staff training and retention to ensure that our loved one sees a consistent, familiar group of caregivers every day?
- 6What kind of daily activities or social outings do you organize to help residents enjoy the calm and thoughtful environment you've created here?
Personalized based on this facility's data
Key Review Excerpts
“In March of 2020 my mother was found unresponsive at Hampton Manor in Dundee assisted living the morning after a documented medication issue. It took more than two hours after staff noticed she was unresponsive to get her help.”
“The new team at Hampton Manor has been exceptional in the care of my parents. Mindy (Director), Nancy (Business Manager) and Lisa (Sales) are very organized and responsive and the care team is compassionate and competent.”
“My main concern was with the time it took to respond to residents' needs. There were many instances where requests for assistance were not resolved as quickly as expected.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent renewal inspection identified several serious concerns regarding resident documentation and safety protocols. Specifically, there were missing health care appraisals and resident assessment plans, as well as significant failures in conducting and documenting required quarterly fire drills and resident evacuations.
Jul 9, 2024Routine
Resident A did not have an assessment plan completed at the time of admission. Resident B did not have an annual assessment plan for 2023. Resident C did not have an annual assessment plan for 2024 (due January 2024). This is a repeat violation.
Resident A and C did not have health care appraisals completed within the 90 days prior to admission. Resident B did not have an annual health care appraisal completed for 2023.
Failure to conduct required quarterly fire drills: No drills conducted in 4th quarter 2022; no day or sleep drills in 1st quarter 2023; no sleep or evening drills in 2nd quarter 2023; no evening or sleep drills in 3rd quarter 2023; no evening or sleep drills in 4th quarter 2023. Additionally, 2024 drills were improperly combined with adjoining buildings and residents were not being evacuated as required.
Jan 31, 2020OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Hampton Manor of Dundee LLC
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
30 reviews from families & visitors
Official Website
Visit dundeeseniorliving.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
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